The Customer Service Agent is accountable for the operations related to the reception of passengers, the arrivals of flights, the check-in process at the counters.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Give exceptional and personalized customer service.
Welcome, inform and direct the passengers at the check-in counter.
Register the passengers as well as their luggage in the computer system.
Conform to the legal rules pertinent to the airport industry, Health and Safety at work as well as all the other company’s policies and work procedures.
Be able to react properly in case of emergency and apply the measures to be taken.
Assist special needs passenger from the counter to the gate.
Any other duties associated with the job classification.
REQUIREMENTS / SKILLS & KNOWLEDGE
High school diploma or equivalent
Minimum age: 18 years old
Customer Service Experience, essential.
Bilingual, knowledge of a second language, an asset.
Work experience in the airline field, an asset.
Available and flexible to work on various shifts (days, evenings, nights, weekends and holidays), by operational requirements.
Lift heavy objects that could reach 70 pounds (32 kilograms).
Must be able to pass security clearance and obtain the restricted area identity card (RAIC) (please refer to Transport Canada website for more details).
Must have either Canadian Citizenship or Landed Immigrant Status.
Training, uniforms, and parking provided by employer. Hourly rate: $10.75, 20 -30 hrs/week.