Great place to work with plenty of job advancements
Customer Service Rep (Current Employee) – Saint John, NB – March 1, 2016
Like most other call centers, this one has multiple different campaigns for several big clients, all offering different roles; Customer service, sales and retention, and all have opportunities to advance up the management chain. Hours will be dependant on what the client needs, and can change at any time, and the hours you work will be dependant on a performance-based shift bid, which can last as little as a month, to several months, depending on client needs. The internal atmosphere is fantastic, and makes work easier to come back to, day after day. The only thing to really consider is that call centers are not for everyone; it can be a stressful job, but it can also be very rewarding. It's a fast-paced environment, where you're going to require the ability to multi-task, and to adapt, as change is a constant, regardless of who your client is.
Break room provides free recreational internet access, a pool table and the location provides easy access to a nearby Tim Hortons, Fantastic heath benefits.
inconsistant shift bids