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3 reviews

SMT Direct Marketing Employee Reviews

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  • Job Work/Life Balance
  • Salary/Benefits
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Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive, Target Oriented.
Customer Service & Sales (Current Employee), Toronto, ONNovember 18, 2012
At Work :- Starting a day with target set for the day on Sales.
Receiving Verification calls and save sales if customer refuses to purchase.
Nice company to work with, with very high esteemed management.
Hardest Part:- Getting Up Sells with irate customers and save sales.
Enjoyable Part:- Convince irate customer to purchase the services.
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Verification agent's work life
Customer Service/ Verification agent (Current Employee), Toronto, ONOctober 22, 2012
Pros: lots of hours
Cons: management need to be organized
- Busy atmosphere always receiving back to back calls
- have to know multiple products for Rogers eg: Wireless, Cable, Homephone, Internet, Home Security
- Always up to date in all products, services, promotions, discounts, etc
- the most enjoyable part of the job would be the people in my verification team, even though the work is stressful, the team – more... is always there to make you laugh.
- long hours my daily shift ranges from 9am-9pm and mandatory two Saturday shift per month.
- hardest part of the job would be trying to get the customer to understand that your there to help them with there bills and service by providing extra services that help them cut there monthly costs down tremendously.
- what i learned in this company is a ways to rebuttal and help the customer understand what there needs are.
- also i learned to be more organized, time management, and leave to be an excellent multitask person. – less

About SMT Direct Marketing

SMT is a professional survey research firm that empowers its clients to communicate better with key stakeholders and to improve – Read more