Great work environmental, decent pay, fantastic benefits plan
Customer Service Representative (CSR) (Current Employee) – Victoria, BC – 7 July 2017
Great work environment, really casual, management is very approachable. Almost 5 weeks of full time training provided. The job can be challenging, lots of multi-tasking, some customers can be very unpleasant on the phone but the vast majority are as friendly as you are. As well, the company is a real stickler with metrics, being on time to the second, call stats, etc. Coworkers are great, can't speak for other locations, but the Victoria call center has a great group of people. Great benefits plan, even for part time staff.
The scheduling is the main issue I have with working there. You're expected to be available from 7am - 10pm 7 days a week and they will rotate you between the two every few weeks. As of right now (this may be changing), you cannot have a preference for times/days. They will schedule around your school schedule if you're student. You can trade shifts, but sometimes it's difficult to find someone to trade with. This makes it very difficult to have a second job, which is necessary for most people, as you start part time and are only guaranteed 20 hours a week.
Good job overall, great people, I like the company, challenging work, changes everyday. If they can tweak their scheduling a little to allow for a preference in shift times, it would an excellent place to work. Especially if you're younger and looking to gain some solid office and customer service experience with alright pay.
Work culture, benefits plan, decent pay for the job
Scheduling and shft times, it's a call center so it can be very stressful