SIMPRO SOLUTIONS Employee Reviews

Found 27 reviews matching the search
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Avoid this company at all costs
N/A (Former Employee) –  Montréal, QC26 November 2016
Management is by far the most inconsiderate I've seen. This company is humiliating. Coworkers literally hook up and do it IN the office, promotions are not given on merit, if you show you're ambitious they give you a warning or fire you. The operations manager was getting complaints but hiding them instead of taking care of them. One supervisor was fired from the Montreal office in January for making requests to management. Everyone found out at the end. What sucks -- the operations manager who fired this supervisor just got fired herself lol......if you're looking for an incorrect paycheck every two weeks and no goals in this company then work at your own risk. Else your career goes down the drain.
Pros
Small office, cozy environment with coworkers
Cons
Read my comments
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Draining environment
Customer Service Representative (Current Employee) –  Toronto, ON10 November 2016
Working at this place you will go brain dead, the monotony kills you. Its safe to say you can work at this place for 5 years and would have learnt nothing and just been stagnant. The whole this is just a waste of time. Good for starters, 6-8 months tops and thats it. High turnover rate.
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Alright company but needs better staff
Customer Service Representative (Current Employee) –  Montréal, QC2 October 2016
It's been 1 year I work at Simpro. I've seen people come and go. The supervisor is awful and a backstabber. If you are not bilingual your salary is $13 an hour and your shifts are typically 11AM-7PM,1PM-9PM or 2PM-10PM. They don't care about your seniority to the company. The new employees will always get better shifts than you.Working in an office/call center doesn't even have main office supplies suck as lack of paper & no pens. How can some employees work. Vacation could be disapprove last minute. The company needs more administrative staff such as a secretary ,office managers and administrative assistant in Montreal locations. Most likely you'll probably be miserable after 6 months working here. Too repetitive and I can be assure that you will be bored working here.If you want challenges this job or company is not right for you.
Pros
Location (Downtown)
Cons
Mostly everything (Staff and work)
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call center
CSR - Customer Service Representative (Former Employee) –  Scarborough, ON27 September 2016
Highly disappointing place to be. higher level Managements need to screen out employee's better. I was surprise to learn the director has a extensively bad history with a record and was not a favororable individual at his last place or work. but this is what you get when hire unqualified people to manage people with out any proper screening
Pros
not much other then shift
Cons
management poor director with no skills
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fun workplace
Junior Sales Mentor/Sales Verifier (Former Employee) –  Scarborough, ON13 September 2016
relaxed environment
co-workers are friendly
great incentives
great hours of operation
flexibility
advancement
outings
call centre environment
competitive
Pros
incentives
Cons
location
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Worst Place to work in..
Customer Service (Former Employee) –  Toronto, ON13 July 2016
A very small company to start with Very few campaigns... But the attitude is like they are one of the global five. Campaigns closing frequently and the people from one campaign pushed to the other campaigns with the result that personnel from the existing being laid off on flimsy reasons like bad customer experience, performance etc... When they want to remove a person to accommodate the people from the other campaign. Given unrealistic targets to be achieved and then laid off saying that their performance was not upto the mark.
Cons
Schedules being changed frequently/ unreasonable lunch timing start at 9.00 am lunch at 3.30 pm.
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Nice call center
Support Assistant (Former Employee) –  Toronto, ON2 July 2016
Performed database searches to input, retrieve and report information. Collects, processes and presents data. Extract pertinent information from manual or computerized file for various summaries and reports and inputs data into a computerized database
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Worst company i have ever worked for
Outside Sales Representative (Former Employee) –  Toronto, ON16 May 2016
First of all i wish there was a negative star as well for this company. Honestly the worst company i have worked for.. Cant even explain how bad this company is... They ask you to call people who dont even know how to talk first of all, and then sell them stupid insurance( oh m sorry its a pro active product according to them)..!! 3 days of training though they say 5 days and then they put on phones...!! All they crave for is sales from you... If u r good at sales they will like u otherwise b prepared to get tortured from the stupid supervisors who dont even know wat they r doing.. Supervisor talks on the floor n make jokes which makes the other person so uncomfortable... Partiality Is to the core... Few people next to you will b just sitting doing nothing n getting paid n u keep on taking calls like a fool...!! Honestly dont even waste ur time going to this company. Factory jobs r much better...
Pros
Timings
Cons
Management
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Chill place to work
appointment booking agent (Former Employee) –  Toronto, ON1 April 2016
I am working in one of the major banking now as a IR. If you are new graduate from University or college. This is a good place for you to start for your career, given that you want to get into a financial institution in the future. This job will give you a sales experience and customer services experience. Please trust me if you can not even get survive in this job, do not bother to think about other one. People in the company is nice. Chill place to work. Strongly recommend if you are new graduate.
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Worst Place to work
csr (Former Employee) –  Toronto, ON1 December 2015
Very small call centre with hardly 2 campaigns. Nothing to learn and nobody knows that when u are out. Heavily recruiting for Christmas...... but after that they are going to lay off. Managers and supervisors fear to take escalated calls. No stand for employees. Can be used as a filler job.....cannot be with this for long run.
