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Sitel
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1,320 reviews

Sitel Employee Reviews

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  • Job Work/Life Balance
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Great work environment with an amazing team - not so amazing pay
Technical Support -Customer Service Representative (Former Employee), Saint John, NBNovember 9, 2014
Pros: great people to work withm fantastic benefits plan.
Cons: call center environment, not so fantastic pay.
Sitel is a great work environment, the people around you make call center life a bit more bearable, however, the pay is not that great. Wages fluctuate per department, as technical support agent, we made just above minimum wage. Other then the pay you are always gauranteed 37.5-40 hours a week, you have a great benefits plan, and you will make lots – more... of friends. – less
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DO NOT APPLY FOR THIS JOB
Customer Service Representative (Former Employee), St. Catharines, ONNovember 4, 2014
Pros: there were none
Cons: everything
This was the WORST place to work at. I've worked at Zellers, Walmart, and many other miserable places but this TOPS THE CAKE. This job had caused me and my friends huge anxiety due to horrible management, very strict rules and a not so easy going environment. Customers were always rude, etc. Every week you have to reach a minimum number of sales and – more... other key performance points, which were always impossible. If you did not reach these goals then you would be harassed about it. My advice, spread the word, don't let any of your friends apply for this job. – less
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Fun place to work at
Customer Service Representative (Former Employee), St. Catharines, ONOctober 28, 2014
Friendly co-workers including management, made the job interesting always gave incentives.
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answer phones
Customer Service Representative (Former Employee), St. Catharines, ONOctober 22, 2014
Inbound customer service representative.
Answering inbound calls regarding customer inquiries. Extremely busy working environment. Was unable to keep up and keep voice intact. Loved the co-workers and management, but kept losing my voice because of the call volume.
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Stressful
Tech support (Current Employee), Saint JohnSeptember 28, 2014
Pros: uh... on a bus route?
Cons: long hours, random schedules, no staff support, insane metrics.
A typical day at work:

Try to get logged in on time, hope that the computer can start up in under 10 minutes. Be constantly harassed and abused by customers with no way out as we are not allowed to disconnect (not even for death threats).

Short breaks that are watched like a hawk. No bathroom time allowed, can only be done on your break (which can – more... be three hours or more apart). No time after calls to make notes or make sure a ticket is completed.

Constantly worried that the ticket system may not save all of the information and give you a ticket error (one ticket error can damage your shift bid severely).

Hours may be increased or lowered by 2+ hours with no warning from a day to day basis. Scheduling system is wrong nearly every day.

What you learned:

I learned that people who complain the loudest get the attention, and in order to advance at Sitel you need to be friends with management.

Management:

Where do I even start with this? The coaches are largely terrible and useless. They routinely avoid their jobs, refuse escalation calls, provide wrong information, and generally treat you like garbage.
The standard coaching style is STOP THIS OR WE'LL FIRE YOU! DO THIS OR WE'LL FIRE YOU! You get the idea.

Your Co-Workers:

They were great and the only thing that made this job sustainable.
However there were a few rotten apples who abuse the systems and skate on by... because they're friends of management. Favoritism is rife.

Hardest part of the job:
Dealing with the crushing incompetence of the outsourced work force constantly making our jobs harder. Couple that with mindless peon management and you have a bad time.

The most enjoyable part of the job:
Seeing your friends.... That's it.

There are no incentives for doing well or exceeding. The only thing worth doing is the bare minimum required not to be screamed at.

The benefits here are terrible and the pay is barely above minimum wage.

TL;DR

Avoid at all costs unless you need a place to be for a couple of months – less
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Very friendly
CSR (Former Employee), MonctonSeptember 22, 2014
If your looking for a career in a friendly environment... sitel would be it.
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training in not totally adequate.Salaries are frozen.
CSR (Current Employee), Saint John, NBJuly 28, 2014
Pros: free parking, drug plan benefits.
Cons: long hours, no incentives, no chance of raises.
Training consists of a few weeks depending on the campaign. Some support for first weeks on phone, after that you sink or swim. There was a 5 year wage freeze, then everyone was to get a raise except tenured agents who apparently reached the top of the scale. A rather low scale, to be sure. You bid for shifts depending on your metrics, however that – more... seems to have no bearing on what you actually work. Hours may be added to your shift with no notice. This is mandatory hours. Switching shifts for appointments is an exercise in frustration. Many people have split days off, instead of two together. Compromises are made for some, not at all for others.. – less
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Call Center for T-Mobile
Technical Support Specialist (Former Employee), Toronto, ONJuly 24, 2014
Sitel is an outsourcing company. Working in a call center environment as Technical Support Specialist for T-Mobile is very challenging. I've learned the importance of technology, patience and dealings with different culture as a newcomer to Canada. I had a very enjoyable experience with SITEL.
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horrible work environment
Manager/Supervisor, csr (Former Employee), Moncton, NBJuly 22, 2014
Pros: free parking, cafeteria, on bus route, some compaigns have predictable shifts
Cons: no job security, very poor environment
one of the worst places to work in Moncton! Heavy favortism towards foreign workers (in that the poorly suited ones will be kept on even if they can't do the job, where as local employees get fired even if doing their jobs correctly and well). Very toxic work environment (a lot of petty snarky rumour-mill like environment starting at management and – more... a lot of unnecessary drama). Problems start with the Site Director and snowball from there.

