Assistant Manager (Current Employee) – Toronto, ON – February 10, 2014
Great co-workers but there is no room for advancement. The Managers barely have a role in what really goes on at store level. They expect you to push products that do not work and they are aware of it. They pay below minimum wage, even as an assistant manager/key holder.
Sales associate (Current Employee) – Burnaby, BC – December 28, 2015
Everyone that work with are kind and fun, but the company is not the best. You only get paid $7.75 an hour and then you get "commission" which isn't really commission at all. A couple days I worked I wasn't allowed to have my break (I work 8 hour+ shifts).
Assistant Store Manager (Former Employee) – Dartmouth, NS – November 13, 2015
I worked as an assistant manager, and worked about 50-55 hours a week on the off season, despite being told i'd work 35-40. the store was severely understaffed and super disorganized. There is no HR dept, and it shows with the way you are treated by upper management. No one cares, and its every man for himself.
A friendly work environment, which thrives in assuring customers walk out the door happy with there purchase and service we provided.
Sales Associate (Former Employee) – Medicine Hat, AB – November 6, 2015
It is a wonderful place to work, everyone is friendly yet efficient in there work. Great benefits and you always learn something cool about the sales industry. you are able to grow and hone your skills as a sales person.
undefined work hours (you will work any time of day any day depending on the schedule)
Assistant Manager (Former Employee) – Calgary, Alberta – May 15, 2015
Softmoc's commission base allows for a schedule where employees are required to work on their own for hours at a time. Although this allows for great growth in independence for the employee as well as allows them to make more commission per hour, it creates a workplace where the employee is not considerably available to their customers during busy periods and decreases the amount of assistance the employee can provide to their customers. While this increases the wait time as the single employee is having to give their attention to several customers at a time, the rushed atmosphere increases the number of mistakes that can occur, allows the store to become increasingly messy and lowers the patience of many customers needing immediate assistance. This would most likely be the hardest part about working at Softmoc at that any employee will have to deal with. On a typical day, Softmoc is incredibly easy going. Coworkers are always available for assistance and managers are extremely friendly and understanding, creating a very comfortable, family-like atmosphere for all employees. Cooperative thinking is used to solve any discrepancies and all employees are reminded that mistakes are ways to learn and are then taught how to do the job correctly. Discounts on products are amazing and the store itself is incredibly easy to maintain and manage.
* Always fun and exciting * I learned how to be a good sales person and how to work well with customers and help them find what they need to the best of my ability. *Always made sure a customer left happy and found what they were looking for.
Sales Leader (Former Employee) – Toronto, ON – December 31, 2014
A typical morning would consist of possibly opening the store on my own, checking for price changes and making sure they are done before store hours, checking online orders, and making sure the store was in perfect condition. During the day I would greet and assist customers, maintain a high visual standard for the store, direct and lead the team of sales associates, dealing with customer service issues, and complete online orders. I would as well possible close the store. I learned how to be a strong leader with this position. As for the management in my opinion I felt as though the head management (above store manager, such as District Management) weren't very organized, making choices that I feel weren't benefiting the company. The people I worked with in the store were amazing, we had a great team and worked well together while enjoying each others company. Making sure the store remained in perfect visual standards during the busy days such as black Friday were a challenge but we managed to get through it successfully. Overall working at SoftMoc was an enjoyable experience.
A typical day at work is simply assisting customers, answering questions, handling cash, answering phone calls, multi tasking. It's very laid back and straight forward. There's a lot I learned from Softmoc that is just kind of everyday life experiences. Not everyone is going to be the easiest customer to handle, you just need to know how to handle the situation. I had the privilege to work with some of the best co-workers I could ever imagine, they really were like family to me and made me look forward going into to work each and every shift.
employee (Former Employee) – pickeribg – July 19, 2014
it was an okay job at first but Once you show that you are a good worker they expect way to much from you. they will also write you up for being late at any point even you explain to them that you take public transit to get there. they say they don't care. pathetic company.
long hours, horrible staff and management, unpaid breaks, no time off
Assistant Manager (Current Employee) – Toronto, ON – April 16, 2014
SoftMoc off the bat seems like a great place to work, friendly staff in stores, awesome product to sell, you learn a great knowledge about shoes and other shoe products. They're a fast growing retailer and from the outside in, seems like a great place to work. This is far from the case.
SoftMoc's corporate culture is extremely negative. Recently the implementation of a customer survey program has seen managers being given written warnings for customers deciding not to do the surveys and the company provides zero incentive to customers to do these. Store level staff are disciplined for not being able to sell shoe care products like cleaners and sprays, no matter how high your sales are. Despite strong sales performance, Softmoc insists you are not good enough.
The company mission is lost. District and store managers want staff to focus on in store customers, yet customer service demands disregard of customers to send out website orders. If you don't comply, they harass you with messages and phone calls, instructing you to comply, even though they're not your boss.
Communication is extremely poor. Store level employees receive no memos of policy changes which can cause chaos when issues arises, and customers blame the in store staff, and complain, which we are then blamed.
All power is reserved at head office. Store management are not allowed to make any exception to rules, but the customer service department is, and they abuse it. This makes store staff look stupid for upholding policy.
Compensation is very poor for the what is expected by the staff, Softmoc pays below minimummore... wage with promise of commissions to exceed and make more (if below minimum wage is made you are bumped). Unless you work at a very high volume store, management makes very low wages but are expected to do the job of a sales person, staff supervisor, stock person (shipping and receiving), merchandiser, handle all customer service issues, order processor, and anything else asked by senior management. They also demand overtime during the holiday seasons, and overtime is based off a $7.25 base as oppose to minimum wage. Furthermore, they do not increase base based on cost of living increases or increases in minimum wage.
Softmoc uses store staff as scapegoats for all their problems. No matter what department or what issue.less
great discount for yourself and friends/family, great selection of shoes, in store co-workers are awesome.
Assistant Manager (Former Employee) – Ottawa – March 29, 2014
Working here was an awful experience! I worked for the company almost 6 years. I was an assistant manager for 4 years and then a store manager for 2 years. The lack of training is unbelievable and the pay? forget about it! as a regular sales associate you will be paid WELL UNDER minimum wage - because they say you can make lots of commission. As as store manager I made 0.50 cents above minimum wage. It was a joke! You are forced to work two 12 hour shifts per week, you do not get paid vacation and you are supposed to be super hero's who never get sick, and even if you are vomiting, you are expected to come in to work. As a manager, you are given enough hours for yourself and your assistant, then you get 15 hours to split between 7 part time staff, where everyone gets upset because you are supposed to offer the part timers up to 30 hours a week. You will be lucky if you get 17. The only full time guaranteed 40 hours is the store manager and the assistant manager. Do yourself a favor and do not waste your time.