Skybridge Americas Employee Reviews

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Modern day slavery
Brand Agent- Customer representative (Former Employee) –  Winnipeg, MB14 October 2017
the company is the worst place to work. you receive calls from people in the US swearing and cursing you for something that isn't your fault. They don't take care of their cars and just because they pay like $5 each month they expect their broken-down car to be fixed immediately. what a scam. I was an Allstate agent and I regret working there. I just had to settle for that because I needed something doing over the summer. we were 20 people in my training room out of which only 5 was left in the office after a month or two. the supervisors are disrespectful and. unhelpful. the customers are rude. the working environment is not friendly at all. the most enjoyable part of the job is getting to finish a call in less than 10 minutes which happens like once a month.
Pros
no pros at all
Cons
long day sitting nd taking calls
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Get ready to be terminated without a two weeks notice if you operate for Roadside Assistance
Customer Service Representative (Former Employee) –  Winnipeg, MB1 October 2017
If you operate of GM account , then good luck with that.
You can get terminated before your shift starts,you are called in and sent back home.
You do not get a 2 weeks notice before you are released.
For this account,going to work is like going to school.
You have plenty of work to do,which is okay,then you have online quizzes to do every months,low quality scores on calls for this account will get you closer to the exit door. I've seen some favoritism,they know who to keep(even if they are poor at doing their job) and who to let go (even if you do well)
so Get ready to be terminated at any time without a 2 weeks notice;reason might be you may not be performing well or they no longer need you for the shift you have been working.
Pros
Huge diversity, had fun working with so many people of different cultures
Cons
Get ready to be terminated at any time without a 2 weeks notice
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Bad coaches
Brand Agent (Former Employee) –  Winnipeg, MB1 October 2017
This is like a sweat shop of call centers, nonstop calls, minimum wage, POINTS SYSTEM for attendance and worst of all are coaches who doesn't have enough education but with enough power to make your life miserable. There are coaches who instead of being happy that their agents are doing good they get upset and will try to do something just to put you down. Superiority complex!
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mail order call center
Customer Service Representative (Former Employee) –  Winnipeg, MB22 August 2017
Provided customer service for a large U.S. Company over the phone, including processing merchandise orders, issuing damaged-goods replacements/refunds, and managing customer accounts.
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productive and fun place
Customer Service Representative (Former Employee) –  Winnipeg, MB21 August 2017
perfect an lovely, the environment was perfect an giving solutions to customer was the soul purpose of the company and the enviromnet was helpful and everyone assisted everyone
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Not the greatest
Customer Service Representative (Former Employee) –  Winnipeg, MB14 August 2017
This company is not the greatest to work for. Management isnt the best and they dont really like to work with you at all. With a better management and coaching team is could be better
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Fun place.
Customer Service Representative (Current Employee) –  Winnipeg, MB25 July 2017
Great place to have a learning with customer service. Great coaches and nice people. Time or schedules are also flexible as they can adjust your schedule based on your availability.
Pros
Flexible time
Cons
n/a
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You work for separate company contracts within this company
Brand Agent, Customer Service (Former Employee) –  Winnipeg, MB11 July 2017
I worked as a Brand Agent for one of the contracts through Skybridge Americas, as all the positions were as contracts through different companies, so our experiences vary depending on the contract we worked for. Full-time hours and no requirement to work weekends (that is subject to change), minimum wage with little chance of advancement. Overtime offered occasionally. Fast-pace and high stress, however, great management.
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fun work place and helping managment
CUSTOMER SERVICE REPRESENTATIVE (Current Employee) –  Winnipeg, MB20 June 2017
it is fun work place and management is always there to help you with you problems. There is flexible schedule and the hours you want to work. they also provide job benefits as vacation hours, medical,etc.
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this place sucks, i wanna leave
Alamo RSA agene (current employee (Current Employee) –  Winnipeg, MB2 June 2017
basically in order to advance you have to kiss up. they take forever with schedule changes. the support are all bums that don't know anything. pay is whack for what we have to do (saving customers from the middle of nowhere because of their poorly maintained vehicle). people that just got hired are already supervisors. you get raises for the dumbest reasons. DO NOT WORK HERE OK
Pros
nothing
Cons
everything
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productive workplace
Call center Agent (Current Employee) –  Winnipeg, MB25 May 2017
the staff members and bosses are nice, very strict with attendance and punctuality, lots of calls and you dont get any breaks between calls, not sufficient pay but free food sometimes.
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Long and Tedious day at work
Brand Agent (Current Employee) –  Winnipeg, MB23 May 2017
In my honest Opinion, it is an average place to work. Also with regards to the core values of the company, I don't see it in the day to day running of the company, and this is evident with the way people quit.
Pros
seldom free hotdogs
Cons
unsupportive floor support
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Fun work place to be apart of
Customer Service Representative (Former Employee) –  Winnipeg, MB3 May 2017
I was able to learn how to do customer service and be able to improve on multitasking. It helped me be able to deal with difficult customers and make them satisfied.
Pros
Free snacks/lunches
Cons
Being on the phone for 8 hours
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Never work for this company - dont waste your time!
Representative (Current Employee) –  Winnipeg, MB26 April 2017
I would never recommend this company to anyone. The pay is pathetic, management sucks. They don"t give a hoot about the employees. You are easily replaced. You can pump gas for more pay!!

Any positive feedback you see is put on by brown nosers or management.
Pros
maybe a mini candy cane at christmas
Cons
no bonuses, lousy pay, ignorant bosses, two-faced management
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great place not enough pay
Brand Agent (Current Employee) –  Winnipeg, MB17 April 2017
Co workers are GREAT, but some of the the customers are just mean terrible people.
they really need to pay us more for some of the terrible people and comments we have to deal with.
Pros
free coffee
Cons
terrible customers
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stay away
brand agent (Former Employee) –  Canada20 March 2017
stay away unless you like stress, manipulative management, favoritism, back to back stressfull calls where they expect you answer the next call within 30 secs of your last call, people who don't know what they are doing in management, and the same pay after five years.
Pros
work at home
Cons
used to be a good company maybe
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Close-knit co-workers and great support staff
Rescue Associate/Roadside Assistance (Former Employee) –  Winnipeg, MB8 February 2017
Paid comprehensive training. Learned multiple computer programs specific to Skybridge, and as well as how to speak with difficult customers and service providers. Management staff is very supportive and understanding, as calls can be stressful and complex.
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Fun workplace
Customer Service Representative (Current Employee) –  Winnipeg, MB19 January 2017
Free popcorn day
Awesome social committee
Co-workers are nice
But low pay
Great management
Job is very repetitive and minimum wage
Fun activities and games sometimes
Pros
Free snacks
Cons
Low Pay
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It is a job.
Brand Agent (Tech Support) (Former Employee) –  Winnipeg, MB9 January 2017
Not a bad place to work, the people are okay. The salary is good. The hours are acceptable and the environment is bearable. The work is exciting.
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Good people to work with, the job culture is not great
Brand Agent (Current Employee) –  Winnipeg, MB23 October 2016
I like the people that I work with. However the job culture and atmosphere is not great. Management does not treat their employees very well, and they are not flexible and accommodating to the needs of their employees.
Pros
Its downtown and centralized
Cons
Don't care for the job culture and atmosphere
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Overall rating

3.1
Based on 80 reviews
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Ratings by category

Work/Life Balance
3.3
Salary/Benefits
2.5
Job Security/Advancement
2.9
Management
3.0
Culture
3.1

Skybridge Americas Reviews by Location