No policies or procedures, the training on equipment provided was very lacking. It was difficult completing tasks in the time frame given
Service Associate - engineering (Former Employee) – Toronto, ON – 14 March 2018
There were no procedures written or training with equipment. For example the fire systems I was trained on how to evacuate but not in regards to hot works permits. The culture there is awesome and coworkers are driven to complete the tasks. However some of the maintence issues were temporary fixes that kept reoccurring. In terms of procedures there was a lot lacking however I did enjoy my employment there. Also with three different groups handling maintenance in the building it's a bit of political nightmare.
F&B Executive (Former Employee) – Toronto, ON – 13 August 2017
Shangri La Hotels and resorts is probably the best company to work in Canada, both their hotel properties in Toronto and Vancouver are the ideal workplace and is everyone's dream place to work in hospitality industry.
Banquet Server, Bartender & Cashier (Former Employee) – Vancouver, BC – 15 July 2017
As a banquet stuff, I need to have the ability to handle multiply tasks all the time. Dealing with the customer needs to make sure provide the high quality service all the time. Teamwork is very important point within a group. Also, the department need to build a good relations with other departments. A proper planning is necessary for the whole process, such as the menu, the floor plan, the beverage ordering, and so on.
Executive Assistant Manager (Current Employee) – Toronto, ON – 19 February 2017
It's a beautiful product which has been mismanaged since it's opening and has no systems and structures in place. The Management and operations team are all in their comfort zones and do not really want a change
Hotel Opening / Executive Assistant to GM (Former Employee) – Vancouver, BC – 1 September 2016
I was the Executive Assistant to the General Manager and therefore my job entailed me to be the ears and eyes for the General Manager on a daily basis; whether he was in the hotel or not. I developed strong relationships with my colleagues and clients on a daily basis which made my job extremely enjoyable. I learned that no obstacle is ever too difficult to resolve no matter the issue. The hardest part of working at the Shangri-la was saying goodbye when I was transferred to open another Shangri-la hotel.
Working EOD shifts; required staying in the hotel and writing reports.
Food & Beverage Cost Control Intern (Former Employee) – Vancouver, BC – 7 August 2016
Everyone was friendly. All the managers take time to teach employee. Even it was an internship I still learnt a lots. The internship provided great opportunity for intern to learn about cost controller, inventory, and purchasing
Customer Service Associate (Former Employee) – Toronto, ON – 12 July 2016
If you're a front line worker, you might as well be a front line worker for the rest of your employment term. When managers leave, another manager will come in and take the role. The employees have little to no say in their departments, have a slim chance of moving up the chain of command, and basically become bitter overtime. Management and HR also tend to play favourites. If you're on their good side you're golden. Very hard to approach HR department due to attitude and lack of interest in employees.
Good co-workers, exposure to VIPS/guest experience, relatively clean environment
Average tasting lunch provided, management plays favourites, no room for advancement
Guest Services Associate (Former Employee) – Toronto, ON – 21 April 2016
There are thousands of people going through Shangri-La, some are to stay the night others are just passing by but the environment is very divers and welcoming. You see different people form different places and learn something new each day.
Server (Former Employee) – Toronto, ON – 18 October 2015
Fun, fast paced place to work. Could be challenging at times dealing with the different types of clientele. Overall it is a great place to learn and grow in your position within the company. A great staff who are very knowledgable in their respective fields. Interacting with guests and being part of a brand that takes their reputation within this industry as seriously as they do, was a great pleasure.
Great place to work with,especially on personal self-esteem establishment
Service Associate/ Financial Support (Current Employee) – Toronto, ON – 18 February 2015
Shangri-la Hotel, Toronto gives me opportunity to show and shire my strength on so many different area.
In the financial side, I am enjoying very much that I am a "detective" to investigate the numbers derivation and discrepancy. And ensure all explanation behind the numbers are meeting with approval. To the service, I am proud of when the guests putting a smile when everything is been satisfied with our service.To us, there is a wonderful gift when guest personally know your name, appreciate your service.
Executive Assistant & QI (Former Employee) – Xi'an Shannxi Province China – 15 July 2014
-Always put employees' interest in same priority with customers. -With strong and charming brand culture. Make sure stuff have sense of belonging. -Always inspired by co-workers. -GM and other Excom members were always passionate and ready to deal with all the different problems and to share honors. -It was the time I built up self-identification and confidence. Learnt how to build up a team and play a motivatied role inside.
Banquet Server (Current Employee) – Vancouver, BC – 23 December 2013
You'll work on call never knowing where your gratuities are coming from. Interns will be running the hotel and communication is very very poor among all team members. Management plays the blame game to make themselves look good. The only enjoyable parts were the management that just walked off the job.