Membership Services Rep (Former Employee) – Edmonton AB – 7 May 2013
Promise a lot then deliver very little despite cheerleader routines. Dedicated front line staff and rare gems within the company, though many are demoralized. Ruled by cliques not governed and led by management. The tail wags the dog here.
Member Service Representative (Former Employee) – Lloydminster, AB – 31 May 2017
Loved working here, loved my managers. I only left because moving away again. Must be good with technology and a quick learner. Not a job anyone can do. And you have to stay very up to date on anti money laundering laws so there is a bit of a school aspect to it as well (even tests haha). Not a job for lazy people but if you like to stay busy and have the days fly by it's great. (If your at a busy location like I was)
Lots of gift cards and prizes when you meet targets
meeting targets goals sometimes makes it stressful if you fall behind
Branch Manager (Former Employee) – Edmonton, AB – 3 May 2017
Seems at times that they are no different than the big banks, product dumping with zero leadership. Management has no clue about how to support their teams. culture is split between two regions that still feels like two companies. The computer systems are from the 90's takes 4 hours to input a credit application. All documents get sent in the bag no doc imaging so be prepared for them to loose your files and have to call your clients back to redo documents.
Associate Financial Advisor (Former Employee) – Edmonton, AB – 22 April 2017
I would handling inbound calls, where clients are calling to inquire about their account, daily transaction, payment by telephone banking. It was a friendly environment. There was free courses given to the staff on a monthly bases.
Personal Banker/Financial Planner (Former Employee) – Edmonton, AB – 23 March 2017
Great work culture great staff great people. the customers treat you better than the banks do. you get to help customers find solutions for them. However the older system they use causes a lot of errors. witch is a downfall, it being older has a higher margin for error, unlike an actual bank does. Doing documentation was a lot harder than it should be even putting a loan on the system is much better on a banking system unlike the credit union. Although the staff are amazing great people to work for.
Member Service Representative (Former Employee) – Blackfalds, AB – 2 March 2017
Always enjoyed seeing familiar faces as well as welcoming new ones. I learnt a lot over the period of 7 years. Banking is not just deposits and withdrawals. It is getting to know your member and assisting them in making their money work for them in the most effective way.
The hardest part was watching people come in and question on Estate Accounts. Being in a small community you meet a lot of families. To know what they are going through breaks your heart. It has nothing to do with banking, but everything to do with knowing your member.
members complaining of to many sales being pushed on them
Supervisor, Member Services (Former Employee) – Slave Lake, AB – 28 January 2017
Structured & organized. Constant on going learning & advancement opportunities. Management is excellent. Workplace has a team spirit. Building the business in the far north could be a challenge especially after the destructive fire that destroyed 1/2 of the community and then the downturn in the oil patch. Most enjoyable was the daily challenge & ensuring everything was handled in the utmost professional & accountable manner. Loved it!
Member Service Representative (Current Employee) – Stony Plain, AB – 20 April 2016
The job requires you to be flexible and friendly. You must be observant and able to help the members you see. You learn a lot about finances and how the banking world works. You deal with a lot of different types of individuals all day. You must be able to be friendly and adapt to each different situation. Its a team player driven environment. The best part is working with friendly, great people and being part of a community.
Member Service Representative (Former Employee) – Lloydminster, AB – 6 March 2016
I worked full time which started at 7:30-8 am. I worked with numerous staff and made sure we all got along well. I enjoy working with the public and love to help people. A very well managed company. The hardest part was leaving the company. I love the people.
Member Service Representative (Former Employee) – High River, AB – 5 January 2016
Extremely positive co-workers, I learned about financial planning, management was encouraging and supportive. The most enjoyable part of the job was directing clients with financial solutions appropriate to thier needs.
union Member Service Representative (Former Employee) – Grande Prairie, AB – 16 November 2015
I enjoyed my work with the credit union. I had to multi task through paper work and daily duties such as balancing and audit of atm and treasury as well as serving members with there daily banking. I would book appointments and help people with very unique financial situations. I had a great management team who were great coaches and leaders.
a hard part of the job would be an angry or upset member, but i would do my best to resolve the situation, either on my own or with management assistance. majority of the time it would be resolved and the member would leave satisfied.