Pros: fun incentive selling games, small group, positive and enjoyable environment
Cons: micro managed, manager's outburst in front of customers, sundays work by yourself no breaks, not allowed to leave store, monthly meetings 8 a.m. mandatory, need to come in on day off.
We sold medical devices and did repairs on wheelchairs, scooters, walkers. I would on a daily basis, filling custom and regular orders for whatever brought them into the store. Then I would have to source out what and where could I find this item, place the order usually by fax so we would always have paper trail. Then I would need to find the correct – more... form and follow their procedure and complie with federal and company policies, procedures and regulations. Then I might need to sent up deliveries to be picked by UPS by noon everyday, so I would need to shop in the store to get the order together prior to pick up then complete more paperwork for the store and UPS and log every transaction into several locations. Then in between daily tasks we are also up selling merchandise to customers, sometimes our manager would play BINGO with us to make our day interactive, and some would get a little competive but it was fun. She would have diffent types of merchandise that we need to sell in a timeframe and we would win money, a paid day off or gift card.
The staff is required to help clients shop the store if we don;t have what they need then next step is to call other SHHC stores then if that is unsuccesful then we must look through our many many catalogues and if we find it we order from outside medical stores. This is a very time consuming job but this is how keep our clientele we make them feel important and that is why it is extremely important to pay attention to details and follow procedures very closely and precise because we are dealing with elderly and sickly people who expect us to know our business. We would usually be dealing with 3-4 customers plus clients who have phoned in their orders or want written quotes from us too.
I learned real quick that having to write and rewrite every order, phone call, message, fax and whom I spoke to was crucial to this postition because there was always so much going on all at once. Priortizing time management and people skills such as compassion, listening, understanding and patience are a valuable commodity. as is being able to multitask, i.e. answer phones to take orders for ostomy supplies, appointments, confirmation on patients file and needs from other agencies, take measurements in the fitting room for privacy, instruct the client how to use item and regular care, while taking care of customers in store too. On senior days (last Thursday every month) is insanely busy because of discounts and we served free beverages and snacks for our clients to thank them.
We had several important government contracts, WSIB, War Veterans, ODSP clients, Ontario Works and many local nursing / retirement homes too. We would do custom fitting for masectomy patients too. I had formal training and became certified to custom fit masectomy bras, compression garments, and medical braces. The hardest part of the job was having to learn all the policies and procedures and protocol of all our important clients. We had hundreds of regular clients who would come in weekly to fill their orders. We would keep these files updated which was filled with their invoices of their previous orders.
The ladies I worked with were wonderful coworkers who came from all different backgrounds, I worked with a minister's wife, a lawyers wife,a truck drivers wife, and our manager had worked there since she was 16 years old and worked her way up as manager with her own office. When a coworker;s husband was in a bad accident she was unable to have Christmas, well our little group donated money, gifts and even food for her. She was in tears thanking us, then invited us to her house to share the meal we donated. We were always there for each other because we were such a small group and our personalities all clicked..
When our Manager was in a "mood" we would stay clear because she would just get real mean and demeaning sometimes. She thought micro managing makes people learn better, until I had a conversation one day in her office during an evaluation and told her how I felt, nowing I had the rest of the staff supporting me.
Overall great place to work but left sadly because I wanted college degree for Medical Office Administration. I wanted to take my career to the next level which was formal education. But also this position is not for everyone because while working there I had seen 4 girls come and go because they were not a quick learner and their personality just didn't click. – less