I consider working for Sony of my greatest learning experiences within my 5 years Retail Sales experience. I appreciated the company and could genuinely get behind the products and services they sold. And, every customer was a great learning experience and easy to uphold a good sales relationship with.
The team I worked with was phenomenal. They were all great team players and genuinely loved seeing everyone in the store do well. I was brought in to help train them in a new retail sales venture of selling Sony smart-phones with Rogers Services (Smart phone plans; 3 yr). They held a huge variety of product of which really helped me learn how to pick out a customers needs to a truly specific point, instead of just generalizing a small number of products from a variety of manufacturers.
The most challenging thing was that this is the only company that really tracked their sales reps 'erosion" percentage; as individuals we had to be monitoring and maintaining good sales targets without destroying the gross margin on the product(s) in question. On of the only retailers I've ever heard or seen of tracking it in this manner.
It was a disappointment that the store was closing as we tried to grasp for positions in the company, many of us took the opportunity (and severance package) and tried to expand into other sales fields.