Technical Suport Representative
TECHNIAL SUPPORT REPRESENTATIVE (Former Employee) – Kelowna, BC – January 21, 2016
Inbound call centre providing technical support and customer service, so a typical workday involved taking calls from people needing assistance with internet, cable and home phone issues. Secondarily, we also assisted with billing and other customer service inquiries and there was some selling involved as well.
I learned a great deal about computers, modems and routers and so forth and that was probably the toughest part of the job.
The management was great, I always had very good relationships with my managers. Co-workers were great, too. I really didn't have any problems with anyone.
I was an Assistant Trainer for about 8 months and enjoyed imparting my customer service, sales and technical support know-how to new hires. Some of them had never worked in a call centre so they had a lot of questions and it was good to have a small part in their growth.
The most enjoyable part of the job was probably the satisfaction of solving a customer's technical or billing problem, especially in cases where they had already called in before and it never got resolved to their satisfaction before. It was gratifying to solve their problem.
Great technology to work with, ergonomics were good.
Parking, Shaw Kelowna does not have enough employee parking, space and there is limited space along the road, so sometimes you had to park a long ways away. :(