Customer Support Representative (Former Employee) – St. Catharines, ON – 23 July 2017
Sitel isn't for everyone, it isn't for most people really. The people you will work with are usually great but getting done what management wants is usually not possible and if you do get it done (which I could) they still aren't happy. The stress of the job ended up causing me to need prescribed medications, that is when I left.
Call Centre Representative (Current Employee) – Work at Home – 17 July 2017
Customer Call Representative for Just Energy. it is a work at home job and everything you need to work efficiently is provided by the Sitel. I have learned a lot about dealing with the customer, what needs to say and how to achieve the goal of satisfying the customer. the coolest part of this job is that I am working from home, so I don't have t worry about the weather condition.
Technical Support Agent (Former Employee) – Greater Sudbury, ON – 11 July 2017
the culture was very upbeat and the employees engaged in many fun activities while doing our job. I worked in TECH support and very much enjoyed dealing with product and assisting clients who were having issues with their phone
Call Centre Rep (Former Employee) – St. Catharines, ON – 10 July 2017
There are dozens of call centres in the niagara region, this is the absolute bottom of the barrel. If you are looking to work in a call centre, if you have transportation to get to literally any other call centre in the region, do it. This is the absolute worst. Working in a call centre can be stressful, but "it could be worse, you could be at Sitel", is a common phrase you'll hear at other call centres in the region. Bad management, awful working conditions, atmosphere of despair, computers don't work most of the time, employees treated as sub-human but customers and management.
DATA TECH AGENT (Former Employee) – St. Catharines, ON – 9 July 2017
Working for St.Catharines Sitel was great. I wasn't there for too long but while I was there I received everything possible to be a successful employee. The trainers are patient and willing to help. I left this job because during my interview I had said that my knowledge of electronics was a two out of ten and yet they put me into the data tech group. I felt overwhelmed trying to help customers with their problems when I had zero idea what a modem or router was. There was also intense pressure to make sales, which doesn't scare me, but I was unsuccessful because every time I would offer a customer a potential sale item, they would bite my head off indicating that they had no interest in purchasing something when what they had didn't work. I felt an incredible amount of anxiety due to the pressure to make sales that I left. I was also yelled at by one of the floor managers because of my lack of sales.
benefits; training; night work premiums
intense pressure from all levels of management to make sales
Customer Service (Tech Support) (Former Employee) – St. Catharines, ON – 13 June 2017
Typical day was generally slow moving, I learned stress management while working, Management was always good and willing to help, Hardest part of the job would of been being forced to sell products to customers calling with broken equipment and the easiest part of the job was sitting there all day.
Customer Service Representative (Current Employee) – Philippines – 11 June 2017
In my work as a Customer Service Representative. as a employee we are very comfortable with our daily routine at work, I learned how to handle customer with care and give them complete satisfaction. Manage is Good to consider because day give the needs of the agent specially with benefits. We have different culture special in the Philippines, The good thing we always help each other and we work as a team. Hardest part of my job is in countering Customer's that is usually has a problem with there purchase, this is our job to make them satisfy and to assist them regarding there purchase to give them complete satisfaction. And the most enjoyable part of my job is Learning new skills to have a better opportunity for promotions.
Good work, good benefits if you can handle stressful situations
Customer Service Rep (Former Employee) – St. Catharines, ON – 31 May 2017
For a single person without any family obligations this would be a good place to work. Not hard to learn the systems through the traning program. Incentives for selling but not the main priority. Good benefits and supportive staff. Can be stressful when dealing with irate clients like any other job, have to be patient and help to the best of your ability. However, if you have family obligations that require your time I wouldn't recomend this company. They are not very accomodating with scheduling. When I needed to have a specific schedule due to being a single mother and daycare only being available for so long they would not provide me with a schedule conducive to caring for my child and so I had to quit. But overall not a bad experience.