Customer Service Coordinator - Montréal, QC

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Who are we ? ( is a leading online marketplace where we connect people that have home improvement projects with trusted and available contractors.

Started in early 2012, and following great success in Montreal, we are now expanding in the rest of Canada, as well as in the United States.

Want to join our team ?

We are a great team of 4. We are young, dynamic, motivated, ambitious. And yet we are experienced, with a strong operational track record. We are located in a cool office in Old Montréal near the Cité du Multimédia (736 Wellington).

We are looking for a motivated super-star to join our team and contribute to grow the company to the next level. We are a start-up, so responsibilities change and adapt, but mostly we are looking for somebody to :

Cold call potential contractors in new cities were we expand to get them on-board
Follow-up with contractors that subscribe through our website to activate their profile
Collect and update the required info from contractors to activate and update their profile
Approve projects that are submitted via our website, by selecting the right category and region
Follow-up with clients and/or contractors to finalize the amount and date for specific projects
Follow-up with contractors for invoicing and/or collection purposes
Create invoices and process payments (online)
Answer incoming calls from both clients and contractors (customer service)

Are you a fit ?

We would love to work with somebody that is :
Fluent in both French and English (75% of our activities will be in English)
Not afraid of the phone (some cold calls, as well as customer service)
Ability to connect and establish a relationship with people over the phone
Resourceful, autonomous, dynamic, self-motivated, pro-active
Capacity to adapt to change (we are a start-up, we need to be flexible and adaptive)
At ease with technology
Certain level of knowledge or interest in the renovation industry is a plus

What’s in it for you ?

Work with a dynamic and ambitious team
Learning from an experienced management team
Opportunity to really make difference and fully contribute to the success of the company
Cool offices with a “start-up feel”, well located and easily accessible by public transport
Opportunity to be among the first employees of a great company that will grow
Chance to contribute in many aspects of the business and really be part of our success

About this company ( is a leading online marketplace where we connect people that have home improvement projects with trusted...