Great learning experience, but too traditional for my taste
Marketing Coordinator (Former Employee), Toronto, ON – October 23, 2013
Pros: great coworkers, plenty of health benefits, supportive managers
Cons: long hours, traditional vertical structure, resistant to change, terrible work/life balance
I found the employees working at Shoppers to be very good people and incredibly hard working. My direct managers were very supportive and open to mentoring. Salary levels were fair and there were a great number of health benefits for full time employees. I was given plenty of chances to develop new skills while working at this organization.
However, – more... I did find the organization to be very traditional and resistant to change. The organizational structure there was incredibly vertical with an unnecessary excessive amount of delegation from some managers to their subordinates (not all). Also employees are expected (but not forced) to put in very long hours, beyond what would be considered normal in my opinion.
Overall I think Shoppers is a good place to work, but the organizational culture and less than ideal work/life balance of the company does not appeal to me when considering a long-term employment location.
This is my honest and balanced assessment of my time at Shoppers Drug Mart. – less
Great environment to work in the co-workers are all very nice and intelligent.
Front Cashier/Customer Service (Current Employee), Burlington, ON – October 18, 2013
Pros: you get a discount in any shoppers
Cons: dealing with angry people
Everyday at work I am responsible to get certain things done on certain days. For example; on a Monday afternoon shift after I have gotten onto a cash and put my till in I am responsible to check the lottery clean off all the other cash registers and the floors, make sure all the returns get put into a basket so a supervisor can put them away, and put – more... away all the new stock that has been shipped to the store. The most important thing that I learned from this job would be that dealing with people/customers on a daily basis is the kind of career that I would be looking towards in the future. The management of the store is very good I did not have much interaction with management the only interaction was with my supervisor and sometimes the store manager if he/she needed assistance with something. The co-workers at Shoppers were amazing it was like a family we were all friendly and it was a very happy environment. I would say the hardest part of the job would be trying to not take the mean and grumpy customers comments personally. If they are mean to you they probably just had a rough day and needed to let it out onto someone and unfortunately that person can be me. The most enjoyable part of my job would be talking to a variety of different people and getting the customers who have had a very good day who want to share their happiness with everyone they meet. – less
Cash Supervisor (Former Employee), Toronto, ON – October 16, 2013
Pros: amazing staff
Cons: not enough staff
Great co-workers, friendly, helpful dedicated. Learned to develop a lot of patience with customers. Took time to understand their (customer) needs so that it can be properly met. Hardest part of the job: Working past midnight (sometimes) Most enjoyable part of the day: Happy Customers.
Stock Person (Former Employee), 1597 Wilson Ave. – October 11, 2013
Pros: discount card.
Cons: heavy work
Stocking shelves , learning prices and products placement . Co-worker are great to work with . The hardest part of my job was to keep the store safe . The management did not want to go by code re: fire doors. The most enjoyable part of the job was the people .
Merchandising (Former Employee), Brampton, ON – October 9, 2013
Pros: discount shopping
Cons: raging customers
Some days it gets really busy. I learned a lot about customer service and where everything goes making it a clean and well organized environment. Your co-workers are amazing, when they aren't already annoyed by the customers, I guess thats just about the hardest part of the job. The most enjoyable part is making others happy, granting what they desired – more... :) – less
Cosmetician (Former Employee), Burlington, ON – October 2, 2013
Pros: great employee discount, great coworkers
Cons: a lot of standing
The cosmetics department at Shoppers Drug Mart is a fantastic place to work! The people who work in the department are usually energetic and love to help the customers who come in. The hardest part of the job, i would say is convincing customers to join a client file to receive promotional information, even though our requirement was to have 3 or 4 – more... client file sign ups per shift. The most enjoyable part of the job was going through the makeup during down time, or doing a foundation match-up on a customer. The management was OK considering there was a lot of responsibilities for her, she seemed to be altogether and had her priorities straight. I would love to work for Shoppers again, I enjoyed the job. – less
Cashier/ Lottery Sales (Former Employee), airdrie ab – October 2, 2013
Pros: discount on store items.
Cons: long hours
I enjoyed working at shoppers drug mart. I learned an excellent set of skills regarding customer service and supervising skills. I was able to work well and communicate with other employees and for the most part everyone got along well. It was a nice business to work for.
Beauty Boutique Expert, Cashier, Merch (Former Employee), Pickering, ON – October 2, 2013
Pros: pizza lunch on events days
Cons: long hours and shifts
Shoppers provides a wide range of duties that enables you to broaden your experience in the retail / marketing world. From stocking merchandise to cashing out customers. The Beauty Boutique work experience is one-of-a-kind.
The toughest part was standing 10 hours a day but the most enjoyable were my colleagues and the work environment. Work was fun!!
Cashier/Customer Service (Former Employee), Mississauga, ON – October 1, 2013
During my time at Shoppers Drug Mart, I quickly learned how to work under pressure as there were at least two major sale days each week where every member of staff had to be on the floor/running a till. I learned how to work as part of a team and how to handle difficult customers with a good attitude. While my manager and I weren't always on great terms, – more... I did think my supervisors and co-workers were absolutely fantastic. The owner of this particular Shoppers was pretty great too, she was always friendly with the staff while still remaining professional. But the manager had very obvious favourites and often 'lost her cool' with the staff. Rather than correct mistakes, she terminated hard working staff members which caused many of the staff to lack the motivation to work. – less
post office manager (Former Employee), Edmonton, AB – September 30, 2013
Pros: employee discount
Cons: no further progress
working in shoppers drug mart was a good experience. Some days went by very fast without any problem. Working in post office was very challenging experience and I went through all the problems successfully, I think that is my achievement. All the co-workers were very good. Doing different things for the different customer was the most enjoyable part – more... of the job. – less
Cashier (Current Employee), Stouffville, ON – September 28, 2013
Pros: long breaks
Cons: hard to get shift taken if needed
- Typical day at work would be go, sign in, set up lottery, place out newspapers, face store. Cash people out, answer their questions. - Very repetitive type job so day by day not learning much, would like a job that I could learn more about the company each day. - Co-workers are wonderful, great, happy people. - Hardest part of the job is dealing with – more... an upset customer, I always try to make them satisfied so I put on a huge smile and try to make them satisfied so they can leave the store happy. - Most enjoyable part of the job is meeting new people. – less