Far from a "people first culture" not sure who the "PEOPLE" are
Customer Service Representative (Current Employee) – St. Catharines, ON – March 18, 2016
The training is in-depth on sales and greatly lacks customer support, (which is what the calls are about) de-escalation and the actual system you will be working on when you start taking calls on the floor - It's an interface you have never trained on. It is a mystery to me how that they expect you to sell something to a client that has had less than adequate service for something they pay for and they are irate for the most part ( you cannot blame them). 70% of the calls are rude irate people that are paying for bad services. I guess you could try and sell more bad services to the 30% that do not act irate. Attendance, sales goals and surveys are all that seem important to any form of management, or lack there of, and you are threatened on a daily basis by way of innuendo if you do not meet whatever goal they place on you that day, week or month and don't get sick or have an appointment, it is greatly frowned upon.
The manager runs around like a cheer leader all day patting staff on the back, then runs to his office and sends out emails about how LOW the customer surveys are. What a joke! This place is a farce, If i were in a management position here ( and I have had many), I would not be able to sleep at night!
It is a job and it pays slightly higher than welfare.
To many to list - it is a circus.