Shaw is a great company to work for.
Pros: annual bonus sharing, discounted shaw service
Cons: older building, lack of parking
A typical day at Shaw is always busy. The Retention department allows more time on the phone with customers to provide a more personal touch. We do get some escalated customers, so need to handle with care.
I have learned to be a better listener, have more patience, and show empathy, allowing customers to explain their understanding of the service with – more... Shaw.
Management at Shaw, we feel empowered and respected.
We are in a smaller department and have become a cohesive team. Outside activities together also help bonding.
Hardest part of the job, customers who have already made up their minds about Shaw and do not wish to discuss alternative options for their accounts.
Most enjoyable part of the job are my friends I have made at Shaw. – less