Pros: the guest the guest the guest
Cons: management by fear
This is not an easy thing to do, Sorrento's has been the most unusual place I've yet to employed. I dislike changing jobs I do like the comfort of become part of the team; working toward a common goal.
What I'll take away form Sorrento's is how humble and submissive one may have to be in order to keep the job. Of coursre be humble is part of taking care of guests. The hardest part of the job was trying to understand the culture of the owner. For so long I felt like property not so much a person. And for sure the best part is and would be the satisfaction of my guests. When the man shakes your hand and says we'll ask for you again and sometimes the hostess would take my hand kiss my cheeck and say I made the night special. Thats the best.