Shaw Communications Employee Reviews

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best workplace i have worked in
Customer Solution Expert (Former Employee) –  Winnipeg, MB14 September 2017
shaw was a sales job, which means quite a bit of work was to be put in. however, the job culture, the team members, and the compensation were great...
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enjoyable
Sales Coordinator (Former Employee) –  Mississauga, ON13 September 2017
fun, outgoing place to work, high turnover rate but an upbeat environment fast paced and opportunity for growth. Management can be callenging and not always supportive
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Every department is basically the same
Customer Service Representative (Former Employee) –  Winnipeg, MB8 September 2017
Not an enjoyable place to work at. They time your bathroom breaks and they like to call it wrap up time which is time you use for the bathroom and for notes to put in accounts. Therefore they want an average of 3 mins which you only have 1 minute to use the bathroom and rest is to type notes and walk to the bathroom. Vacation time sucks because there is too any people in the department and it will be difficult for you to get time you want. People there just go and do their job they don't socialize or talk to anyone really. If your looking for a friendly cultured job this is not the place you want to work at. The turnover is huge that is why their always hiring for managers.
Pros
benefits and commission
Cons
bathroom use, breaks, and management
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Fun and friendly place to work
Technical Service Representative (Former Employee) –  Vancouver, BC5 September 2017
Worked as a CSR at Shaw for about 1 year, I loved working there. Managers are cool, training is great you get properly trained and prepared for the job. Customer's can get angry/annoying but you have to have a lot of patience on this job otherwise you'll get into an argument everyday.
Pros
Shaw Tower Views, Friendly work environment
Cons
Shift work, pay is alright same with benefits
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great place to be
Technical Support Representative (Current Employee) –  Winnipeg, MB31 August 2017
I really enjoyed my time at SHAW, if I didn't have to leave it I wouldn't have. I think the hardest part for me were the midnight shifts. The employees that I work with were/are some of the best people to work with.
Pros
great people, and special events
Cons
wonky hours
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Great COmpan to work for
Commercial Installer (Former Employee) –  Vancouver, BC29 August 2017
Despite being a huge company, alot of effort is put in to make Shaw feel like a community. Excellent benefits and pay make for a happy workforce and minimize employee turnover.
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Great place to work but to much cool aid
Vancouver office (Former Employee) –  Vancouver, BC25 August 2017
Very relaxed and wage is awesome for what you do but if you didn't start in the call centre you'll be passed over for promotions. A lot of managers in positions that have no experience or business being in. If you went to school for a specific business field or trade, you won't be learning much. They tend to do mass layoffs every couple of years and the people that didn't spend time in the call centres are first on the chopping block
Pros
Wage, balance, people
Cons
Job security
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Productive fun working environment
Customer Service Representative (Former Employee) –  Victoria, BC24 August 2017
Was a fun work environment with positive co-workers. Enjoyed solving customers problems and leaving them feeling happy and cared for. Shaw had excellent training courses and always updating regularly.
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too many inexperienced managment
Service technician/ Troubleshooter (Former Employee) –  Kelowna, BC23 August 2017
supervisors not necessarily qualified for their positions
unstable work security due to company "restructuring" in some cases revisiting failed proceedures
Pros
good benifits
Cons
unstable work enviroment
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Fun environment
In-home sales consultant (Current Employee) –  Edmonton, AB23 August 2017
It's a good place to work and a very diversified work culture. The benefits are good, typical day is you sell at the door or do cultural events esp in the summer.
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Incredible company
Support Worker (Former Employee) –  Calgary, AB22 August 2017
Was super happy to have worked with shaw!! They spent time taking care of their employees with constructive feedback. You were always educated right away on product and services
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Great Place to work for New Comers
Technical Support Representative (Current Employee) –  Winnipeg, MB19 August 2017
Great place to work for newcomers and students as well as for advanced specialists. Great working environment and culture. Great people and management. Fun and relaxing atmosphere to work.
Pros
Great Team, Good Benefits
Cons
Need to work on salary
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Good pay, ever changing workplace culture
In Home Technician (Current Employee) –  Alberta19 August 2017
This company is always changing which is not a surprise since its a communications company and needs to evolve with the changing demands of society and technology. However, employee expectations can change on a dime without you even knowing and can be surprising used against you during a performance evaluation. Witnessed many good employees, better than myself, that were let go for no apparent reason except maybe for speculative reasons. The culture has changed. Used to be Company-Employee-Customer had to all benefit in a situation. It appears recently that only Company-Customer need to benefit. Employee is just a number for their numbers. Company used to have employees backs...
Pros
Pay
Cons
Employee Support
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Flexible and enjoyable place to work
Project Coordinator (Current Employee) –  Calgary, AB15 August 2017
Management leaves you to complete work in your own way - we are a thriving vibrant community who relect the richness of our communities and celebrate our diversities.

Our team at Shaw, believes that an inclusive workforce fosters diversity of thought and perspective. Through our diversity we create better solutions.
Pros
Flexible work hours
Cons
Short hours
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Great wage, Good hours, stress inducing deadlines
Field Technician (Former Employee) –  Saskatoon, SK15 August 2017
A Typical day of work started with arrival at the office warehouse, job lists are emailed late the night before. You would pick up the equipment and tools necessary to complete your calls for the day. You then call all your customers for the day to confirm the appointments and to let them know about any circumstances involving potential appointment shifts. You then go to each call, consult with the customer as to what they needed where and get to work. Usually, you are left alone. Once all your calls for the day are finished you have the possibility to pick up other unassigned calls for the day. You are paid per job and can go home whenever you have finished the assigned jobs for the day.
Pros
Excellent Wages, Good hours
Cons
Bad management, Stressful meeting deadlines
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High energy sales driven company
Sales Executive (Former Employee) –  Edmonton, AB15 August 2017
I absolutely loved working with shaw. I was a outbound sales representative. You made more money the harder you worked. The more calls you made and your perfect pitch lead the company and myself lots of money. I was always one of the top sales charts of the month. Workplace culture was very high energy, positive culture
Pros
High commission
Cons
Tight targets
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Fun company with excellent benefits
Technical Service Representative, Tier II (Former Employee) –  Calgary, AB12 August 2017
Fun to work for with excellent benefits, lots of employee/family activities and excellent management. Enjoyed job immensely and was sad to leave.

Forced to leave due to family requirements.
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fun
Customer Solutions Expert (Current Employee) –  Vancouver, BC7 August 2017
the shaw tower is an amazing place to work. people are generally kind and understanding to work with. leadership team is approchable and very transparent. some particular roles require odd working hours which can interfere with work-life balance.
Pros
good environment
Cons
schedule, minimal work life balance
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Sucks
Field Technician (Former Employee) –  Saskatchewan5 August 2017
Not a good environment at all. Staff is underappreciated and treated poorly. Pay sucks for the level of knowledge required. I would not recommend this employer to anyone.
Pros
None
Cons
Lots
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Great Work Friends, Horrible Work Environment
CUSTOMER SALES REPRESENTATIVE (Former Employee) –  Vancouver, BC1 August 2017
horrible management
very cut throat work
not alot of support for those who struggle with the job
"shape up or ship out" kind of atmosphere
all commission based so alot of the incentives are at the cost of the customers
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Overall rating

3.9
Based on 561 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
3.9
Job Security/Advancement
3.2
Management
3.3
Culture
3.7

CEO Approval

Brad Shaw
76%
221 ratings
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