SIMPRO SOLUTIONS Employee Reviews in Canada

Found 18 reviews matching the search
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Worst Place to work
csr (Former Employee) –  Toronto, ONDecember 1, 2015
Very small call centre with hardly 2 campaigns. Nothing to learn and nobody knows that when u are out. Heavily recruiting for Christmas...... but after that they are going to lay off. Managers and supervisors fear to take escalated calls. No stand for employees. Can be used as a filler job.....cannot be with this for long run.
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Worst Place ever management sucks horrible disgusting work place
sales customer service (Former Employee) –  Montréal, QCNovember 24, 2015
This job consist receiving inbound calls and up selling a product, while also retaining customers that want to cancel. The job wasn't that hard and meeting sales target depends on you also..that aside management was the main reason people leave since it's absolutely horrible. One person is handling this office and has to do everything such as supervision of sales department, checking call cue, handling training and payroll..that's a lot of work for one person and with that comes a lot of stress and that's where the problem is. This one man team can't dead with all the responsibilities and forgets a lot and transfers the stress to agent doing thier job by screaming, Doing kung foo moves behind thier back and by messing up thier pay. Honestly anyone can handle everything except the pay; when it takes more then three payrolls to recieve a week of pay somethings wrong + when that pay is still incorrect you remain fustrated and of course the supervisor offers no apologies..pathetic.
I left this place because It's management sucks, it's very dirty they don't clean the microwave NEVER "eww", Pay will always be incorrect and please verify your commission they like to mess that up as well.
Even after leaving the company they dont send you the 4 % ( Vacation pay) that they remove from the pay check. They do not follow the conditions of "Les Normes de Travail de Québec" . If nothing changes they'll be in court soon.
Pros
Most of the people who work their are nice smart people wonderful coworkers.
Cons
Management, Pay is never exact, Takes 3 pay periods to get a correct pay that still isn't correct, Dirty place, no health benefits, No secretary
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nice place to work, friendly people
Inbound call sales agent (Current Employee) –  Scarborough, ONNovember 5, 2015
nice place to work, friendly people. nice laid back environment but to repetitive and boring. should be paid more than thirteen dollars an hour.
Pros
laid back enviromet
Cons
boring, to repetive
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Productive
Sales Agent (Former Employee) –  Toronto ONMay 19, 2015
Very interesting place work to at , competition is high and you have to meet your daily requirements. If you cant handle pressure than simpro solutions is not the place for
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the usual day at work
Client Services Representative (Former Employee) –  Scarborough, ONMay 4, 2015
Typical day for me at work goin into my work place with a mind set that your you dont take what customers says to you to heart some customers can be really cruel use bad langue scream with all those i learned not to let it get to me my head. What i can i say about my co-workers amazing people at times when ur not feel well or your down allways there to support you, love working with customers and trying to resolve there problems by solving and helping them with there problems, hardest part is trying to convince the customers
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relaxed workspace environement with good call pace
Bilingual Customer Representative (Former Employee) –  Toronto, ONApril 7, 2015
some incoming and outgoing calls that required attention to detail. grouped with supportive staff and encouraging manager. the worst part of my job were the late hours I would be assigned. the greatest part of my day was not only resolving complication on the phone but assisting other staff with some of their complications also.
Pros
much overtime
Cons
wage cap.
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Great team work
Recruitment Manager (Former Employee) –  TorontoFebruary 23, 2015
From consulting to management to client services; everyday was different but could always rely on the team for support in getting the work done.
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Okay entry level, poor management positions - poor overall
Sales Coach (Former Employee) –  ScarboroughNovember 11, 2014
I worked at Simpro a few years ago as a "Sales Coach." Typical day would be training new call centre agents and providing feedback on their progress. Would also supervisor the floor when needed. The management is very poor overall. The senior TL is an amazing person and a wonderful leader however, other management is very poor and battle to prove they are better than you. Other co-workers were pretty cool but a lot of political BS. Hardest part of the job was leaving behind new friends and my boss. Having to have met a few great people which still keep in touch. This is not a long term position, especially if you already have a solid experience portfolio.
Pros
senior team lead is a great boss and an excellent role model and decent hours.
Cons
very low pay, no benefits, poor management, not long term
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Friendly, easy going work enviroment
IT Manager (Current Employee) –  Toronto, ONJune 16, 2014
most enjoyable is the family, friendly culture.
Flexibility of working from home remotly whenever weather conditions are bad
Cons
long hours
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Fast paced
Customer Service & Sales (Former Employee) –  Montreal QCMay 26, 2014
I worked with a great team, a lot of calls during the day, but had a great manager, this allowed the day to fly by much quicker.
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sales opportunities
Inside Sales Executive- For Financial Institution (Current Employee) –  Toronto, ONApril 12, 2014
Achievements: top sales performer
Duties:
• Deal directly with customers by telephone and close deals while maintaining established sales targets.
• Establish professional and responsive relationships with customers to ensure total customer satisfaction while meeting all business profitability objectives.
• Effectively handle CRM tool to manage records of customer interactions and transactions.
• Develop and maintain knowledge and understanding of integrated services and offerings, with a focus on banking products and procedures.
• Identify and overcome objections with sales strategies and effective rebuttals.
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productive and energetic sales room
Sales Coach (Former Employee) –  Scarborough, ONApril 7, 2014
A typical day at work consisted of me training and preparing trainees for the sales floor. I managed them for an incubation period of 2 weeks and provided an individual assessment of their production.
My co-workers and I worked together as the process requires a team effort.
The hardest part of my job was firing trainees who did not succeed in their incubation period.
The most enjoyable part of my day was working with the trainees directly, developing incentives and making our teams daily target!
Pros
managers outings
Cons
no time for lunch, too busy
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uncomfortable, discouraging and disgusting work environment. Despicable staff.
iinside sales (Former Employee) –  Scarborough, Ontario.January 1, 2014
Horrible place to work. Good place to socialize. Team leaders are incompetent with poor to little appreciation for talent. Overall,management is severly illmannerred and could benefit from a course in etiquette and social skills. Call center smells and could do with new equipment, furniture and a cleaning. Basically put if you are not keen on hygiene, skill or good manners, this is the place for you.
Pros
unskilled employees. easy to make an impression.
Cons
eight hour shift. 1 15 min break. 1/2hr lunch.
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best sales experience
Sales Representative (Former Employee) –  Toronto, ONAugust 3, 2013
Constant Customer interaction helped enhance sale skills.
Perfected cold-calling tele-sales skills.
Appreciated and praised by managers regularly.
Closed 56 sales.
Pros
helped in gauging customer attention
Cons
could not work for longer due to school
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CSR Agent Simpro Solutions July 2010 to November 2012
CSR Agent Simpro Solutions (Former Employee) –  Toronto, ONDecember 5, 2012
It's pretty laid back most of the TL are nice. some times it was hard to make sales bc the leads were really bad calling the same cx over
and over again.
Pros
great tl
Cons
na
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Boring Sales Driven
Customer Contact Agent (Current Employee) –  ScarboroughJune 7, 2012
Company is very disorganized doesn't spend much time on training there employees. Dress code applies to few instead of all. Poor work environment.
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Sales driven environment friendly
Outbound- customer service loyalty (full-time) (Former Employee) –  Toronto, ONMay 10, 2012
Good place to work at however the pay isn't great at all. Reasonable targets good people to work around.
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