Shaw Communications Employer Reviews

Shaw Cable is the leader in the entertainment and communications in western Canada. During my time at Shaw I have acquired skills that relate to every facet of team work and management, being such a dynamic company you have to move fast and learn quick!

Long hours, but every month some new company events ways to imrpove your career and earn more income. Very fun atmosphere.

toxic environment
incompetent management
below par salary
terrible environment

The company is significantly behind on its internal technology despite being a technology company. This means getting work done is tedious and difficult because of ancient systems and outdated processes.
Management is primarily comprised of internal hires. If you "grew up" in the company and if people "like you" then you'll stand a better chance at – more... advancement. Qualifications sometimes don't matter and this creates a top heavy organization comprised of leaders who don't know what they're doing. – less

Pay is good. Shaw residential is well run, but the Shaw Business is run by yes men switching campaigns and focus mid-stream and demoralizing and alienating staff. When I was there, people could not wait to get out of Shaw Business fast enough.
I have worked in professional environments before, but this was not one of them. Reps were fighting over leads – more... like it was the Octagon. Infighting was tolerated and encouraged by pitting different channels against each other. Great tactic to get the sale in the short term, but cancerous to morale and motivation in the long term. – less

It was a fun, dymamic, and fun place to work. Lots of energy.
Lots of great team players, and opportunities to move up in the business.

If you want to do something by yourself, this is the place, at least the team I worked with

If you want to do something by yourself, this is the place, at least the team I worked with

I am working there almost 10 years
No respect at all
You need to be a "yes man" sir if you want to work there.

The job itself @ the call center was highly stressful,demanding and fast paced,dealing with irate customers all the time,which was made worse by an even more demanding target driven slave driver of a manager,with bad to worse shifts!!!
The entire experience was a pure nightmare which landed up having adverse effects on my health!!!

My time at Shaw was a maze of department shuffles with each new manager/regional manager/supervisor having a vision that was not congruent with the last. Sometimes long term employees are advanced but lack the skills for the job. Politics! Demand to get job done faster...while having frequent mandatory meetings to discuss progress. Family oriented with – more... twice yearly gatherings for family events that were enjoyable for all. Minimal increases and few perks. Some benefits. I left to go to Telus for the better wages, and pension plan that only a union can guarantee. Having said that, there are many days I regret my decision. – less

Shaw was a great place to work, i loved it there. the money, the people and the job its self was great.

Good pay, great benefits.... Horrible management. Company lacks organization and professionalism.

Helping cx's with their issues,
I have learned how to handle calls inbound and out and deal with escalations.
Co-workers were great and I wish them the best.
Management could be more educated I found in their roles.
Helping cx's figure out their bills and services.

Collaborating with extremely talented team members daily to increase Shaw’s online presence with customers as been a wonderful experience, Shaw has been a great place to work that provided a great environment to work in.

My day at Shaw was always, busy, exciting, lots of changes there was always something new happening.
What didn't I learn at Shaw: I had a great mentor who's guidance not only helped me with my career but my home life. It was a great experience that reminded me of the values we have and to practice them daily.. also patience.
I worked with the best people. – more... There was such a diversity among the teams that kept you on your toes and reminded you that everyone is different and has different learning curves.
Meetings could sometimes be daunting.. just too many, which took you away from being there for your team.
The people was the most enjoyable part of the job, plus the constant changes, always something new to learn which kept the job interesting and creative – less

Shaw is a fun and challenging place to work at. The value of the company help to define and provide a framework for your daily job.

I was a csr that took calls from customers in all aspects of cable, from installs to disconects and concerns that arose throughout the call if needed. Handled all discrepensies with the utmost privacy and confidense of the call, handled large volume of calls on a daily basis.
My co-workers were some of the best in the field we worked well together and – more... helped when needed always there.
Manegment was there but did not have a hands on where we were concerned, we handled most of the situations as they came up, we were empowered to make any calls that needed to be solved.
The most enjoyable part of my job was helping new employees when needed or just making a customer who was having a bad day make them have a smile at the end of a difficult call. There were not alot of hard part of the job to deal with. – less

Log onto all systems, check email, respond to customers that left messages and then take inbound or outbound calls.

Management seemed to be quite scattered. Great pay, not the best work environment.