Productive, awesome environment, great for development of customer service.
Party host, cashier, court monitor (Current Employee) – Vaughan, ON – 4 May 2017
A typical day at Sky Zone would be coming in, acknowledging management team in our office, and saying "hi, how are you" to the rest of my team. I interact with wonderful guests, give them all required information, and more, to make a great purchase to ensure that they have a great experience with us. I have learned how to work with different customers; language barriers and disabilities such as autism or down syndrome. I have also learned how to handle work with school, how to give guests a great experience, awesome customer service, work with kids, and how to work quickly and effectively in each different department. The management team was awesome, I knew that I had a strong management team to rely on for any problems that I came across, they did as much as they could to make every team member feel involved. Team members were very friendly and welcoming. The hardest part of the job was dealing with upset costumers, but all team members had the experience and customer service skill to make sure that they ended up leaving with a great experience. The most enjoyable part of the job is the interaction with the kids. We make sure that all guests feel wanted, and that parents and kids leave very happy and them wanting to come back. Sky Zone Vaughan is rated second in the world for customer service.
Incentives, discounts, free entries to places such as the Ripley's Aquarium and the CN Tower.