Pros: Free lunches Tuesday and Friday, well stocked snacks and pop.
Cons: There is some emphasis on metrics, and those metrics do not always fairly represent reality.
I worked in TS in Lehi, and my manager there was probably the best manager I have ever had. He had a talent for finding people who could do the work, and were also fun to be around. We seriously did not have a single person who I wouldn't hang out with.
I know what you are thinking, that means I was "that guy". Perhaps, but if that is the case, then they are missing their village idiot. Go fill that void.
Like every tech support job I've heard of, they track metrics. Sometimes those numbers do not represent hard work (or a lack of hard work). But overall the metrics were not that bad. When they were at their worst, it was because upper management was emphasizing numbers, and that rolls downhill. However, that seemed to have been a thing of the past when I left (Dec 2015).