Tend to hire drug addicts and people with less than ideal hygiene practices. Very much a "hire and fire/encourage to quit" environment

Getting "promoted" almost always results in a smaller paycheck with more headaches and poor scheduling. – less
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not a good place to work
Client Care Representative (Former Employee), Toronto, ONJuly 19, 2014
Pros: co-workers are really fun to work with.
Cons: not enough hours.
Did not enjoy working here because the hours were very short and also because there was no job security.
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floor walker
Floor walker (Former Employee), Montréal, QCJuly 18, 2014
made sure the quality of calls were efficient/ customer care/ problem solving task all day
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high turnover, beware
Server (Former Employee), St. Catharines, ONJuly 11, 2014
sitel has a very high turnover rate. can cause emotional stress.
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No possibilty of developing a lasting career
Technical Support Agent (Former Employee), Etobicoke, ONJune 29, 2014
Pros: experience with tech
Cons: long hours, low pay and too much workload
Outsourcer when it was in Canada. Good for the experience when you a first starting out. No possibility or any sort of career. Long hour, lots of work, low pay
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Hitler would be proud.
Billing Agent/Supervisor (Former Employee), St. Catharines, ONJune 28, 2014
Pros: i had a few friends.
Cons: mandatory 44+ hours, not enough break time for the job, terrible management
This place is run like a concentration camp. Your hard work is rewarded with nothing, only ever increasing standards of work that eventually can not be met by any mortal on Earth. Your mistakes land you in a 'coaching' session where you job is often threatened and you, as a person, leave feeling like an mindless peon. Nothing is ever good enough and – more... everything you do is under the microscope. The managers are not in the loop, policy changes from HR and no one knows until you've done something to break this new policy. If you need help on the floor the odds of getting a coach to assist you is worse than the power ball lotto, and if you do get someone's attention you wont get the correct answer. God speed. – less
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INBOUND CALLS
SALES REPRESENTATIVE (Current Employee), St. Catharines, ONJune 10, 2014
Pros: benefits
Cons: campaigns
Sitel is a good company to work for. People are friendly and nice. Human resources and management is willing to help and work with you.
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Stressful job
Telephone Survey Collector (Former Employee), Toronto, ONJune 3, 2014
it was very stressful trying to meat each days quota. Telemarketing is a tough business. It was very difficult to get people on the phone who wanted to spend 20-30 minutes doing random surveys
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i like working a sitel
Bilingual agent (Former Employee), saint john nbMay 26, 2014
Pros: potluck
Cons: overnight shifts
I really like working at sitel because I dealt with a lot of great customers and I enjoy it
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My Work Day
Customer Service (Current Employee), Saint John, NBMay 7, 2014
Pros: good wages, benifits, employees
Cons: shift bid, favortisism
I am currently only working part time at this job location.

My typical work day is usually only 4 hours. I work for the Walmart.ca campaign.

Now that I am only part time; I am in charge of creating return labels, and distributing them. We have customers who will either call or email in to advise they would like to return their order/product. Reasons – more... for customers wanting to return would be:

* Received wrong item
* Item arrived damaged
* Picture was not displayed correctly on web site
* No longer wanted
* Etc...

I would then go into their order, and collect all the important information regarding the order/product and shipping address information. During this process I would be using 5 different programs to complete the return label process. I also record each label I complete, and email it to my coach at the end of each day. – less
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productive exciting and fun work place
Technical Support Representative (Former Employee), Etobicoke, ONMay 5, 2014
Pros: hour lunches
Cons: long hours
a typical day would be signing into computer login in and start taking customers calls and resolve them to the best of my ability. I learned how to navigate and multi task quickly while speaking to clients. I also assissted new employee's. The difficult part of the job was dealing with inplesent customers. The most enjoyable part was having to deal – more... with someone new everyday it wasn't repetitive at all; everyday is something or someone new i enjoy that – less
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fun call center with pool table and card games.
CAPITAL ONE CUSTOMER SERVICE (Former Employee), St.catharines, ONMay 5, 2014
i was a sales man for Capital one and outbound calls which can get really nasty fast, so SITEL did their best to control each situation by having floor walkers to help the agents with their calls. provide more classes time to refresh the air and start again on the phones. plus there were prizes for each team that gets the most sales per a month.

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About Sitel

When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants – Read more