Our Banking client is looking for a Desktop Analyst to provide level 2 support to its internal users (approx. 2000 users)
The contractor will be responsible for assisting employees/end users by solving level 2 technical issues submitted to them by end users through the Remedy tracking tool. The contractor will met held accountable for closing each ticket in a timely fashion (SLA's)
Only those with Level 2 support experience and have used Remedy or a similar tool will be considered.
Thanks for your interest.