Productive environment where everyone is encouraging
Call Centre Representative (Former Employee) – Toronto, ON – 12 March 2017
A typical day working at Simpro solutions was very basic. First things first is punctuality. We should arrive with ten mins to spare before we begin our shift. This is to ensure quality and productivity of each call that was made. Between myself and other colleges we would compete so it didn't make sense being late seeing as the computers took some time to warm up. The management at Simpro Solutions were very personable and easy to approach with anything that you wanted to talk about and it became easy to create friendships with those that held a higher position than you. The hardest part of the job was selling to customers especially since the environment was very relaxed and comfortable, sometimes I would give up b/c of how comfortable I got. The most enjoyable part of the job was the thick skin I obtained while dealing with consumers over the phone who may have been harsh b/c we are calling to sell them something. It was a great creating friendships and lasting memories.
Customer Service Associate (Current Employee) – Scarborough, ON – 6 March 2017
Simpro solutions is very good company to work with, one can learn so much while working here. Company always maintained work fun environment and importantly they are employee centric what is utmost value from an employee's point of view. Overall great company.
Customer Service Agent (Current Employee) – Toronto, ON – 5 January 2017
my typical day is outbound calls to advise customers of their service, I learn process high volume of calls, need to work well as a team in order to achieve and succeed in our campaign, competing time demands, meet new challenges and satisfying customers
Customer Service Representative (Former Employee) – Montréal, QC – 4 January 2017
This company is completely the worst company I've ever worked for. The management is horrible. They back stab really good employees. If you message HR , they will fire you. Fire your current management and hire really good ones.
Customer Support Agent (Former Employee) – Montréal, QC – 29 November 2016
For 3 years I worked as a CSR selling, retaining and handling customers accounts over the telephone. I did trouble shooting, account upgrades and downgrades, I changed customer’s personal information, I took S.I.N. over the telephone to do automatic credit checks, and I reached weekly and monthly sales targets.
N/A (Former Employee) – Montréal, QC – 26 November 2016
Management is by far the most inconsiderate I've seen. This company is humiliating. Coworkers literally hook up and do it IN the office, promotions are not given on merit, if you show you're ambitious they give you a warning or fire you. The operations manager was getting complaints but hiding them instead of taking care of them. One supervisor was fired from the Montreal office in January for making requests to management. Everyone found out at the end. What sucks -- the operations manager who fired this supervisor just got fired herself lol......if you're looking for an incorrect paycheck every two weeks and no goals in this company then work at your own risk. Else your career goes down the drain.
Customer Service Representative (Current Employee) – Toronto, ON – 10 November 2016
Working at this place you will go brain dead, the monotony kills you. Its safe to say you can work at this place for 5 years and would have learnt nothing and just been stagnant. The whole this is just a waste of time. Good for starters, 6-8 months tops and thats it. High turnover rate.
CSR - Customer Service Representative (Former Employee) – Scarborough, ON – 27 September 2016
Highly disappointing place to be. higher level Managements need to screen out employee's better. I was surprise to learn the director has a extensively bad history with a record and was not a favororable individual at his last place or work. but this is what you get when hire unqualified people to manage people with out any proper screening
Customer Service (Former Employee) – Toronto, ON – 13 July 2016
A very small company to start with Very few campaigns... But the attitude is like they are one of the global five. Campaigns closing frequently and the people from one campaign pushed to the other campaigns with the result that personnel from the existing being laid off on flimsy reasons like bad customer experience, performance etc... When they want to remove a person to accommodate the people from the other campaign. Given unrealistic targets to be achieved and then laid off saying that their performance was not upto the mark.
Schedules being changed frequently/ unreasonable lunch timing start at 9.00 am lunch at 3.30 pm.
Support Assistant (Former Employee) – Toronto, ON – 2 July 2016
Performed database searches to input, retrieve and report information. Collects, processes and presents data. Extract pertinent information from manual or computerized file for various summaries and reports and inputs data into a computerized database
Outside Sales Representative (Former Employee) – Toronto, ON – 16 May 2016
First of all i wish there was a negative star as well for this company. Honestly the worst company i have worked for.. Cant even explain how bad this company is... They ask you to call people who dont even know how to talk first of all, and then sell them stupid insurance( oh m sorry its a pro active product according to them)..!! 3 days of training though they say 5 days and then they put on phones...!! All they crave for is sales from you... If u r good at sales they will like u otherwise b prepared to get tortured from the stupid supervisors who dont even know wat they r doing.. Supervisor talks on the floor n make jokes which makes the other person so uncomfortable... Partiality Is to the core... Few people next to you will b just sitting doing nothing n getting paid n u keep on taking calls like a fool...!! Honestly dont even waste ur time going to this company. Factory jobs r much better...
appointment booking agent (Former Employee) – Toronto, ON – 1 April 2016
I am working in one of the major banking now as a IR. If you are new graduate from University or college. This is a good place for you to start for your career, given that you want to get into a financial institution in the future. This job will give you a sales experience and customer services experience. Please trust me if you can not even get survive in this job, do not bother to think about other one. People in the company is nice. Chill place to work. Strongly recommend if you are new graduate.
csr (Former Employee) – Toronto, ON – 1 December 2015
Very small call centre with hardly 2 campaigns. Nothing to learn and nobody knows that when u are out. Heavily recruiting for Christmas...... but after that they are going to lay off. Managers and supervisors fear to take escalated calls. No stand for employees. Can be used as a filler job.....cannot be with this for long run.
Worst Place ever management sucks horrible disgusting work place
sales customer service (Former Employee) – Montréal, QC – 24 November 2015
This job consist receiving inbound calls and up selling a product, while also retaining customers that want to cancel. The job wasn't that hard and meeting sales target depends on you also..that aside management was the main reason people leave since it's absolutely horrible. One person is handling this office and has to do everything such as supervision of sales department, checking call cue, handling training and payroll..that's a lot of work for one person and with that comes a lot of stress and that's where the problem is. This one man team can't dead with all the responsibilities and forgets a lot and transfers the stress to agent doing thier job by screaming, Doing kung foo moves behind thier back and by messing up thier pay. Honestly anyone can handle everything except the pay; when it takes more then three payrolls to recieve a week of pay somethings wrong + when that pay is still incorrect you remain fustrated and of course the supervisor offers no apologies..pathetic. I left this place because It's management sucks, it's very dirty they don't clean the microwave NEVER "eww", Pay will always be incorrect and please verify your commission they like to mess that up as well. Even after leaving the company they dont send you the 4 % ( Vacation pay) that they remove from the pay check. They do not follow the conditions of "Les Normes de Travail de Québec" . If nothing changes they'll be in court soon.
Most of the people who work their are nice smart people wonderful coworkers.
Management, Pay is never exact, Takes 3 pay periods to get a correct pay that still isn't correct, Dirty place, no health benefits, No secretary
Client Services Representative (Former Employee) – Scarborough, ON – 4 May 2015
Typical day for me at work goin into my work place with a mind set that your you dont take what customers says to you to heart some customers can be really cruel use bad langue scream with all those i learned not to let it get to me my head. What i can i say about my co-workers amazing people at times when ur not feel well or your down allways there to support you, love working with customers and trying to resolve there problems by solving and helping them with there problems, hardest part is trying to convince the customers
relaxed workspace environement with good call pace
Bilingual Customer Representative (Former Employee) – Toronto, ON – 7 April 2015
some incoming and outgoing calls that required attention to detail. grouped with supportive staff and encouraging manager. the worst part of my job were the late hours I would be assigned. the greatest part of my day was not only resolving complication on the phone but assisting other staff with some of their complications also.