Personal Banker/Financial Planner (Former Employee) – Edmonton, AB – 23 March 2017
Great work culture great staff great people. the customers treat you better than the banks do. you get to help customers find solutions for them. However the older system they use causes a lot of errors. witch is a downfall, it being older has a higher margin for error, unlike an actual bank does. Doing documentation was a lot harder than it should be even putting a loan on the system is much better on a banking system unlike the credit union. Although the staff are amazing great people to work for.
Branch Manager (Former Employee) – Edmonton, AB – 3 May 2017
Seems at times that they are no different than the big banks, product dumping with zero leadership. Management has no clue about how to support their teams. culture is split between two regions that still feels like two companies. The computer systems are from the 90's takes 4 hours to input a credit application. All documents get sent in the bag no doc imaging so be prepared for them to loose your files and have to call your clients back to redo documents.
Associate Financial Advisor (Former Employee) – Edmonton, AB – 22 April 2017
I would handling inbound calls, where clients are calling to inquire about their account, daily transaction, payment by telephone banking. It was a friendly environment. There was free courses given to the staff on a monthly bases.
Member Service Representative (Former Employee) – Blackfalds, AB – 2 March 2017
Always enjoyed seeing familiar faces as well as welcoming new ones. I learnt a lot over the period of 7 years. Banking is not just deposits and withdrawals. It is getting to know your member and assisting them in making their money work for them in the most effective way.
The hardest part was watching people come in and question on Estate Accounts. Being in a small community you meet a lot of families. To know what they are going through breaks your heart. It has nothing to do with banking, but everything to do with knowing your member.
members complaining of to many sales being pushed on them
Supervisor, Member Services (Former Employee) – Slave Lake, AB – 28 January 2017
Structured & organized. Constant on going learning & advancement opportunities. Management is excellent. Workplace has a team spirit. Building the business in the far north could be a challenge especially after the destructive fire that destroyed 1/2 of the community and then the downturn in the oil patch. Most enjoyable was the daily challenge & ensuring everything was handled in the utmost professional & accountable manner. Loved it!
Member Service Representative (Current Employee) – Stony Plain, AB – 20 April 2016
The job requires you to be flexible and friendly. You must be observant and able to help the members you see. You learn a lot about finances and how the banking world works. You deal with a lot of different types of individuals all day. You must be able to be friendly and adapt to each different situation. Its a team player driven environment. The best part is working with friendly, great people and being part of a community.
Member Service Representative (Former Employee) – Lloydminster, AB – 6 March 2016
I worked full time which started at 7:30-8 am. I worked with numerous staff and made sure we all got along well. I enjoy working with the public and love to help people. A very well managed company. The hardest part was leaving the company. I love the people.
Member Service Representative (Former Employee) – High River, AB – 5 January 2016
Extremely positive co-workers, I learned about financial planning, management was encouraging and supportive. The most enjoyable part of the job was directing clients with financial solutions appropriate to thier needs.
union Member Service Representative (Former Employee) – Grande Prairie, AB – 16 November 2015
I enjoyed my work with the credit union. I had to multi task through paper work and daily duties such as balancing and audit of atm and treasury as well as serving members with there daily banking. I would book appointments and help people with very unique financial situations. I had a great management team who were great coaches and leaders.
a hard part of the job would be an angry or upset member, but i would do my best to resolve the situation, either on my own or with management assistance. majority of the time it would be resolved and the member would leave satisfied.
System Administrator I (Former Employee) – Red Deer, AB – 2 September 2015
A typical day at Servus Credit Union consisted of working with the infrastructure team to manage backups and branch location servers to very everything stayed online and was backed up successfully. Some of the challenges were some of the older hardware that would fail and some of the politics around certifications.
Great Corporate Values however Internal Operations, Management and Structure are something to be desired
IT/QA Analyst (Former Employee) – Edmonton, AB – 6 August 2015
I totally believe in the corporate values of Servus Credit Union and the services it provides both to its Members and the Community. This was why I mainly chose Servus as an employer. However the internal management structure and career growth is something to be desired.
Don't work in anything QA/IT related as turnover is high, management is constantly changing and the people who have been there for a long time will be barriers to your career progression as I felt they were always trying to set me up for failure or do not like when new people have more potential than they do. It really felt like high school trying to compete with co-workers all the time. Shouldn’t an organization promote co-operative and group work in being effective and efficient? This was mainly why I could not progress further in this organization.
Furthermore, HR will not support any career development and/or their "steps" and policies to move up in salary grade is quite laughable. I constantly had to follow-up with HR and management regarding my progression. After more than a year, I had finally moved up a step which was a minimal increase to what I was making. Don’t get me wrong, I consistently overachieved in my role receiving awards as well as other recognitions. However, these rarely contribute to moving up in the company and an increase in salary.
Similarly, the bonus structure is also something to be desired. The difference between an overachiever employee versus an employee that doesn’t do much work is only merely a few hundred bucks. So then you ask yourself, is it really worth it tomore... give 110% or just do sufficient work? Remember, any bonus is taxed at a marginal tax rate over and above your salary so that few hundred bucks becomes significantly lower when given out. The effort to reward ratio is probably 4:1. In comparison, my current employment (which is no longer at Servus), I have already moved up 2 salary grades within a year as my work is being recognized and being rewarded accordingly. They are now willing to invest in further in my education and training. Something that NEVER occurred at Servus .
Don’t get me wrong, I have met some amazing people while working there and not all areas are like this. Branch staff are super nice and friendly, other operational areas in SCC are incredibly well run and managed. Brilliant people do exist there however in the area I worked, it seems like it was more of an interim/transitional place once the shortfalls were realized as well as to gain experience before people had leaped forward to another employer.
If you do decide to do anything IT related there, my advice is to do your research and look at industry standards in terms of education/wage and use it to bargain hard. Ensure that you clearly define your expectations both short and long term. Then when things go sour, you have this all documented, signed and can hold the organization to those plans (assuming you have met the company’s expectations of yourself).
Good luck, perhaps you’ll have better luck than I have had.
Note: You actually get good rates being an employee (ie. loans, reduced services fees, mortgage) however with low rates now, it really isn't much of a savings.less
SCC is a nice building, free parking
Management, competitive salary, HR policies, career advancement