Shift Leader (Former Employee) – Saint John, NB – 24 July 2017
Every individual store will be very different but I do enjoy my store and going to work everyday. I love the people that I work with and we are like family. Managers, DMs and RMs and genuinely there to help and ensure that employees and customers are happy.
At a higher level, it is obvious that the head office does not know what actually goes on at a store level. Some policies and procedures simple do not work at the store level. It is also very apparent that head office places priority on Ontario stores over other parts of the country.
The commission structure is okay but very confusing. I only make a lot in commission because we are a very busy store, not because of the generous structure.
Head office also advises managers to hire Canadian's only.
Paid breaks, great store management.
Commission structure, head office does not care about store level.
Sales Associate (Current Employee) – Ottawa, ON – 25 June 2017
I enjoy working there for the fact of selling shoes, I like getting to talk to people and to brighten their day as well as mine, all while just helping them pick a nice pair of shoes. It can be frustrating getting facts about the products across when I never really was 100% taught most of the detailed things about the shoes. The management is a little disorganized from what I've seen, and I have been not getting shifts the way that I should be, for no particular reason which is of course less than ideal.
Assistant Manager (Former Employee) – Mississauga, ON – 27 May 2017
Worked at softmoc for a couple of years. Management seems to be going downhill. Managers seem to be getting younger and younger with very little to no knowledge and are still children personality and mentality wise. The pay is not worth it, you are required to spend your whole life there with little recognition for what what you do. The job can be really stressful trying to juggle a long list of tasks to complete in a day to only have your DM come in and ring you out for something not being done properly. There is one DM... not sure how he still has his job that will literally call you stupid/ an idiot to your face and verbally harass you. Unless you get hired at head office, save your time and apply somewhere that will value their employees more and not call you names.
some of the people you worked with
management, pay, expectations with little to no reward
Seasonal Associate (Former Employee) – Burlington, ON – 4 April 2017
Not much room for advancement and no HR. The store manager told me I was doing a great job but was advised by upper management to let me go before the holidays started. Not sure why, wasn't really given a reason other than that.
Shoe Sales Associate (Former Employee) – Ajax, ON – 4 April 2017
The work isn't too bad, I was a sales associate and it was pretty straight forward. You needed to know information about the merchandise which is a given, but comes with time. Also, management was either horrible or amazing, depending on which location you worked at and how much of a backbone your manager had. Head office especially had some weird things they would be particular about, such as how often you went to the washroom? Maybe that was just my district manager...
Sales Associate (Current Employee) – Thunder Bay, ON – 15 January 2017
Love working here, great benefits, management very understanding with school priorities. Safe work environment. Job at times can be difficult with unhappy people (rude people who swear at you because the computer did not round to the nearest cent). Best part of the job is the discount on shoes!!!
Sales Associate / Assistant Manager (Former Employee) – Calgary, AB – 13 December 2016
I was an assistant Manager but was never very happy as I felt I was always doing something wrong I would clean out the store room just to find it a mess the next day I loved helping the customers My co workers were all very clicky I really felt out of place
Sales Associate (Current Employee) – Edmonton, AB – 4 December 2016
the manager at the kingsway garden mall location is nothing more than the scum on the bottom of my shoe. hes pathetic. hes also the biggest bully ive ever met. so childish and hes supposed to be a grown man.
SoftMoc was a great place to gain more experience working along other as well as with customers.
Sales Associate (Current Employee) – Hamilton, ON – 8 November 2016
SoftMoc gave me the opporunity to work with others and with customers as they came in. I was also able to gain knowledge about the tasks of a manager by being given more responsiblilty wiith the closing of the store at the end of the day. Tasks such as making money deposits and filing the paper work for the nightly deposits.
Worked on commission, was given a lot of hours.
Was at times hard to balance with my other job and have a life outside of work.
Manager (Current Employee) – Calgary, AB – 14 September 2016
Once you get to know everyone at the company its like we are all family. everyone remembers who you are and everything. they run their company kind of wrong by not allowing managers to get raises and not allowing anyone to get benefits. plus the wages are quite low. they also expect managers to work all of december, ever day, for at least 12 hours a day.
Typical day at work would be meeting your goal for the day of example.. 500$ a day. Help customers with sizes and styles.
Sales Associate (Former Employee) – Mississauga, ON – 27 August 2016
Management could have been better. Everything i did at Softmoc, i have done in my previous jobs at Footlocker and Sportschek. The most enjoyable part of my job was seeing previous customers coming back for the great customer service.
Sales Associate (Former Employee) – Regina, SK – 26 August 2016
It was an awesome company to work for if I could back I would, the brand's of shoes are nice and wonderful, super comfy and pretty affordable. I wouldn't go back due to my position of key holder being taken for another employee who only started work 2 weeks before it being given away, and the low pay but that can be compromised with the commission but either way I wouldn't do it again the hours weren't to ideal for a parent. I myself barely saw my child. even with working an 11 hour day the one day I didn't get over time even though I was only part time
Great co-workers, an awesome manager, easy but hardwork