dealt and overcame problems with customers as well as hooked up radios in their vehicles. Worked with management to be able to handle new situations as they arose. Making a customer satisfied by the end of the call and listening and explaining in a friendly respectful manor.
Customer Service Representative (Former Employee) – Sydney, NS – 13 May 2017
It was a good job. Enjoyed working day shift and meeting new people. They are easy to work with if you need time off or need to make up extra hours. Not many jobs pay you for your lunch break either which was a bonus.
enjoyed working at Servicom because I got to meet a great variety of people who became friends
Customer Service Rep (Former Employee) – Sydney River, NS – 11 June 2016
Servicom was an awesome place to work. Before you entered your program you were given a 5 day training class with instructors who were very willing to answer questions and go over in detail all there was to know. I learned how to talk properly to the customer and how to listen to them, as well. We were taught skills needed to be a confident seller. Management knew you everyone by name and they were always willing to help. They were always pleasant to be around. My co-workers were always there to help with any questions. The hardest part of the job was the amount of answering machines. The most enjoyable part was when we were given prizes for our sales, as incentive
Call Center Agent (Current Employee) – Sydney River, NS – 13 May 2016
Management and staff are very kind, day goes by fairly fast considering you're very busy. A typical day at work consists of speaking with many clients. Some may be agitated, but it makes my day better if I can help them solve their problems and make them laugh.
Listener Care Representative (Former Employee) – Sydney River, NS – 11 May 2016
Don't even bother. They disrespect their reps, keep wages as low as possible and deal with clients and contracts that are unreasonable and illogical. Too stressful and leads to anxiety and various health problems. Avoid it at all costs.
Telemarketer (Former Employee) – Sydney, NS – 25 October 2015
it's productive and some of the people there are great to work with, they are very professional but they can have fun with in reason, some places seem to let the people get away with everything because they are afraid to loose people, while Servicom don't want to loose employees they are also not afraid to crack down on people who act like they are at home and not at work
Don't have to wait long for Medical Benefits to start
having to wait 4 weeks for your pay to start going direct deposit
Very busy call center with no nonsense attitude, called customers outgoing on behalf of on-star. Management was flexible with time off and work, as long as you made up every minute missed. Coworkers are supportive and willing to help make work more comfortable. Hardest part was reasoning with customers. Most enjoyable is the feeling when helping a customer who didn't fully understand the product.
working is the greatest thing in the world, being able to support yourself and get where you need to get in life and be able to enjoy life to the fullest. I don't have a lot of issues with a job, but I do at times feel stressed and overwhelmed but i manage to get threw it. I am a very friendly person with a very fun personality and make sure that no one has issues regarding something i have done or something i have said but all in all couldn't be a better fit for a career
Very professional atmosphere, great bonus incentives
Sales Representative (On Star) (Former Employee) – Sydney, NS – 19 October 2014
Productive and very friendly atmosphere. Co-workers were great to work with and always willing to help. They were very flexible and you could always attend an important appointment as long as you make up your hours. Incentives were good although sometimes hard to achieve.
Great benefits, incentives and commission for sales
supervisor's yelling on the floor to get sales. customers can hear them
Call Agent (Former Employee) – Sydney, Nova Scotia – 12 May 2014
Great place to work so many friendly people learnt a lot from many ifferent people people higher up were wonderful to work with very helpful with everything only down fall isangry people on the other end of the line but that wasn't even that bad I enjoyed all the people I got to meet and become friends with.
Great people, Great management and core values that everyone in the building buys into.
Sales Rep (Current Employee) – Sydney River, NS – 14 July 2013
Great place to work at. Alot of people are going to cut down call centers and places similar to them but the truth is they're actually not that bad. While working there wasn't my idle location at the time I accepted the job offer I have grown fond of my many co-workers and managers. Great bunch of people who are all dedicated to just a few simple core values and they really make the place run. Their professionalism and customer service really open alot of doors for you in the future with that kind of experience under your belt.
I think for me the hardest part of the job is just getting over the nervousness and the intimidation of the fact you are calling people who may or may not be very annoyed / rude with you. When you get over that and realize that most of the people you call are either expecting your call, or unknowingly waiting for it, you really start to enjoy it.
Overall it's a great company to work for. They offer hourly wage with commission that really allows you to make more then you would think you could. If you're looking to make some good dough and meet new people and form new bonds, Servicom is a great place to be.