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Sitel
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1,168 reviews

Sitel Employer Reviews

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Call Center for T-Mobile
Technical Support Specialist (Former Employee), Toronto, ONJuly 24, 2014
Sitel is an outsourcing company. Working in a call center environment as Technical Support Specialist for T-Mobile is very challenging. I've learned the importance of technology, patience and dealings with different culture as a newcomer to Canada. I had a very enjoyable experience with SITEL.
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horrible work environment
Manager/Supervisor, csr (Former Employee), Moncton, NBJuly 22, 2014
Pros: free parking, cafeteria, on bus route, some compaigns have predictable shifts
Cons: no job security, very poor environment
one of the worst places to work in Moncton! Heavy favortism towards foreign workers (in that the poorly suited ones will be kept on even if they can't do the job, where as local employees get fired even if doing their jobs correctly and well). Very toxic work environment (a lot of petty snarky rumour-mill like environment starting at management and – more... a lot of unnecessary drama). Problems start with the Site Director and snowball from there.

Tend to hire drug addicts and people with less than ideal hygiene practices. Very much a "hire and fire/encourage to quit" environment

Getting "promoted" almost always results in a smaller paycheck with more headaches and poor scheduling. – less
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not a good place to work
Client Care Representative (Former Employee), Toronto, ONJuly 19, 2014
Pros: co-workers are really fun to work with.
Cons: not enough hours.
Did not enjoy working here because the hours were very short and also because there was no job security.
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floor walker
Floor walker (Former Employee), Montréal, QCJuly 18, 2014
made sure the quality of calls were efficient/ customer care/ problem solving task all day
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high turnover, beware
Server (Former Employee), St. Catharines, ONJuly 11, 2014
sitel has a very high turnover rate. can cause emotional stress.
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No possibilty of developing a lasting career
Technical Support Agent (Former Employee), Etobicoke, ONJune 29, 2014
Pros: experience with tech
Cons: long hours, low pay and too much workload
Outsourcer when it was in Canada. Good for the experience when you a first starting out. No possibility or any sort of career. Long hour, lots of work, low pay
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Hitler would be proud.
Billing Agent/Supervisor (Former Employee), St. Catharines, ONJune 28, 2014
Pros: i had a few friends.
Cons: mandatory 44+ hours, not enough break time for the job, terrible management
This place is run like a concentration camp. Your hard work is rewarded with nothing, only ever increasing standards of work that eventually can not be met by any mortal on Earth. Your mistakes land you in a 'coaching' session where you job is often threatened and you, as a person, leave feeling like an mindless peon. Nothing is ever good enough and – more... everything you do is under the microscope. The managers are not in the loop, policy changes from HR and no one knows until you've done something to break this new policy. If you need help on the floor the odds of getting a coach to assist you is worse than the power ball lotto, and if you do get someone's attention you wont get the correct answer. God speed. – less
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INBOUND CALLS
SALES REPRESENTATIVE (Current Employee), St. Catharines, ONJune 10, 2014
Pros: benefits
Cons: campaigns
Sitel is a good company to work for. People are friendly and nice. Human resources and management is willing to help and work with you.
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Stressful job
Telephone Survey Collector (Former Employee), Toronto, ONJune 3, 2014
it was very stressful trying to meat each days quota. Telemarketing is a tough business. It was very difficult to get people on the phone who wanted to spend 20-30 minutes doing random surveys
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i like working a sitel
Bilingual agent (Former Employee), saint john nbMay 26, 2014
Pros: potluck
Cons: overnight shifts
I really like working at sitel because I dealt with a lot of great customers and I enjoy it
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My Work Day
Customer Service (Current Employee), Saint John, NBMay 7, 2014
Pros: good wages, benifits, employees
Cons: shift bid, favortisism
I am currently only working part time at this job location.

My typical work day is usually only 4 hours. I work for the Walmart.ca campaign.

