Shaw Communications Employee Reviews

Found 467 reviews matching the search
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There isn't much room to progress there
Network Specialist (Current Employee) –  Calgary, AB7 February 2017
It is an acceptable work place in overall but if you want to progress most of the ways are block.

balance between job and life is acceptable.

Salary and benefits are not bad.

Job Security is same as other companies in Canada but maybe above of average, it depends.

Management is different, department by department.


Job culture isn't acceptable. your efficiency and your skill doesn't have any role in your success. you should only know how to present and exaggerate about yourself
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Incredible.
Customer Advisor (Current Employee) –  Victoria, BC13 December 2016
After years of searching for employment that not only emotionally charged me but provided me with stability, starting at shaw was a breath of fresh air. The managers are constantly helping you and making sure you're on track, but they're not pushy, they genuinely enjoy you as a person and want to make sure you're performing to the best of your ability. The training was top notch, I left the 4 weeks of dedicated training with all the knowledge I required to do the job well, and monthly refreshers make all the difference. The benefits are amazing, and the pay is off the charts, especially in this economy. I could not have a better thing to say about this company.
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Excellent organization to be associated with.
Customer Service/Technical Support Representitive (Former Employee) –  Calgary, AB8 September 2016
Overall an excellent organization to be with. Good supervisory guidance and support. Co-workers co-operative and concerned with providing client support. They have good training program for new employees as well as training for upgrading your skills as you progress. Company provides a comprehensive benefits package of services, health and medical. They are also is very active in the community and national charities. The management organization is supportive and in very interested in ensuring an excellent service for their clients and investors as well as ensuring employee are knowledgeable of the direction the company is going.
Pros
Excellent trainning and benefits
Cons
Shift hours
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Needs to listen to their employees and provide support
Customer Care (Current Employee) –  Mississauga, ON11 November 2016
The benefits are good however the company needs to listen to the employees more. Along with doing a better job of hiring the right people with the right values for the company. The hardest part of the job would be at times dealing with irate customers that ask for irresponsible request. Along with employees taking accountability for their actions
Pros
benefit, pay
Cons
hours and work life balance
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it was way better 10 years ago or before jr handed over the reigns.
Technical Support Rep (Former Employee) –  Nanaimo, BC3 March 2017
shaw has no problem in mistreating its employees but they do have an excellent pay rate/ pay raises and benefits. The customers are great, just the management leaves a bit to be desired. the work itself is easy.
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very bad scheduling
Customer Care Representative (Former Employee) –  Montréal, QC22 February 2017
Very poor work life balance due to very bad scheduling. No job secirity due to weekly sometimes daily firings. Extreme employee turnover rate. They hired supervisors from outside the company no on th job experience.
Pros
good benefits
Cons
poor salary and scheduling
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Decent Place to Work
Inside Sales (Current Employee) –  Vancouver, BC15 November 2016
Shaw compensates it's employee's well. However asks a lot out of them. I saw little room for advancement, however you can be moved around if you so wish from department to department. Overall I good place to learn about corporate structure and how large scale companies work.
Pros
Compensation
Cons
Long Hours
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Great Benefits
Customer Service Representative (CSR) (Former Employee) –  Vancouver, BC27 March 2017
Great pay and benefits, no room for growth - unless you're best friends with a supervisor. Shift work hours which alternate weekly; meaning 7 am start one week, when the week before you are working 3 pm to 11 pm
Pros
Great pay and benefits
Cons
Overwhelming work environment
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fun work place with many great friends to make!
CSR - CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Vancouver, BC29 November 2016
Typical day at work is logging into your computer at the time you start and answering phone calls non stop with about a 2-3 minute break in between and helping customers with whatever they might be calling in about pertaining to sales, bill clarification, payments, general customer inquiries. What i have learned is providing great customer service in my own way and nothing scripted. Learned alot of technical expertise. Management is barely often heard from, in my time in tsr I never yet once spoken to my manager, thats why we have supervisors. It seems like all management is focused on is always hitting targets without the sight of how their employees are doing and what they have to say about anything. Hardest part of the job is taking escalation calls, it takes a toll on you mentally and it is hard to go on when you take a lot of verbal abuse from customers. the endless call to call work is also draining, not much lee way in between calls with supervisors always watching.The most enjoyable part of work is some enjoyable customers and great conversations, but the best thing is the people you work with.
Pros
lots of friends to make, company stock option, benefits, commision
Cons
endless calls, no rest time between calls, no trust from supervisors and management in their employees.
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A fun place to work with amazing benefits
Customer Service and Sales Representative (Former Employee) –  Calgary, AB13 July 2016
A fun environment to work in with great co workers, great place to learn new things, amazing benefits, and good for work/life balance. Management is very friendly and is always there to help. A typical day at work for me was answering phones, taking sales/billing/technical calls about Shaw services.

