Responsible for the Store operation.
To prepare and serve South Street Burger Co. menu offering according to Operational standards.
To provide our customer with the highest level of customer care.
To provide great burger, fries, onion rings, salads, milkshakes, etc quickly and efficiently and with a smile.
RESPONSIBILITIES and DUTIES:
Responsible for the supervision and development of Store Supervisors and Frontliner Crew.
Directing and ensuring that all employees are following South Street Burger Co. policies, procedures and standards, at all times.
Participates in the recruitment and selection of new employees and oversees the training.
Participates and directs the on going development of all Store employees.
Participates in annual performance reviews for all Store employees.
Investigates all incidents of staff indiscretion and discusses appropriate discipline with Store Manager and communicates the incident to Head Office.
Assists in the completion of employee weekly work schedule, bi-weekly payroll sheets and employee daily time reports.
Responsible for Store level cash control, including banking, verifying cash register deposits, conducting spot audits on floats, safe and cash registers.
Co-ordinates placing product orders.
Adhering to and enforcing all policies and regulations contained within South Street Burger Co. Starter Pack.
Adhering to and enforcing all South Street Burger Co. safety procedures and practices, that potentially
impacts upon the individual employee, fellow employees and/or customers.
Adhering to and enforcing all Department of Health codes concerning product storage, preparation and
Ability to conduct Store Opening and Closing duties.
Ability to complete all paperwork assigned by Corporate Field Consultant or other Head Office personnel. Forwarding of all necessary paperwork in weekly package to Head Office.
Including, but not limited to Supplier invoices, Maintenance invoices, Personal Action Forms, Daily Time Reports, Employee Warning Reports, Staff Performance Evaluations, Exit Interviews, Cheque Distribution Sheet, Accident/Incident Investigation Sheet, Manager/Staff Daily Time Reports, Hiring Package, Sales by Hour Report, Accumulated Sales and Labour Sheet, Weekly Schedule, Monthly Inventory Counts, Daily Sales Report, Float Counts, Cup Counts, Daily Check Summary, Confirmation of Deposits, Paper Work Order Form, Weekly Waste Reports, Monthly Sales Summary, Corporate Store Approval Form, Quality Checklist, Uniform Order Form.
Assists in the promotional and marketing opportunities for the Store and co-ordinates any local marketing
Establishing open lines of communication with other Store Managers, Corporate Field Consultant, Head
Office, suppliers, landlord or mall officials, local merchants and customers.
Communicates to Head Office on any serious matters concerning such matters as; customer complaints, customer or employee injury, product quality.
Ability to demonstrate a sense of customer awareness.
Able to Anchor the customer lines.
Able to suggestive sell and the upselling of South Street Burger Co. products to customers.
Continuously promoting South Street Burger Co. and its products.
Handling customer service transactions.
Serving the product to the customer.
Full product knowledge on all South Street Burger Co. products that are served.
Answering any customer inquiry/complaint in a polite and professional manner.
Ability to operate the cash registers.
Follow all South Street Burger Co. cash handling and cash register procedures.
Preparation of food items for cooking and service to the customer.
Following South Street Burger Co. Operational procedures to ensure all product standards are met.
Proper storage and handling of all food products.
Ensuring the maintenance and cleanliness of the Store and all equipment.
Cleaning of all equipment.
Washing of all surface areas, sweeping and mopping of the floor area.
Having product deliveries are put away in a safe and timely fashion.
Ensuring sufficient stock levels of necessary products are in place for the present shift and upcoming shift.
Ensuring the cleanliness of the dining area, washrooms, side walks and Store exteriors.
All other duties, as assigned by Corporate Field Consultant or other Head Office Staff.
Responsible, with the Store Manger, for the actions of all employees employed at the Store. Typical range of employees is 2-3(?) Supervisors and (?) Frontliner Crew.
Store sales of $130 000 to $730 000.
Cost Of Goods Sold $40 000 to $183 000.
Annual labour $40 000 to $150 000.
Store maintenance $2 000 to $10 000.
Store cash float $500 to $2 000.
Daily Store deposits $0 to $10 000.
Store miscellaneous supplies $4 000 to $30 000.
Store locations tend to be tight and, warm due to heat produced by the grills and the fryers; floors can have water and oil on them if not regularly maintained.
Working with hot oil, gravy, cheese sauce and other toppings on a continuously.
Regular heavy lifting is required, up to and including 50-pound boxes.
Incumbent should have a high school diploma and some post high school education.
Working knowledge of Ontario Employment Standards Act and WSIB regulations.
Ability to effectively communicate both orally and written in English.
Possess a "Customer Service" attitude.
Possess a people friendly, out going, polite and helpful disposition.
Possess a professional appearance and attitude.
Possess a "show biz" attitude, likes to out in front of people.
Possess a positive attitude.
Ability to see the "big" picture.
Results orientated individual.
Natural leader, who leads by example.
Able to work in a fast paced, physically demanding environment.
Able to be flexible to the demands of such an operation.
Able to demonstrate leadership skills.
Able to coach and assist in the development of employees.
Able to work under pressure.
Able to multi-task and prioritise.
Able to delegate responsibilities to others.
Prior foodservice experience.
Held a position in a managerial or supervisory role prior.
Prior work experience in customer service.