Can't type more than 20 WPM? Don't know what a fiber optic line is? You're hired!
Pros: free tea, coffee. cafeteria on site.
I really enjoyed the actual job. I could answer the phones and talk to customers all day, every day. The problem with Shaw is the work *environment*.
They preach from day one that this is a great place, and everyone loves each other, and the main reason they hired us was because we "fit into the culture". Why would you only hire people that all think the same?! How can you improve as a company and have new ideas when everyone just repeat each other? I had some people in my training class that couldn't even type 20 words a minute.
Management was unsupportive and literally went out of their way to ignore my attempts at contacting them for help with improving my skills as a CSR over the course of several months.
In summary: No job stability or room for advancement, kiss butt or die, keep your head down and join a clique, because it doesn't matter how good you are at the job, it's if you FIT IN.
Also, WHY are they hiring when they just laid-off ~380 people?!
(The office in Winnipeg is a very nice building, I'll give them that!)