The hardest part of my job was dealing with a customer who would call in just to yell and scream, or get upset because something would not work which is part of the territory. The best part of my day was being able to make a customer happy and knowing they were getting good service on my part. One of the many things I learned being a part of the Shaw family was to become a leader for new hires and my co workers in general.
Pros
great benefits, good management, friendly co workers, decent pay, a lot of different activities such as golf tournaments, free lunches, etc
Cons
company politics can get in the way, not enough communication within the company, lots of gossip
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great company culture and a good transition job for a graduate
In Home Solutions Consultant (Former Employee) –  Vancouver, BC13 September 2016
A typical day at work:
- cold call potential customers
- record information on spreadsheet
- follow up calls with warm customers

Learned:
- modern day selling techniques
- product knowledge

Management:
- hands off management

Co-workers:
- friendly but not supportive

Hardest part of the job:
- maintaining positive attitude

Most enjoyable part of the job:
- getting to know co-workers
Pros
great health benefits
Cons
low starting salary
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A good work enviroment to start out in
Service Technician (Former Employee) –  Medicine Hat, AB12 July 2016
Some of the management ways are a bit outdated. They will basically look at you from the start and decide where they want you to go in the company. Even if you apply for different positions if your current manager doesn't think that is the direction for you they will black ball you.

Also they treat you just like a number and work you as hard as they can. Raises are next to nothing if you do get get one at all. Reviews always focus on negatives and never provide positive feedback.

As the culture is dog eat dog some will try to step over you do get more money.
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Not a company for highly experienced or talented people
Digital Markting Analyst (Current Employee) –  Toronto, ON3 November 2016
Shaw is a good company for people that are ok with a place where
progress happens slowly and people lack vision and technical knowledge to recognize what the obvious next steps are.
Also a place where seniority always outranks logic.
Pros
Great Benefits
Cons
Low Salary
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work review
Customer Sales Consultant (Former Employee) –  Vancouver, BC11 July 2016
Fast-paced, required multi-tasking, which I had no problem with>learned what it required to speak with so many different types of people, and that it helped to adapt to them, relate to them.
Co-workers were kind, it was a joy to see them everyday.
the hardest part was probably getting reviewed by a customer in surveys, & really not knowing what was going to be said, they could give a bad review on your call if they were upset about the company in general, or an interaction with someone else entirely, that had nothing to do with you.
The most enjoyable part of the job was to speak with different/new customers everyday.
Pros
great benefits, co-workers were kind, loved the job
Cons
schedule fluctuated spontaneously/affected my health
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good company
Programmer Analysist (Former Employee) –  Calgary, AB23 January 2017
Great company to start with, balanced work environment, nice benefits for employees, nice people and reasonable overtime pay
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Rise and Fall of a good company
CSR/TSR/Retail Sales (Former Employee) –  Edmonton, AB16 September 2016
Learned with the Company of all the new technologies. Was a good family based company with family values, that had excellent rate of retaining customers and had great customer service. Rapid expansion left the (people powered) theme behind.
Pros
great health and dental benefits, and very people oriented in the beginning
Cons
became greedy for sales and territories.
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Great group of people to work with at Shaw
Client Care -Customer service (Former Employee) –  Calgary, AB9 December 2016
Very good health care plan for Shaw..the vision care could be improved. It is a very busy call center with call after call..
Pros
Good benefits
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friendly and helpful enviroment
Sales Consultant (Former Employee) –  Winnipeg, MB11 November 2016
The company provide good benefits. Friendly and helpful managers.
Also they motivate employee to do the best they can. They have activities which is the employee will enjoy and improve the performance.
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Amazing company to work for
Administrative Assistant (Former Employee) –  Winnipeg, MB27 September 2016
Great atmosphere
Appreciate and respect employees
Good benefits
Good leadership/management
Fun place to work
Friendly co-workers
Busy atmosphere
Pros
Fun Employee events outside of work
Cons
Some managers are difficult
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very professional shop
TSR (Former Employee) –  Winnipeg, MB26 November 2016
no fool around business approach. good support staff. great benefits package. Is moving towards all deparments vbeing responsible to sell the products of the company.
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Overall rating

3.8
Based on 475 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.0
Job Security/Advancement
3.2
Management
3.2
Culture
3.7