Customer Service Product Consultant
Smart Practice Canada - Calgary, AB

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Customer Service Product Consultant:

The Opportunity:
We are currently seeking a Product Consultant to provide world-class sales and service consultation to “wow” our customers and prospects through positive attitude, active listening and an enthusiastic solutions-focus attitude at all times.
Please visit for more information regarding our products.


  • Take responsibility for each call routed through to extension (point of call), as well as some outbound calling
  • Process customer orders via email, phone, fax, and mail
  • Act as a liaison for various business partners
  • Occasional travel to tradeshows
  • Radiate friendly professionalism, courtesy, and etiquette on the phone at all times
  • Become proficient in systems required to enter/provide customer/order/account or website use information
  • Understand the need for detail and accuracy of order information
  • Provide knowledgeable sales information and product suggestions to customers
  • Perform Accounts Receivable Policy (CCARP); including, but not limited to; advise customers of outstanding balances, increase credit limits, advise Customers of our NET payment terms
  • Accept credit card payments over the telephone, via fax, or website, and process appropriately for accounting purposes.
  • Initiate action on returns or complaints to ensure accurate, timely order replacement or resolution for the customer
  • Develop a work-flow to maximize individual productivity; maintain an orderly work space
  • Attend and actively participate in orientation, motivational training meetings/programs
  • Adhere to schedules and attendance guidelines to support team and departmental goals.


  • Must have exceptional customer service or sales experience
  • Call centre experience is an asset (especially outbound sales)
  • Ability to type 40 words per minute or more
  • Excellent communication skills; written and oral
  • High degree of initiative and versatility
  • Superior attention to detail
  • Reliable with a positive and professional attitude