Assistant Store Manager (Current Employee) – TORONTO ON – March 11, 2013
I involved in day to day operations of a flagship store in Toronto, I have completed the MIT program from Sony. I am responsible for hiring and training new staff on regular basis. I am passionate about my approach on selling and achieving sales targets
Sales Consultant (Former Employee) – Toronto, ON – December 23, 2015
Learned new products, met different types of customer. Resolved different types of customer issues. Role plays gives more confident in selling. Merchandising, functional demos of product. Nice team environment, learn and share each other
SALES CONSULTANT (Former Employee) – Ottawa, ON – August 24, 2015
It was a great company to work for coming right out of school. I learned a lot in my time with Sony about communication, negotiating and customer service. I worked with a great team in my 4 years working with the company. It was a trust worthy group that would always be ready to help out whenever needed. It really made for a positive experience.
Colleagues are easy to go along with. Managers are supportive
SALES CONSULTANT/SUPERVISOR - Sony of Canada (Former Employee) – Grandview Corners – June 4, 2014
It is not your usual mall sales environment. Selling is made fun because of interaction with customers especially for tech-savvy people. The hardest part of the job is only when there are a lot of customers and there are only too few sales consultants to entertain them.
Business Process Manager (Former Employee) – Toronto, ON – May 12, 2014
• Led efforts to switch legacy reporting to SAP Business Objects XIR 3.1 as an enterprise wide deployment. • Led cross functional teams to gather and evaluate the key phases of the process to ensure smooth transition. • Managed service process and technical training of all Sony’s products. • Coordinated all internal and external follow-ups to close issues in support of the project requirements • Created Requirement, Functional and Design documents as per Business requirements. • Worked closely with Business and IT teams to develop project requirements. • Performed gap analysis to identify any gaps during the mapping phase. • Developed project plans that identify key issues, approaches and performance metrics • Overseeing project & resource planning and the implementation of Agile based execution. • Developed Quarterly targets for Authorized Sony Service Centers. • Monitored Authorized Sony Service Centers KPI and KRA throughout the year. • Developed work plans and coordinated activities between work streams and identify changes in scope.
Bi-lingual Customer Service Representative (Former Employee) – whitby – October 10, 2013
• Answered, in person or on the phone, enquiries from customers; • Investigated complaints regarding the establishment's goods, services and policies; • Ordered services and goods; • Promoted goods and services
Steady, fun work environment with potential to grow
Administrative Assistant (Former Employee) – Toronto, ON – December 26, 2012
-Customer service and constant inventory duties are the basis of the day to activities. Pricing, stocking, loss prevention, shipping, receiving, cycle counts etc., are part the the daily inventory tasks. -further expanded skills of office equipment and computer skills. -The management was excellent. They were always fair and friendly. -All staff was friendly and more like a family then co-workers. -The hardest part of the job was keeping up with all new product technology specs. It required constantly updating my knowledge but really helped me to understand not only what it does but also why. -The most enjoyable part really was the staff. They made it a pleasure to come to work everyday.
A typical day included answering calls, offering Sony products to customers and transferring them to the department in which they need. I learned that it isn't easy to be a salesperson, especially when it is by telephone. Teletech had equipment which made it difficult to understand the customer, and in turn was difficult to sell to the customer or help them get to where the needed to go to solve any issues they had. My co-workers were very friendly, but also were stressed in the work environment. The most enjoyable part of this job was when a customer was satisfied with the service I provided for them, and I was able to go through different laptops and Sony electronics with them.
warehouse worker (forklift operator) (Former Employee) – Whitby Ontario EDC – September 5, 2012
I was a forklift operator at EDC in whitby ont, job was decent it was just a bad work environment, alot of politics in the warehouse, very odd management and how they hire and run the warehouse, you are hired on a contract for lets say 6months, you are not told whether your contract will be extended or if you will be hired as an employee untill the end of your last shift at the end of your contract, id say the worst part of working here would have to be the other workers , very bitter, rude, racist, and disrespectful crew.....lets just say i ran far away from sony after i landed a next job, i would never work there again