Desktop Support Analyst
Soroc Technology - Toronto, ON

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Our Banking client is looking for a Desktop Analyst to provide level 2 support to its internal users (approx. 2000 users)

The contractor will be responsible for assisting employees/end users by solving level 2 technical issues submitted to them by end users through the Remedy tracking tool. The contractor will met held accountable for closing each ticket in a timely fashion (SLA's)

Only those with Level 2 support experience and have used Remedy or a similar tool will be considered.

Thanks for your interest.

About this company
Soroc Technology Inc. provides technology solutions and services to companies in planning, architecting, deploying, and supporting their...