Shaw Communications Employee Review

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cliquey and unrewarding
Technical Support Representative (Former Employee) –  Calgary, AB24 August 2013
call centre grind, meaningless and sad work with little incentive, bottom of the barrel wages...no wonder they can't keep staff
Pros
windows
Cons
lots
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Supportive leadership
Customer care Representative, Shaw Direct / Cable (Former Employee) –  Calgary, AB12 December 2017
Ongoing training on an individual basis , provide materials to complete the task easily, mentorship for personal development. Good benefits. Free parking facility etc.
Pros
Pleasant work environment
Cons
low pay
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fun people to work with if you like bureaucracy
Technical support representative (Former Employee) –  Winnipeg, MB11 December 2017
The people I worked with were amazing people. it seemed as though it didn't matter how good you were at your job if you applied for a promotion. it was all about who you knew. I applied for a supervisor position and did very well in the interview. I was then told by another supervisor that they didn't even bother looking at how well I did my job because the person conducting the interview "didn't know who i was" so I didn't get the job.

the people you work with from day to day are great people. and the experience of working with customers over the phone can be very rewarding and a complete nightmare as even if you are doing exactly what your training tells you, a supervisor will say that you didn't know how to do your job and give the customer whatever they want. while this never happened to me personally many people i worked with reported a similar story to me.
Pros
Great environment
Cons
poor management
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Overall rating

3.9
Based on 605 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.0
Job Security/Advancement
3.2
Management
3.3
Culture
3.7