Customer Service Representative (Current Employee) – Montréal, QC – 23 January 2017
There is nothing better than working at a job where the atmosphere is friendly. Everyone is very helpful. Adapting to a new job environment has never been easier. Hours are guaranteed and the job itself is great.
Transaction Specialist (Former Employee) – Calgary, AB – 19 October 2016
You learn a lot about equity purchase plans, registered plans, broker services, etc. Great trainer, great co-workers. Very low pay for the responsibilities that you have. Many clients that call in are very rude. Unstable web applications. Managements lacks professionalism. Very unethical and poor communication skills. Not a place to stay for the long term. People come and go like there is no tomorrow.
Great co-workers, great trainer, good location
Unprofessional and very unethical management, low pay
Specialist (Former Employee) – Calgary – 6 September 2016
Generally staff was untrained, overworked and unhappy. Receptionist was surly. Client tried to implement new interfaces but was thwarted by our constant data changes. The fact that they are still advertising jobs that are no longer available reflects their professionalism
This company is growing way to fast which in return causes bad organization. Also there is a big lack in training but very high expectations. Big lack of professionalism from management team. Left hand doesn't know what right hand is doing and everybody is not on the same page with the processes. People who work there in general are quite unhappy.
Call Centre Representative (Former Employee) – Calgary, AB – 15 November 2012
• Answered phone calls from numerous customers and clients • Precisely fulfilled customer inquiries regarding orders and accounts • Provided detailed technical information regarding receiving or sending shares or cash • Efficiently answered phone calls in a professional manner and maintained loyal customer relations with clients