Shaw Communications Employee Reviews

Found 539 reviews matching the search
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Great wage, Good hours, stress inducing deadlines
Field Technician (Former Employee) –  Saskatoon, SK15 August 2017
A Typical day of work started with arrival at the office warehouse, job lists are emailed late the night before. You would pick up the equipment and tools necessary to complete your calls for the day. You then call all your customers for the day to confirm the appointments and to let them know about any circumstances involving potential appointment shifts. You then go to each call, consult with the customer as to what they needed where and get to work. Usually, you are left alone. Once all your calls for the day are finished you have the possibility to pick up other unassigned calls for the day. You are paid per job and can go home whenever you have finished the assigned jobs for the day.
Pros
Excellent Wages, Good hours
Cons
Bad management, Stressful meeting deadlines
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High energy sales driven company
Sales Executive (Former Employee) –  Edmonton, AB15 August 2017
I absolutely loved working with shaw. I was a outbound sales representative. You made more money the harder you worked. The more calls you made and your perfect pitch lead the company and myself lots of money. I was always one of the top sales charts of the month. Workplace culture was very high energy, positive culture
Pros
High commission
Cons
Tight targets
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Fun company with excellent benefits
Technical Service Representative, Tier II (Former Employee) –  Calgary, AB12 August 2017
Fun to work for with excellent benefits, lots of employee/family activities and excellent management. Enjoyed job immensely and was sad to leave.

Forced to leave due to family requirements.
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fun
Customer Solutions Expert (Current Employee) –  Vancouver, BC7 August 2017
the shaw tower is an amazing place to work. people are generally kind and understanding to work with. leadership team is approchable and very transparent. some particular roles require odd working hours which can interfere with work-life balance.
Pros
good environment
Cons
schedule, minimal work life balance
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Sucks
Field Technician (Former Employee) –  Saskatchewan5 August 2017
Not a good environment at all. Staff is underappreciated and treated poorly. Pay sucks for the level of knowledge required. I would not recommend this employer to anyone.
Pros
None
Cons
Lots
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Great Work Friends, Horrible Work Environment
CUSTOMER SALES REPRESENTATIVE (Former Employee) –  Vancouver, BC1 August 2017
horrible management
very cut throat work
not alot of support for those who struggle with the job
"shape up or ship out" kind of atmosphere
all commission based so alot of the incentives are at the cost of the customers
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amazing
Service Advisor (Former Employee) –  Prince George, BC1 August 2017
shaw was an absolutely amazing company to work for I was extremely sad the day ,y temp position ended but would take it again in a heart beat even though the pay is considerably less than I am used to
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Phenonmial company
Technical Support (Former Employee) –  Calgary, AB28 July 2017
This company is phenomenal in so many ways. They are always willing to do everything they can to help there employees and amazing benefits for there staff
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Professionally Managed , plenty of perks
In-home, Business and System Technician (Current Employee) –  Sault Ste. Marie, ON27 July 2017
This is a professional corporation that looks forward to the future and evolution. There is room to grow if you apply yourself and ask management for direction. They encourage change.There is fair benefits and rewards for your work.
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You either get the culture or you don't
Marketing Advisor, Brand (Former Employee) –  Calgary, AB25 July 2017
The Shaw Culture is strong, using the words "I" and "me" or "my" is not opening accepted. Always "We" or "Our". There are a lot of people who have been there happily for a long time, but there is a big gap between employees who have been there 2-5 years.

The management on my team was not great, and the work expectation and hours were unreasonable.

