I say first job but it's actually been over 4 years... I've stayed around that long because they are really flexible with hours (part-time @ school, full time in summer), most co-workers are really nice people. I should note that I am naturally a pretty hard worker and if you slack off too much it won't work out. The work is pretty easy, except for some times like around christmas when it becomes way too busy for the amount of staff my department has. Most managers are pretty good. They say they care about customer service but I don't think they actually care you can pretty much do whatever you want. Training is pretty minimal, they don't even show you how to use the phone rip.