employee (Former Employee) – pickeribg – 19 July 2014
it was an okay job at first but Once you show that you are a good worker they expect way to much from you. they will also write you up for being late at any point even you explain to them that you take public transit to get there. they say they don't care. pathetic company.
long hours, horrible staff and management, unpaid breaks, no time off
Assistant Manager (Former Employee) – Langley, BC – 19 September 2017
Associates were getting paid more than the assistant manager (me) even after months of badgering them to give me a raise that I was entitled to. There's plenty of room for advancement but pay is definitely not sufficient for the work load
Probably the worst management that I've ever seen...
Assistant Manager (Former Employee) – Quebec – 14 September 2017
I worked in SoftMoc as an assistant manager for about 2 months.
They literally gave me a management position when I actually didnt had any experience in it. And they didnt train me at all for doing this position. So I was left all by myself trying to manage a store that I dont even know... The pay wasn't worth it at all, actually I was paid minimum salary. This job was a joke. My manager had some serious issues with everyone and was always being negative. Hated it.
40% off on shoes
salary, management aren't doing their job, computers NEVER work
Assistant Manager (Former Employee) – Toronto, ON – 9 August 2017
I started at SoftMoc as a sales representative became an Assistant Manager within a year and half. Handled cash register, organize the shipment, merchandizing. Handled online shipment and organizing it for UPS pick ups.
Shift Leader (Former Employee) – Saint John, NB – 24 July 2017
Every individual store will be very different but I do enjoy my store and going to work everyday. I love the people that I work with and we are like family. Managers, DMs and RMs and genuinely there to help and ensure that employees and customers are happy.
At a higher level, it is obvious that the head office does not know what actually goes on at a store level. Some policies and procedures simple do not work at the store level. It is also very apparent that head office places priority on Ontario stores over other parts of the country.
The commission structure is okay but very confusing. I only make a lot in commission because we are a very busy store, not because of the generous structure.
Head office also advises managers to hire Canadian's only.
Paid breaks, great store management.
Commission structure, head office does not care about store level.
Sales Associate (Current Employee) – Ottawa, ON – 25 June 2017
I enjoy working there for the fact of selling shoes, I like getting to talk to people and to brighten their day as well as mine, all while just helping them pick a nice pair of shoes. It can be frustrating getting facts about the products across when I never really was 100% taught most of the detailed things about the shoes. The management is a little disorganized from what I've seen, and I have been not getting shifts the way that I should be, for no particular reason which is of course less than ideal.
Assistant Manager (Former Employee) – Mississauga, ON – 27 May 2017
Worked at softmoc for a couple of years. Management seems to be going downhill. Managers seem to be getting younger and younger with very little to no knowledge and are still children personality and mentality wise. The pay is not worth it, you are required to spend your whole life there with little recognition for what what you do. The job can be really stressful trying to juggle a long list of tasks to complete in a day to only have your DM come in and ring you out for something not being done properly. There is one DM... not sure how he still has his job that will literally call you stupid/ an idiot to your face and verbally harass you. Unless you get hired at head office, save your time and apply somewhere that will value their employees more and not call you names.
some of the people you worked with
management, pay, expectations with little to no reward
Seasonal Associate (Former Employee) – Burlington, ON – 4 April 2017
Not much room for advancement and no HR. The store manager told me I was doing a great job but was advised by upper management to let me go before the holidays started. Not sure why, wasn't really given a reason other than that.
Shoe Sales Associate (Former Employee) – Ajax, ON – 4 April 2017
The work isn't too bad, I was a sales associate and it was pretty straight forward. You needed to know information about the merchandise which is a given, but comes with time. Also, management was either horrible or amazing, depending on which location you worked at and how much of a backbone your manager had. Head office especially had some weird things they would be particular about, such as how often you went to the washroom? Maybe that was just my district manager...
Sales Associate (Current Employee) – Thunder Bay, ON – 15 January 2017
Love working here, great benefits, management very understanding with school priorities. Safe work environment. Job at times can be difficult with unhappy people (rude people who swear at you because the computer did not round to the nearest cent). Best part of the job is the discount on shoes!!!
Sales Associate / Assistant Manager (Former Employee) – Calgary, AB – 13 December 2016
I was an assistant Manager but was never very happy as I felt I was always doing something wrong I would clean out the store room just to find it a mess the next day I loved helping the customers My co workers were all very clicky I really felt out of place
Sales Associate (Current Employee) – Edmonton, AB – 4 December 2016
the manager at the kingsway garden mall location is nothing more than the scum on the bottom of my shoe. hes pathetic. hes also the biggest bully ive ever met. so childish and hes supposed to be a grown man.