Marketing Agent, Toronto, ON - 25 May 2015
A typical day at work consisted of being there by 8:50 am and waiting for the pre-shift in order to discuss sales for that day and ways to improve revenue. As soon as it hits 9 am we start making outbound calls to current Rogers customers in order to improve account services, and up-sell and cross-sell on their current services. The management consisted of some great people and some not so great people. However the people we immediately report to are the team leaders and sometimes they're not very understanding and also lack professionalism. I learnt multiple things from this job though. Some of these qualities would include responsibility, punctuality, professionalism, perseverance, team working, communication, and interpersonal skills.