Now that I am only part time; I am in charge of creating return labels, and distributing them. We have customers who will either call or email in to advise they would like to return their order/product. Reasons – more... for customers wanting to return would be:

* Received wrong item
* Item arrived damaged
* Picture was not displayed correctly on web site
* No longer wanted
* Etc...

I would then go into their order, and collect all the important information regarding the order/product and shipping address information. During this process I would be using 5 different programs to complete the return label process. I also record each label I complete, and email it to my coach at the end of each day. – less
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productive exciting and fun work place
Technical Support Representative (Former Employee), Etobicoke, ONMay 5, 2014
Pros: hour lunches
Cons: long hours
a typical day would be signing into computer login in and start taking customers calls and resolve them to the best of my ability. I learned how to navigate and multi task quickly while speaking to clients. I also assissted new employee's. The difficult part of the job was dealing with inplesent customers. The most enjoyable part was having to deal – more... with someone new everyday it wasn't repetitive at all; everyday is something or someone new i enjoy that – less
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fun call center with pool table and card games.
CAPITAL ONE CUSTOMER SERVICE (Former Employee), St.catharines, ONMay 5, 2014
i was a sales man for Capital one and outbound calls which can get really nasty fast, so SITEL did their best to control each situation by having floor walkers to help the agents with their calls. provide more classes time to refresh the air and start again on the phones. plus there were prizes for each team that gets the most sales per a month.
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hard working
Technical support (Former Employee), st.catherinesMay 3, 2014
Pros: 3 lunch breaks
Cons: long hours
it was hard working and a fun environment friendly people to work with
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okay for the time being
Collections Agent (Current Employee), St. Catharines, ONMay 1, 2014
changed the bonus structure so its more difficult for agents to reach goals and get rewarded for it
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Pool table and a gym
Tech Support (Former Employee), Moncton, NBApril 30, 2014
* Typical day at work was helping customers
* Management were not impressive
* Co-workers were distant and stayed to themselves
* Hardest part of the job was going to work each day
* Money was good
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Awesome
Customer Service (Former Employee), Saint John, NBApril 29, 2014
Pros: bbq, party, free lunch, free coffee, free massages, sweet break room, cometitive and kind.
Sitel was awesome. I punched-in on time opened my tools Worked with a telephone and great people. Management knew what they were doing. Management used to be people who moved their way up. The hardest part about leaving was actually leaving. I thought I had bigger plans back then.
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Call Centre
Cox Billing Rep (Former Employee), st catharinesMarch 30, 2014
Hardest part was learning to SMILE while being on the phone to help encourage a positive call flow
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Great people to work around.
Customer Service Representative (Current Employee), Saint John, NBMarch 25, 2014
Pros: great co-workers, fantastic hours, good pay, mostly happy environment
Cons: angry customers, long days
Dealing with loads of (mostly) angry Americans throughout the day isn't too hard, the co-workers are friendly enough that it makes up for anything bad that goes on.
I learned loads of different things about Euro-Pro products that I didn't even know existed, and even want to purchase some thanks to this job.
My co-workers are always there to lend a helping – more... hand to anyone in need, and even the managers are mostly helpful.
The hardest part of the job would be dealing with the aggressive customers that have nothing nice to say no matter what was done for them, but the most enjoyable part would be the few nice customers who would gush about how spectacular our customer service is and how amazing our products are. Would always make me feel good about myself. – less
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Great place to meet great people.
Technical Support (Former Employee), St. Catharines, ONMarch 22, 2014
Pros: great people, great work enviornment.
Cons: lots of work.
At work we had a routine which was very easy to get used to. I learned how to deal with angry customers and a lot about cable instillation and programming. The management team was easy to get along with and were all a big help when needed. The co-workers are what made this job fun, they're all very fun, sociable people. The hardest part of the job was – more... dealing with a customer who was extremely frustrated and there was nothing I could do to help. – less

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About Sitel

When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants – Read more