Inbound Customer Service Representative
Sitel - St. Catharines, ON

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The Perks:
 Unlimited Incentives
 Paid Training in classroom supported by Certified Trainer
 In-house café
 Free parking
 24 hours access to a free fitness room
 Get involved with charitable events and community causes
 Medical benefits after 90 days, dental and vision after 180
 Opportunities for advancement
 Employee discounts at major retailers in the City
What We Do
 Assist Customers with understanding their bills and products
 Build trust and rapport quickly with the customer
 Promote new products or services that will benefit the existing customer
 Respond to customer’s questions and requests
 Present additional upgrading opportunities
When we Work
 Due to 24/7, 365 days a year operation, shifts can be anytime
 Offering fulltime, permanent positions; 40-44 hours/week
 Evening and afternoon shifts available (never wake up early!)
 Schedules provided on a 3 month rotation
What Makes a Great Associate?
 Passion for providing excellent customer service
 Flexibility to meet a schedule that changes every three months
 Outgoing individuals who are comfortable with suggestive sales
 Team player with a positive attitude
 Reliable and punctual
A high school education or GED, or equivalent experience is required
Please note that any communication will be done by phone or e mail


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