Senior ITSM Implementation Specialist
Sierra Systems - Toronto, ON

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Company Overview

Sierra Systems is a leading IT and management consulting services company with more than 900 employees across North America. Our primary goal today is the same as the one we began with back in 1966: to improve our clients’ businesses by marrying advanced technology with clear thinking and solid expertise. This unwavering commitment to our clients’ needs has allowed us to build long-term, trusting and loyal relationships with an enviable list of clients. It has given us the ability to set ambitious objectives for client projects and meet them time and time again with unparalleled speed and execution.

Values are at the foundation of our business; they guide our behaviours and decision making. Our core values are teamwork, integrity, initiative and excellence. We win through collaboration and respectful, trusting relationships. We are honest, consistent and true to our word. We lead by example and work to make it happen.

We offer a full range of management consulting, systems integration and managed services tailored to the unique needs of each of the industries in which we have deep expertise – including: US state and local government, Canadian government, justice, health, energy, and commercial.

Sierra Systems is committed to an environment that fosters professional and personal growth, communication, and collaboration. Find out more about our open and diverse culture at Sierra Systems.

Senior ITSM Implementation Specialist

Sierra Systems is looking for Senior ITSM Implementation Specialists either in Toronto to join the organization full time. The successful candidates will be assigned to different projects and will be on different client sites.

Key Areas of Responsibility

Research, develop, and implement solutions across a broad range of clients.
Help Sierra Systems expand its IT Service Management offerings, including tools, processes, and capabilities to public, and private clients following ITIL practices and using traditional and Cloud-based tools.
Develop requirements and design, configure, upgrade, migrate, and operate market leading service management tools.
Support the implementation of advanced service management capabilities, including process automation, network discovery, and hosting service management tools in a Cloud environment.
Apply knowledge of ITIL and experience with implementing and supporting processes across the ITIL lifecycle.
Support the assessment, evaluation, redesign, and implementation of improved IT services.
Think strategically to adapt to new situations and challenges, learn new and emerging technologies continuously, and apply excellent customer service and communication expertise to collaborate effectively with colleagues, senior leadership, and clients.

Professional Qualifications & Experience

Five years of experience implementing ITSM tools such as (Remedy, Axios assyst, Service Now, HP Service Manager)
Experience developing solution architecture and design documents
Experience with Scripting Languages such as (VB, LUA, JavaScript)
ITIL Foundation

Additional Desired/Optional Skills

ITSM Tool Certifications is a strong asset.
Someone who has a consulting background is a strong asset.

Sierra Systems is an equal opportunity employer.

MaxHire ID: 12308

To learn more about Sierra Systems and what we are up to please visit our website .