Reservation Sales Consultant
Skyline Hotels and Resorts - Toronto, ON

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Part-Time

JOB SUMMARY

The Skyline Sales & Reservations Agent primary responsibility is to utilize proactive selling techniques to convert calls coming into Skyline’s inbound call centre into reservations. This position is ideal for someone who thrives in a sales result oriented environment, has a passion for delivering world-class customer service and is looking for a long-term career with a company positioned for future growth.

RESPONSIBILITIES

  • Answer incoming telephone calls and emails in a timely and professional manner.
  • Using proactive selling techniques (probing questions) convert incoming calls into reservations, while maximizing the average spend.
  • Consistently deliver world-class customer service.
  • Assist guests with questions regarding their existing reservations, while offering future reservations / activities (upselling of additional products and services).
  • Follow up (outbound calling) on inquiries which did not convert into a reservation.
  • Provide concierge service regarding local restaurants and entertainment activities.
  • Maintain and process profile information on current guests and potential future guests.
  • Other duties as assigned.

QUALIFICATIONS

  • Above average English communication skills (verbal and written).
  • Possess excellent telephone etiquette (a clear voice).
  • Ability to calculate discounts, interest, commissions and percentages.
  • Ability to type quickly and correctly using an Online Chat Feature.
  • Comfortable multi-tasking while paying close attention to details.
  • Proficient with MS Windows and Office (Outlook, Word, Excel).
  • Sales aptitude with the understanding “service enables sales”.
  • Energetic team player displaying a positive and upbeat attitude.
  • Must be flexible to work days, evenings and weekends.

EXPERIENCE / EDUCATION

Preference will be given to candidates with two years of experience in the Hospitality or Travel & Tourism industry. Hospitality sales experience and working knowledge of Opera PMS is considered an asset. Candidates with a strong sales background in a non-hospitality related field will be considered.

Note: Job descriptions are not intended to be exhaustive lists of all responsibilities, skills or efforts associated with or expected of a role, but are intended to accurately reflect principle job elements.


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About this company
Skyline International Development Inc. ("Skyline") is a private Canadian investment and management company. From a relatively...