Manager of Information Technology (Systems Manager)
Sheraton Vancouver Wall Centre Hotel - Vancouver, BC

POSITION SUMMARY

Responsible for the ongoing maintenance and operation of the Information Technology implemented within Wall Centre Hotels. The position is responsible for the daily operation, support, and security of the technology and data that support and enable the business operation.

Work with Hotel Management to implement Wall Centre and Starwood initiatives. Provide capital planning and operating budget support to the Hotel.

The position will maintain technologies implemented in effective working order and ensure system up time and reliability meets the needs of the operation as defined by management.

POSITION SCOPE

The position is based on and responsible for the ongoing operations of technology within our properties.

The position is responsible for the development and training of users of the primary technologies and must implement a training plan that enables effective growth of technology usage within Wall Centre Hotels. The candidate has responsibility for, and must measure the effective usage of technology within the hotel. Included in this responsibility is the reporting back to management areas that could benefit from better utilization of technology and, conversely, areas that are not taking advantage of technology or are ‘over-engineered’.

The position works closely with Hotel Management.

ESSENTIAL FUNCTIONS

Ensure secure IT operations by implementing and managing the Global & Hotel IT Security Policies. Maintain data backup integrity, and keep current Contingency & Disaster Recovery plans, and work with hotel operations departments to develop, maintain, and test Business Continuity plans, per Starwood Hotels & Resorts published Internal Audit Standards. Position is accountable for Internal, External and PCI audit results. Audit deficiencies and/ or loss of data due to inadequate DR, failed backup or recovery, or security breach, may result in disciplinary action.

Time Management:
50% Maintain support and enhance software application systems. Coordinate normal maintenance and upgrades to the software. Solve user problems with software usage and software bugs.
20% Assist with the identification, development and implementation of new system applications to satisfy business requirements of the hotel. Advise both users and systems staff in the use of software applications.
20% oversee the operation and development of interfaces between the various computer systems.
10% Support the hardware and operation.
5% Day to day support of computer system.

It is essential that we operate a safe and secure environment to meet SOX (Sarbanes Oxley), PCI-DSS (Payment Card Industry Data Security Standard), and other regulatory requirements.

SUPPORTIVE FUNCTIONS

Assist with deployment, management, problem escalation & resolution and training.
Develops close working relationship with Operations Management, Hotel management and staff.
Implements regular audits of telecommunication services with the view of optimizing revenues and minimizing costs.
Supports the implementation of all components of Wall Centre & Starwood’s property based technology activity for the hotel.
Provides the appropriate communications tools to evaluate the effectiveness of implemented Information Technology and associated support services.
Become a problem-solving and escalation point for Hotel Managers in regards to technology and business issues.
Ensure documentation is kept and updated for all in-hotel configurations, LANs and support services.
Promote expectations and requirements to hotel Information Technology users on effective technology usage based on Starwood published standards.
Surface business issues and areas of opportunity to hotel management. Identifies solutions and works with property management to implement.
Manage all hardware and environment installations to Wall Centre and Starwood standards including cabling, power and environmental.
Assist with the introduction of new technologies into operations.
Work with vendors to resolve support issues and maintain optimum service levels.

REQUIREMENTS

Education
B.A./B.S. degree in Computer Science or Management/Business equivalent required.

Experience
A solid understanding of the hospitality business and the application of Information Technology to that business
Proven project management and budgeting skills.
A minimum of three years in a management or supervisory position responsible for the ongoing operation of Information Technology/systems.
Ability to communicate with all levels of management.
Proficiency in mainstream PC desktop applications, and the effective use of Internet technology and services.
Theoretical understanding of Starlink, PMS concepts.
Practical understanding of Front Office procedures.
Familiarity with Delphi, POS and other Hotel applications.
Strong technical skills including PC and Networks, knowledge of NT and/or Unix.

Licenses or Certificates
Microsoft MCSE certification is preferred but not required.

INTERPERSONAL QUALIFICATIONS

Excellent guest service skills are required
Must be able to speak, read, write and understand English, a second language is an asset.
Must have strong communication skills, both verbal and written
Walking and standing are required, you must be able to exert a well-paced mobility within the property on a timely basis
Strong sense of ownership, urgency and drive to meet deadlines and accomplish company goals.
Strong leadership skills and team player having the ability to collaborate well with others to solve problems and incorporate input from various sources.
Excellent judgment, analytical, organizational, problem solving and multi-tasking skills.
Ability to apply knowledge to coach and mentor others.
Ability to cope with change, active participation with leaders to generate company improvements
Ability to confront difficult circumstances in current and creative ways
High degree of organization and ability to manage multiple, competing priorities simultaneously

SYSTEMS TO BE SUPPORTED

Closed Circuit DVR (Avigilon)

FOB Access Control

Keylocks (Vingcard)
oServer and Software
oHandheld Devices
oKeylock Readers: Level 2

Guest Safes: Level 2

Televisions
oTelevision Server
oTelevision Sets
oCable Distribution

Event Readerboards
oDisplay Units
oServer and Software

Telephone (Avaya)
oTelephone Server Programming
oTelephone Sets
oOther Telephone Related Devices

Voicemail (FCS)

Servers
oAuthentication and Security
oObject Management
oHardware
oSoftware
oActive Directory

E-Mail

F&B System (Squirrel and Micros)
oServer
oWorkstations
oPrinting Devices
oNetwork and Cabling

Inventory Control System (Optimum Control)
oServer
oHandheld Devices

Mobile Phones
oContract Management
oAdd/Change/Remove services
oDevice Repair: Level 1

Power
oUPS Batteries
oBackup Power

Radio Communications

Photocopiers

Network Routers

Network Switches

Wireless Access Points

Point of Sale (Paymentech/Eigen)
oCard Processing

IP Cameras

Printers: Level 1

Data Backup

I.T. Room HVAC
oCooling
oMonitoring and Control

Remote Access

Audio
oMusic
oInfrastructure

Workstation and Peripherals
oInc. Laptops, Tablets

Call Accounting

Low Voltage Cabling
oCable Pulls
oCable Termination
oCable Troubleshooting

PMS Interfacing

Public Area Business Centre

HOW TO APPLY: E-mail your cover letter & resume to Human Resources.


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