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Worst Place ever management sucks horrible disgusting work place
sales customer service (Former Employee) –  Montréal, QC24 November 2015
This job consist receiving inbound calls and up selling a product, while also retaining customers that want to cancel. The job wasn't that hard and meeting sales target depends on you also..that aside management was the main reason people leave since it's absolutely horrible. One person is handling this office and has to do everything such as supervision of sales department, checking call cue, handling training and payroll..that's a lot of work for one person and with that comes a lot of stress and that's where the problem is. This one man team can't dead with all the responsibilities and forgets a lot and transfers the stress to agent doing thier job by screaming, Doing kung foo moves behind thier back and by messing up thier pay. Honestly anyone can handle everything except the pay; when it takes more then three payrolls to recieve a week of pay somethings wrong + when that pay is still incorrect you remain fustrated and of course the supervisor offers no apologies..pathetic.
I left this place because It's management sucks, it's very dirty they don't clean the microwave NEVER "eww", Pay will always be incorrect and please verify your commission they like to mess that up as well.
Even after leaving the company they dont send you the 4 % ( Vacation pay) that they remove from the pay check. They do not follow the conditions of "Les Normes de Travail de Québec" . If nothing changes they'll be in court soon.
Pros
Most of the people who work their are nice smart people wonderful coworkers.
Cons
Management, Pay is never exact, Takes 3 pay periods to get a correct pay that still isn't correct, Dirty place, no health benefits, No secretary
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nice place to work, friendly people
Inbound call sales agent (Current Employee) –  Scarborough, ON5 November 2015
nice place to work, friendly people. nice laid back environment but to repetitive and boring. should be paid more than thirteen dollars an hour.
Pros
laid back enviromet
Cons
boring, to repetive
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Productive
Sales Agent (Former Employee) –  Toronto ON19 May 2015
Very interesting place work to at , competition is high and you have to meet your daily requirements. If you cant handle pressure than simpro solutions is not the place for
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the usual day at work
Client Services Representative (Former Employee) –  Scarborough, ON4 May 2015
Typical day for me at work goin into my work place with a mind set that your you dont take what customers says to you to heart some customers can be really cruel use bad langue scream with all those i learned not to let it get to me my head. What i can i say about my co-workers amazing people at times when ur not feel well or your down allways there to support you, love working with customers and trying to resolve there problems by solving and helping them with there problems, hardest part is trying to convince the customers
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relaxed workspace environement with good call pace
Bilingual Customer Representative (Former Employee) –  Toronto, ON7 April 2015
some incoming and outgoing calls that required attention to detail. grouped with supportive staff and encouraging manager. the worst part of my job were the late hours I would be assigned. the greatest part of my day was not only resolving complication on the phone but assisting other staff with some of their complications also.
Pros
much overtime
Cons
wage cap.
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Great team work
Recruitment Manager (Former Employee) –  Toronto23 February 2015
From consulting to management to client services; everyday was different but could always rely on the team for support in getting the work done.
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Okay entry level, poor management positions - poor overall
Sales Coach (Former Employee) –  Scarborough11 November 2014
I worked at Simpro a few years ago as a "Sales Coach." Typical day would be training new call centre agents and providing feedback on their progress. Would also supervisor the floor when needed. The management is very poor overall. The senior TL is an amazing person and a wonderful leader however, other management is very poor and battle to prove they are better than you. Other co-workers were pretty cool but a lot of political BS. Hardest part of the job was leaving behind new friends and my boss. Having to have met a few great people which still keep in touch. This is not a long term position, especially if you already have a solid experience portfolio.
Pros
Senior Team Lead is a great boss and an excellent role model and decent hours.
Cons
Very low pay, no benefits, poor management, not long term
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Friendly, easy going work enviroment
IT Manager (Current Employee) –  Toronto, ON16 June 2014
most enjoyable is the family, friendly culture.
Flexibility of working from home remotly whenever weather conditions are bad
Cons
long hours
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Fast paced
Customer Service & Sales (Former Employee) –  Montreal QC26 May 2014
I worked with a great team, a lot of calls during the day, but had a great manager, this allowed the day to fly by much quicker.
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sales opportunities
Inside Sales Executive- For Financial Institution (Current Employee) –  Toronto, ON12 April 2014
Achievements: top sales performer
Duties:
• Deal directly with customers by telephone and close deals while maintaining established sales targets.
• Establish professional and responsive relationships with customers to ensure total customer satisfaction while meeting all business profitability objectives.
• Effectively handle CRM tool to manage records of customer interactions and transactions.
• Develop and maintain knowledge and understanding of integrated services and offerings, with a focus on banking products and procedures.
• Identify and overcome objections with sales strategies and effective rebuttals.
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Overall rating

3.1
Based on 28 reviews
5 stars
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1 star

Ratings by category

Work/Life Balance
3.1
Salary/Benefits
2.3
Job Security/Advancement
2.6
Management
2.6
Culture
2.8

SIMPRO SOLUTIONS Reviews by Location