Overall an enjoyable experience, however the team leaders are not understanding at times and lack professionalism.
Marketing Agent (Former Employee) – Toronto, ON – 25 May 2015
A typical day at work consisted of being there by 8:50 am and waiting for the pre-shift in order to discuss sales for that day and ways to improve revenue. As soon as it hits 9 am we start making outbound calls to current Rogers customers in order to improve account services, and up-sell and cross-sell on their current services. The management consisted of some great people and some not so great people. However the people we immediately report to are the team leaders and sometimes they're not very understanding and also lack professionalism. I learnt multiple things from this job though. Some of these qualities would include responsibility, punctuality, professionalism, perseverance, team working, communication, and interpersonal skills.
Previous Agent (Former Employee) – Toronto – 23 December 2014
Its all about outbound telemarketing like up selling and cross selling. The work is fun and easy once you learn it. it may take some time to grab the product knowledge. Most Team leaders are very sweet. As for me, i got stuck with a 'newbie'. Honestly, people from our team started leaving SMT because of this inefficient and greedy TL, who has 'no' managerial skills. We were loaded every day with unwanted pressure and stress and were treated like kinder gardeners every day.
You can expect pressure in the beginning, but it totally depends on who your TL is going to be. As far as the management is concerned, they are very supportive and can expect growth within the company, but you cannot earn a lot.
Customer Service Representative (Current Employee) – Toronto, ON – 28 May 2014
SMT DIRECT MARKETING Atypical work day is full of productivity and exceeding sales target within out team working on a business campaign. I have learn allot about Rogers product knowledge product sales as well account sales being able to work under pressure to make sales is one of the hardest things to learn but now i can pass that test with flying colours.My co workers are very kind care individuals always working as a team to help each other and make sure no one is left behind .
Customer Service & Sales (Current Employee) – Toronto, ON – 18 November 2012
At Work :- Starting a day with target set for the day on Sales. Receiving Verification calls and save sales if customer refuses to purchase. Nice company to work with, with very high esteemed management. Hardest Part:- Getting Up Sells with irate customers and save sales. Enjoyable Part:- Convince irate customer to purchase the services.
Customer Service/ Verification agent (Current Employee) – Toronto, ON – 22 October 2012
- Busy atmosphere always receiving back to back calls - have to know multiple products for Rogers eg: Wireless, Cable, Homephone, Internet, Home Security - Always up to date in all products, services, promotions, discounts, etc - the most enjoyable part of the job would be the people in my verification team, even though the work is stressful, the team is always there to make you laugh. - long hours my daily shift ranges from 9am-9pm and mandatory two Saturday shift per month. - hardest part of the job would be trying to get the customer to understand that your there to help them with there bills and service by providing extra services that help them cut there monthly costs down tremendously. - what i learned in this company is a ways to rebuttal and help the customer understand what there needs are. - also i learned to be more organized, time management, and leave to be an excellent multitask person.