Fast Paced Service Industry
Service Coordinator/Sales Support (Former Employee) – Ottawa, ON – 18 September 2012
I began with this company as a reception and then was promoted to support the sales staff. On a daily basis, I would help put together RFP's for bids on sprinker & fire alarm systems.
After about 6 months I was promoted to Service Coordinator. In this position I was responsible for taking service calls, created a job number and finding a tech to send to location.
Management did not play a role in my daily acitivities although they were friendly. The co-workers were great to work with a good comradery was built amongst us.
The hardest part of the job when I left this company was trying to fill all of the service calls when technicians were already on other jobs. We also went through a merging of two companies which had it's challenges initially.
The most enjoyable part was that the staff was very friendly and always willing to help one another. I also enjoyed being challenged on a daily basis.
great staff, good compensation & benefits
lack of interaction between management and the rest of the staff