The upper management, particularly on the marketing side have a great, strong vision and were very inspirational people.
Pros
Great employee pricing, beautiful offices and art
Cons
Long hours, tough culture
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Best
Planner (Former Employee) –  Vancouver, BC25 July 2017
Great atmosphere to work, with an open office concept. Management are courteous and friendly, the organization values family and team bonding. You are in charge of your own success.
Pros
gets a life!
Cons
none
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If you miss high school, this is the job for you!
CUSTOMER SOLUTIONS EXPERT (Former Employee) –  Vancouver, BC19 July 2017
Spend my days calling my life away as a telemarketer. On my team I feel english was not the primary language. Cold calling signing up customers for internet/cable. Reached my targets for the most part. underperformers will get yelled at and talked to at weekly/monthly reviews. Stressful job for the most part but could be fun. People can be master of their domains. Lots of sugar and food to be passed around.
Pros
GREAT BENEFITS! Everyone is pretty close knit
Cons
favoritism amongst the staff. bunch of kids not acting their age. much to do about nothing
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Best Place to Work
Sales Consultant (Current Employee) –  Winnipeg, MB18 July 2017
Shaw is one of the best employer in Canada. People in Shaw are very friendly, it's culture truly represents diversity. Wage is very competitive according to industry standards and it has lots of opportunities to grow inside the organization.
Pros
Career opportunities, friendly environment, Good wage
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great training and software programs
Team Leader Internet Sales (Former Employee) –  Burnaby, BC17 July 2017
It is a typical big corporation environment. You are monitored by the second for every phone call you take, regardless of the department you work in and graded and assessed by your manager based on each recorded phone call. I would not recommend.
Pros
some benefits for f/t employees
Cons
managers are not supportive
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Average company
Test Lead (Current Employee) –  Calgary, AB14 July 2017
Less than industry average salary
Poor management and planning skills
No career path for growth
Hiring and talent recognition and retaining is appalling
Pros
Diversity
Cons
Management
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Great work place
Customer Service Representative (Former Employee) –  North Vancouver, BC13 July 2017
This is another great work place, wonderful and loving staffs to work with. Very kind and considerate managers to work under. Love working for them but the company sold to Roger's Cable, so must move on.
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awesome place to work
Door to door sales (Current Employee) –  Winnipeg, MB13 July 2017
working here since 2 years and still love it , can,t imagine of working at any other place after this one , different depts have different perks depends on you
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Good company
Coordinator Tech Support (Former Employee) –  Calgary, AB12 July 2017
-regular business hours
-Learned new technical and soft skills
-Worked in technical, customer service, telephony and provisioning and TV repair departments
-worked in scheduling department
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Productive but not a fun workplace.
Business Intelligence Data Analyst (Current Employee) –  Calgary, AB12 July 2017
Work long hours, under stress, and life balance almost below average. Workplace culture is acceptable. Employee development such as training is below average.
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Great work environmental, decent pay, fantastic benefits plan
Customer Service Representative (CSR) (Current Employee) –  Victoria, BC7 July 2017
Great work environment, really casual, management is very approachable. Almost 5 weeks of full time training provided. The job can be challenging, lots of multi-tasking, some customers can be very unpleasant on the phone but the vast majority are as friendly as you are. As well, the company is a real stickler with metrics, being on time to the second, call stats, etc. Coworkers are great, can't speak for other locations, but the Victoria call center has a great group of people. Great benefits plan, even for part time staff.

The scheduling is the main issue I have with working there. You're expected to be available from 7am - 10pm 7 days a week and they will rotate you between the two every few weeks. As of right now (this may be changing), you cannot have a preference for times/days. They will schedule around your school schedule if you're student. You can trade shifts, but sometimes it's difficult to find someone to trade with. This makes it very difficult to have a second job, which is necessary for most people, as you start part time and are only guaranteed 20 hours a week.

Good job overall, great people, I like the company, challenging work, changes everyday. If they can tweak their scheduling a little to allow for a preference in shift times, it would an excellent place to work. Especially if you're younger and looking to gain some solid office and customer service experience with alright pay.
Pros
Work culture, benefits plan, decent pay for the job
Cons
Scheduling and shft times, it's a call center so it can be very stressful
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Overall rating

3.8
Based on 548 reviews
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Ratings by category

Work/Life Balance
3.6
Salary/Benefits
4.0
Job Security/Advancement
3.2
Management
3.3
Culture
3.7