Assistant Manager (Current Employee) – Toronto, ON – 16 April 2014
SoftMoc off the bat seems like a great place to work, friendly staff in stores, awesome product to sell, you learn a great knowledge about shoes and other shoe products. They're a fast growing retailer and from the outside in, seems like a great place to work. This is far from the case.
SoftMoc's corporate culture is extremely negative. Recently the implementation of a customer survey program has seen managers being given written warnings for customers deciding not to do the surveys and the company provides zero incentive to customers to do these. Store level staff are disciplined for not being able to sell shoe care products like cleaners and sprays, no matter how high your sales are. Despite strong sales performance, Softmoc insists you are not good enough.
The company mission is lost. District and store managers want staff to focus on in store customers, yet customer service demands disregard of customers to send out website orders. If you don't comply, they harass you with messages and phone calls, instructing you to comply, even though they're not your boss.
Communication is extremely poor. Store level employees receive no memos of policy changes which can cause chaos when issues arises, and customers blame the in store staff, and complain, which we are then blamed.
All power is reserved at head office. Store management are not allowed to make any exception to rules, but the customer service department is, and they abuse it. This makes store staff look stupid for upholding policy.
Compensation is very poor for the what is expected by the staff,more... Softmoc pays below minimum wage with promise of commissions to exceed and make more (if below minimum wage is made you are bumped). Unless you work at a very high volume store, management makes very low wages but are expected to do the job of a sales person, staff supervisor, stock person (shipping and receiving), merchandiser, handle all customer service issues, order processor, and anything else asked by senior management. They also demand overtime during the holiday seasons, and overtime is based off a $7.25 base as oppose to minimum wage. Furthermore, they do not increase base based on cost of living increases or increases in minimum wage.
Softmoc uses store staff as scapegoats for all their problems. No matter what department or what issue.less
Great Discount for yourself and friends/family, Great selection of shoes, In store co-workers are awesome.
Sales Associate (Current Employee) – Ottawa, ON – 25 June 2017
I enjoy working there for the fact of selling shoes, I like getting to talk to people and to brighten their day as well as mine, all while just helping them pick a nice pair of shoes. It can be frustrating getting facts about the products across when I never really was 100% taught most of the detailed things about the shoes. The management is a little disorganized from what I've seen, and I have been not getting shifts the way that I should be, for no particular reason which is of course less than ideal.
Assistant Manager (Former Employee) – Mississauga, ON – 27 May 2017
Worked at softmoc for a couple of years. Management seems to be going downhill. Managers seem to be getting younger and younger with very little to no knowledge and are still children personality and mentality wise. The pay is not worth it, you are required to spend your whole life there with little recognition for what what you do. The job can be really stressful trying to juggle a long list of tasks to complete in a day to only have your DM come in and ring you out for something not being done properly. There is one DM... not sure how he still has his job that will literally call you stupid/ an idiot to your face and verbally harass you. Unless you get hired at head office, save your time and apply somewhere that will value their employees more and not call you names.
some of the people you worked with
management, pay, expectations with little to no reward
Seasonal Associate (Former Employee) – Burlington, ON – 4 April 2017
Not much room for advancement and no HR. The store manager told me I was doing a great job but was advised by upper management to let me go before the holidays started. Not sure why, wasn't really given a reason other than that.
Shoe Sales Associate (Former Employee) – Ajax, ON – 4 April 2017
The work isn't too bad, I was a sales associate and it was pretty straight forward. You needed to know information about the merchandise which is a given, but comes with time. Also, management was either horrible or amazing, depending on which location you worked at and how much of a backbone your manager had. Head office especially had some weird things they would be particular about, such as how often you went to the washroom? Maybe that was just my district manager...
Sales Associate (Current Employee) – Thunder Bay, ON – 15 January 2017
Love working here, great benefits, management very understanding with school priorities. Safe work environment. Job at times can be difficult with unhappy people (rude people who swear at you because the computer did not round to the nearest cent). Best part of the job is the discount on shoes!!!
Sales Associate / Assistant Manager (Former Employee) – Calgary, AB – 13 December 2016
I was an assistant Manager but was never very happy as I felt I was always doing something wrong I would clean out the store room just to find it a mess the next day I loved helping the customers My co workers were all very clicky I really felt out of place
Sales Associate (Current Employee) – Edmonton, AB – 4 December 2016
the manager at the kingsway garden mall location is nothing more than the scum on the bottom of my shoe. hes pathetic. hes also the biggest bully ive ever met. so childish and hes supposed to be a grown man.
SoftMoc was a great place to gain more experience working along other as well as with customers.
Sales Associate (Current Employee) – Hamilton, ON – 8 November 2016
SoftMoc gave me the opporunity to work with others and with customers as they came in. I was also able to gain knowledge about the tasks of a manager by being given more responsiblilty wiith the closing of the store at the end of the day. Tasks such as making money deposits and filing the paper work for the nightly deposits.
Worked on commission, was given a lot of hours.
Was at times hard to balance with my other job and have a life outside of work.
Manager (Current Employee) – Calgary, AB – 14 September 2016
Once you get to know everyone at the company its like we are all family. everyone remembers who you are and everything. they run their company kind of wrong by not allowing managers to get raises and not allowing anyone to get benefits. plus the wages are quite low. they also expect managers to work all of december, ever day, for at least 12 hours a day.
Typical day at work would be meeting your goal for the day of example.. 500$ a day. Help customers with sizes and styles.
Sales Associate (Former Employee) – Mississauga, ON – 27 August 2016
Management could have been better. Everything i did at Softmoc, i have done in my previous jobs at Footlocker and Sportschek. The most enjoyable part of my job was seeing previous customers coming back for the great customer service.
Sales Associate (Former Employee) – Regina, SK – 26 August 2016
It was an awesome company to work for if I could back I would, the brand's of shoes are nice and wonderful, super comfy and pretty affordable. I wouldn't go back due to my position of key holder being taken for another employee who only started work 2 weeks before it being given away, and the low pay but that can be compromised with the commission but either way I wouldn't do it again the hours weren't to ideal for a parent. I myself barely saw my child. even with working an 11 hour day the one day I didn't get over time even though I was only part time
Great co-workers, an awesome manager, easy but hardwork
Customer Service Associate (Current Employee) – Mississauga, ON – 19 August 2016
typical day at work is helping customers. Dealing with a lot of customers taught me that people have all kind of attitude, long patience is needed. The management is very good, they give good hours and a raise every 3 months, and of course the best manager. The coworkers are nice, some works hard some do not. Hardest part is when the store is short staff. Enjoyable part are the events like Christmas party, new year's eve dinner.