This job consist receiving inbound calls and up selling a product, while also retaining customers that want to cancel. The job wasn't that hard and meeting sales target depends on you also..that aside management was the main reason people leave since it's absolutely horrible. One person is handling this office and has to do everything such as supervision of sales department, checking call cue, handling training and payroll..that's a lot of work for one person and with that comes a lot of stress and that's where the problem is. This one man team can't dead with all the responsibilities and forgets a lot and transfers the stress to agent doing thier job by screaming, Doing kung foo moves behind thier back and by messing up thier pay. Honestly anyone can handle everything except the pay; when it takes more then three payrolls to recieve a week of pay somethings wrong + when that pay is still incorrect you remain fustrated and of course the supervisor offers no apologies..pathetic.
I left this place because It's management sucks, it's very dirty they don't clean the microwave NEVER "eww", Pay will always be incorrect and please verify your commission they like to mess that up as well.
Even after leaving the company they dont send you the 4 % ( Vacation pay) that they remove from the pay check. They do not follow the conditions of "Les Normes de Travail de Québec" . If nothing changes they'll be in court soon.