fun work place with many great friends to make!
CSR - CUSTOMER SERVICE REPRESENTATIVE (Former Employee) – Vancouver, BC – 29 November 2016
Typical day at work is logging into your computer at the time you start and answering phone calls non stop with about a 2-3 minute break in between and helping customers with whatever they might be calling in about pertaining to sales, bill clarification, payments, general customer inquiries. What i have learned is providing great customer service in my own way and nothing scripted. Learned alot of technical expertise. Management is barely often heard from, in my time in tsr I never yet once spoken to my manager, thats why we have supervisors. It seems like all management is focused on is always hitting targets without the sight of how their employees are doing and what they have to say about anything. Hardest part of the job is taking escalation calls, it takes a toll on you mentally and it is hard to go on when you take a lot of verbal abuse from customers. the endless call to call work is also draining, not much lee way in between calls with supervisors always watching.The most enjoyable part of work is some enjoyable customers and great conversations, but the best thing is the people you work with.
lots of friends to make, company stock option, benefits, commision
endless calls, no rest time between calls, no trust from supervisors and management in their employees.