Shaw Communications Employee Reviews

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Worked in a number of sales capacities
Various Positions (Former Employee) –  Shaw Cable Barlow Building1 November 2017
Grew up within this company and to this day still miss the culture. Some sales targets were rather aggressive and lacked research at times but for the most part the best company dynamic I have ever worked in my professional career.
Pros
Culture, products
Cons
Salary not as competative within the industry
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Fun Place to Work
Technical Support Representative (Current Employee) –  Vancouver, BC31 October 2017
Shaw is a nice to place to work, It gives you vast opportunity to learn and grow. Shaw tries best to keep the work life balance for the employees. Most enjoyable part of the job is success sharing.
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good employer
Edmonton - Frontline customer service (Current Employee) –  Edmonton, AB30 October 2017
duties at shaw cable in retail a primarily customer service and sales
many people come into office if the have a problems that cannot be resolved over the phone, we are required to wear many hat and are always challenged with a variety of challenges
Pros
steady employment
Cons
later shifts and weekends
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Vancouver Outbound Sales
CSE Customer Solutions Expert (Current Employee) –  Vancouver, BC30 October 2017
It's ok if you live at home and don't NEED to earn more than $12.50/hr. Commissions can be good some months but not there another month depending on the current set of promotions, how "recycled" the leads are, etc.

End of quarter and End of Year they are called heavily and the Start of a Quarter can be a little difficult when you are hearing that someone called the customer 3 days ago with a better offer than what you now have to pitch.

Good people. Fun office. No money if you need to live in Vancouver.
Pros
Great view!
Cons
Recycled leads.
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Good Job Culture
Service Specialise (Current Employee) –  Vancouver, BC30 October 2017
At the retail locations there is a positive environment where the teams work together to achieve sales goals. Although working at such a large corporation means that smaller voices are often not heard however direct management does their best to address all issues.
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Not telling the whole truth about their promo offers and stealing money
Clerk (Former Employee) –  Kelowna, BC27 October 2017
Not telling the whole truth about their promo offers and stealing money from customers .Please check your statement every single time and do not trust this company!!!!! EVER!!!!
Pros
Great deals are really just lies
Cons
Lies
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Great place to work
HIGH PERFORMANCE SALES (Former Employee) –  Winnipeg, MB25 October 2017
Fun outgoing place to work, learning all the time and being able to make customers on the other side of the phone happy when the call was completed, Working with a great team and great leaders
Pros
Free Coffee
Cons
Got rid of Healthy Snack day
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Fun and lively place to work for
Technical Support Representative (Former Employee) –  Calgary, AB25 October 2017
Assisting customers on a daily basis and helping them with technical issue/product information/billing issues.
I have learned how to communicate with customer in and effective and efficient manner and at the same times following the company regulations and protocols.
The management is very nice and listens to it's employees. The work culture is fun and encourages us to perform better.
The most enjoyable part of the job is to help the customer solve their issue and put a smile on their face at the end of the conversation.
Pros
morale booster every month
Cons
monotonous work
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Overall good workplace.
CATV Service Technician (Former Employee) –  Kelowna, BC17 October 2017
The Shaw environment was basically supportive and positive. However, there is no independent way to settle a grievance without going to a government agency.
Pros
My work was out in the field and away from the office.
Cons
Uneven treatment of employee compensation and pay scales. No bargaining unit.
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Perfect balance
In home sales (Former Employee) –  Calgary, AB16 October 2017
Shaw truly lets you have a good balance of work and play. They are quite accommodating especially when it comes to family. They are also very flexible with their work hours.
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Company was very big
Field Support Representative (Former Employee) –  Montréal, QC12 October 2017
Could be stressful at times, but it was a fun place to work. I had a good pay and benefits. office not too far from home. We had lots of free things. Management was unreachable.
Pros
Lots of potluck
Cons
long hrs
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It's a fun place to work and great place to learn and grow. Shaw has strong organisational culture.
Technical Service Representative (Current Employee) –  Winnipeg, MB12 October 2017
Good corporate culture, great people, great flexibility, caring and collaborative work environment. Results oriented organisation with good benefits and nice balance of wok and family.
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Nice people, horrible management
Technical Service representative (Full-time) (Current Employee) –  Winnipeg, MB8 October 2017
Great place to work.. for a short time. My supervisor agrees that Shaw does very little to encourage their employees to stick around and as a result has a very high turn over rate. It's a great job if you're an immigrant to Canada, and not trying to pull the race card or anything either but you'd be getting stiffed working here. For all the caucasians and many in the same boat.. you'll hit you pay ceiling, they'll cut bonuses and do anything to make you leave cause you obviously cost them too much as an employee.

Much of the management simply hasn't grown from a man-child like attitude. They're super unappreciative with their staff and metrics are much more important than customer service, and it shows.
Pros
Benefits, "Stable" Job
Cons
Horrible hours, Even worse Management
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Fun and friendly place to work
Residential technical support (Current Employee) –  Calgary, AB7 October 2017
- Everyday learning opportunities
- Amazing environment
- Feels like working with family all the time
- Great opportunities to further your passion and career.
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Nice place to work for
Technical Support Representative (Former Employee) –  Winnipeg, MB6 October 2017
I was a TSR for a year and really enjoyed it. Just make sure you work full time for this company if not it'll be a little difficult. You get amazing benefits from day one, and the work environment is really fun
Pros
Great benefits, Great workplace, Fun
Cons
Long shifts, Part time employees are meaningless
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Great
E-Care Customer service and sales (Current Employee) –  Vancouver, BC6 October 2017
I love the atmosphere. Great Leaders and support. Lots of room to grow and explore the company. Benefits are very helpful, and flexible. Great locations.
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Its good as a part-time job for students n people who like sitting n taking calls.
Customer Solutions Expert (Former Employee) –  Vancouver, BC4 October 2017
Its good experience, few make good money. If it suits you to sit down at one place n take calls it is not a bad choice. As a career its not easy to move up the ladder.
Pros
simple work
Cons
repititive, sitting job
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Productive and challenging place to work
Business Analyst (Former Employee) –  Winnipeg, MB3 October 2017
Learned how to multitask, so much going on at the same time.
Great place to grow and learn about the communications industry.
Will recommend to a friend.
Pros
Great benefits.
Cons
Multi level management
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good company
Operations Support (Former Employee) –  Thunder Bay, ON3 October 2017
Good company to work for, excellent benefits, the local team is outstanding to work with. Hours are flexible, local management is supportive and open to ideas or suggestions.
Pros
family friendly flexible
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Very good company to work for
Accounts Payable Clerk (Former Employee) –  Calgary, AB2 October 2017
Shaw provided very good training, work environment, hours and benefits were good. Learned about how Shaw Cable works, from office personnel to the people doing cable hook ups.
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Overall rating

3.9
Based on 608 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.0
Job Security/Advancement
3.2
Management
3.3
Culture
3.7