Inside Sales Representative / Customer Service Representative
Shippers Supply Inc. - Edmonton, AB

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Join this GREAT TEAM!

Shippers Supply Inc. is Western Canada's leading supplier of packaging and warehouse equipment and supplies. We offer a dynamic and progressive environment, a competitive compensation package and excellent opportunities for growth and advancement. We have an opening in our Southeast Edmonton location for an Inside Sales Representative / Customer Service Representative.

Position Summary: To provide exceptional service to the customers of Shippers Supply.

This career opportunity will appeal to dynamic, self-motivated individuals; with prior experience in a customer service oriented field. The successful candidate will have excellent interpersonal skills and be detail oriented. Your primary responsibilities as a member of the Inside Sales team will include: providing assistance to customers both on the phone and in person, processing orders and customer inquiries and complaints, as well as processing and transferring inventory.

You will be a valued member of our team and will possess the following:
0-5 years experience in the Customer Service field;
Excellent organizational, analytical and problem solving skills;
Strong working knowledge of computers;
Ability to multitask on a computer while conducting telephone conversations;
Developed communication and interpersonal skills.

Critical Functions and Responsibilities:
To provide excellent, friendly customer service in the showroom/front counter for “walk in” customers & on account orders.
To keep the showroom fully stocked (pulling product from warehouse at least once, maybe twice, a week). Also keep the shelves tidy & “dust free”.
To provide current pricing on product & needed signage for “featured” products (Clearance, Sale, etc.)
To balance the daily cash report & process OAC payments from accounting.
To provide excellent, friendly customer service on the Order Desk (a.k.a. “the phones”).
To process customer’s orders via fax, emails telephone and to assist the Account Managers.
To be & feel well trained in all the products that Shippers Supply provides, including custom orders (boxes, labels, shelving & Redeman).
To be able to pull stock from warehouse (for assistance in showroom). This will help a great deal with product knowledge.
To work as a TEAM! Everyone putting in an equal effort to provide GREAT customer service.

Please fax resumes to 780 466 6315 quoting the position you are applying for. Or to email, reply to this ad.

We thank all those who apply, however only applicants who are selected for interviews will be contacted.

Shippers Supply Inc. is committed to excellence and hires based on merit. We value diversity and welcome applications from all qualified individuals.