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5 reviews

SMT Direct Marketing Employee Reviews

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good place to start and not to stay!
Previous Agent (Former Employee), TorontoDecember 23, 2014
Pros: extra hours available to work
Cons: sales and quality pressure
Its all about outbound telemarketing like up selling and cross selling.
The work is fun and easy once you learn it. it may take some time to grab the product knowledge.
Most Team leaders are very sweet.
As for me, i got stuck with a 'newbie'. Honestly, people from our team started leaving SMT because of this inefficient and greedy TL, who has 'no' managerial skills.
We were loaded every day with unwanted pressure and stress and were treated like kinder gardeners every day.

You can expect pressure in the beginning, but it totally depends on who your TL is going to be. As far as the management is concerned, they are very supportive and can expect growth within the company, but you cannot earn a lot.
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great starting place
Customer Service Representative (Current Employee), Toronto, ONMay 28, 2014
Pros: great people
Cons: long hours
SMT DIRECT MARKETING
Atypical work day is full of productivity and exceeding sales target within out team working on a business campaign.
I have learn allot about Rogers product knowledge product sales as well account sales being able to work under pressure to make sales is one of the hardest things to learn but now i can pass that test with flying colours.My co workers are very kind care individuals always working as a team to help each other and make sure no one is left behind .
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Productive, Target Oriented.
Customer Service & Sales (Current Employee), Toronto, ONNovember 18, 2012
At Work :- Starting a day with target set for the day on Sales.
Receiving Verification calls and save sales if customer refuses to purchase.
Nice company to work with, with very high esteemed management.
Hardest Part:- Getting Up Sells with irate customers and save sales.
Enjoyable Part:- Convince irate customer to purchase the services.
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Verification agent's work life
Customer Service/ Verification agent (Current Employee), Toronto, ONOctober 22, 2012
Pros: lots of hours
Cons: management need to be organized
- Busy atmosphere always receiving back to back calls
- have to know multiple products for Rogers eg: Wireless, Cable, Homephone, Internet, Home Security
- Always up to date in all products, services, promotions, discounts, etc
- the most enjoyable part of the job would be the people in my verification team, even though the work is stressful, the team is always there to make you laugh.
- long hours my daily shift ranges from 9am-9pm and mandatory two Saturday shift per month.
- hardest part of the job would be trying to get the customer to understand that your there to help them with there bills and service by providing extra services that help them cut there monthly costs down tremendously.
- what i learned in this company is a ways to rebuttal and help the customer understand what there needs are.
- also i learned to be more organized, time management, and leave to be an excellent multitask person.

About SMT Direct Marketing

SMT is a professional survey research firm that empowers its clients to communicate better with key stakeholders and to improve – Read more