Member Service Representative (Former Employee), High River, Alberta – January 11, 2014
Pros: no pros
Cons: gossip, malicious, lazy and uncreative, high fees and unorganized.
They tend to invest in your training "initially" which naturally costs to recruit & train but they drop the ball in the "retain" part. They shy away from investing further into their existing employees – more... financially to take courses (internal as well as external training). They say you can learn and grow and have a career there but in my experience, that definately isn't so. Therefore, if you are looking to grow with a company or in the finance world, I suggest look elsewhere as Servus isn't it. This company is an unethical organization with little integrity, after working here, I wouldn't even recommend being a "member" let alone an employee. Do as little as possible for their members and employees. – less
Great Corporate Values however Internal Operations, Management and Structure are something to be desired
IT/QA Analyst (Former Employee), Edmonton, AB – August 6, 2015
Pros: SCC is a nice building, free parking
Cons: Management, competitive salary, HR policies, career advancement
I totally believe in the corporate values of Servus Credit Union and the services it provides both to its Members and the Community. This was why I mainly chose Servus as an employer. However the internal – more... management structure and career growth is something to be desired.
Don't work in anything QA/IT related as turnover is high, management is constantly changing and the people who have been there for a long time will be barriers to your career progression as I felt they were always trying to set me up for failure or do not like when new people have more potential than they do. It really felt like high school trying to compete with co-workers all the time. Shouldn’t an organization promote co-operative and group work in being effective and efficient? This was mainly why I could not progress further in this organization.
Furthermore, HR will not support any career development and/or their "steps" and policies to move up in salary grade is quite laughable. I constantly had to follow-up with HR and management regarding my progression. After more than a year, I had finally moved up a step which was a minimal increase to what I was making. Don’t get me wrong, I consistently overachieved in my role receiving awards as well as other recognitions. However, these rarely contribute to moving up in the company and an increase in salary.
Similarly, the bonus structure is also something to be desired. The difference between an overachiever employee versus an employee that doesn’t do much work is only merely a few hundred bucks. So then you ask yourself, is it really worth it to give 110% or just do sufficient work? Remember, any bonus is taxed at a marginal tax rate over and above your salary so that few hundred bucks becomes significantly lower when given out. The effort to reward ratio is probably 4:1. In comparison, my current employment (which is no longer at Servus), I have already moved up 2 salary grades within a year as my work is being recognized and being rewarded accordingly. They are now willing to invest in further in my education and training. Something that NEVER occurred at Servus .
Don’t get me wrong, I have met some amazing people while working there and not all areas are like this. Branch staff are super nice and friendly, other operational areas in SCC are incredibly well run and managed. Brilliant people do exist there however in the area I worked, it seems like it was more of an interim/transitional place once the shortfalls were realized as well as to gain experience before people had leaped forward to another employer.
If you do decide to do anything IT related there, my advice is to do your research and look at industry standards in terms of education/wage and use it to bargain hard. Ensure that you clearly define your expectations both short and long term. Then when things go sour, you have this all documented, signed and can hold the organization to those plans (assuming you have met the company’s expectations of yourself).
Good luck, perhaps you’ll have better luck than I have had.
Note: You actually get good rates being an employee (ie. loans, reduced services fees, mortgage) however with low rates now, it really isn't much of a savings. – less
teller (Former Employee), edmonton – February 20, 2015
Cons: unfair treatment
Servus provides a month of training for their newly hired MSRs. That's great, but the rest is an utter disappointment. For once, they make you think that banks treat their clients as if they are nobody's. – more... This is so untrue as I once worked for one of the Big 5. Second, the operating system tellers are using is the slowest most dated system I have ever seen. Coming from one of the Big 5, I literally had to dumb myself in order to understand their system. Another thing is, tellers use no pinpads. As tellers, we are mandated to ask the client for their D/L everytime they are in branch. And so, if a client is in the branch for 10 times that day, he will have to give his D/L ten times; that is what we were told. And another thing, they say that they treat their employees and their clients way better. If it is so, how come that when 15 tellers were newly hired, only one is full-time. A very horrible workplace. – less
Personal Banker (Former Employee), Edmonton, AB – February 17, 2015
Would work from 8:00 to 5:00. Some saturdays were required. Long hours and stress in sales goals was the status quo. Still a nice company to work for managers helped with sales problems and work life balance was stressed.
Registry Agent (Former Employee), Entwistle, AB – December 13, 2014
Pros: absolutely nothing
It makes me sad how unprofessional it is. Made me uncomfortable how all employees talked about each other. Talked about clients. The management is on a power trip. No sick time if you have children, they expect you to make alternate arrangements or you do not get paid got those days.
Member Service Representative (Current Employee), Edmonton, AB – July 22, 2014
Pros: great opportunity, calm work place.
A typical day work day for me is, doing ATM, organize till work from the day before and grab everything from the volt that we will need for the day. I learned about how the banking system works, and how – more... to deal in stressful situation (such as during a robbery.) I enjoyed working with my co-workers as well as my supervisor and managers. I loved everything about my job, but the hardest part about my job is is trying to talk to the members about Master Cards, Home & Auto insurance, but that is something that I am currently working on with my supervisor. – less
Snr Project Manager, Portfolio Manager (Current Employee), Edmonton, AB – July 9, 2014
Pros: very nice collegues
Cons: lack of leadership, lack of personal career development
The company lacks of strong leadership (in particular in the IT and PMO departments) which makes it difficult for project manager to understand their accountability and to manage successfully projects. A lot of politics and lack of recognition of individual's performance provides demotivates project teams to deliver
Member Services Representative (Former Employee), Okotoks, AB – April 8, 2014
Servus was a good place to work, they were on board with helping you achieve your goals and targets. Encouraged and paid for training and courses to enchance your knowledge and provide excellent customer service for our members.
Member Service Representative (Former Employee), Union, ON – October 24, 2013
Pros: had time to actually get to know your members and their needs
Cons: don't have much to complain about
in general every working day was pleasant because you get to chat with regular members and earned their trust. There were always new things to learn so it wasn't any dull moment. Management and supervisors were helpful. The hardest part of the job would be not able to help members with their needs. (It happened sometimes)
Membership Services Rep (Former Employee), Edmonton AB – May 7, 2013
Promise a lot then deliver very little despite cheerleader routines. Dedicated front line staff and rare gems within the company, though many are demoralized. Ruled by cliques not governed and led by management. The tail wags the dog here.
Relationship Officer (Agriculture/Commercial Lend) (Current Employee), Athabasca, AB – July 19, 2012
Pros: scu is generous and involved in community
- write credit for approval; interview prospective and existing members for loans - Get along well with co-workers - Management - manager seems to be singling me out as far as credit quality and deficiencies - Hardest part of job is making my manager happy - Enjoyable part is my co-workers