ServiceNow Employee Reviews

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Needed the free beer
Enterprise Business Development Rep (Former Employee) –  Waltham, MA5 February 2018
Just like anywhere you have to work your butt off and overachieve to get paid. Some have to just work a little harder than others because some teams had more experience and better attitudes than others.
Pros
Free beer and food Friday.
Cons
Whiners
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Great work atmosphere
Project Coordinator/Buyer (Former Employee) –  Santa Clara, CA18 January 2018
Diverse cultural work environment. Pet Friendly. Productive team environment with amazing goals. I really enjoyed working liaisons with US and outside US countries.
Pros
Taking lunch together as a group, celebrating birthdays
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Best place I have ever worked.
Intern (Former Employee) –  San Diego, CA12 January 2018
Even though I was an Intern, I was treated with respect and included as part of the team. The pay was great and the workhours were not overly demanding. I would love to have the chance to work there again.
Pros
Gym, Food Trucks, Good People
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Productive and Fun place to work
Application Developer (Current Employee) –  Santa Clara, CA10 January 2018
Nice experience of working with qualified co-workers and managers.
Learned how to manage work and life balance
Our team used to celebrate the birthdays in each month
Used to celebrate Halloween, Diwali, X'mas, fun to be part of ServiceNow
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Get ready to work harder than you've ever imagined
SR. PROGRAM MANAGER (Former Employee) –  San Diego, CA10 December 2017
ServiceNow has a great product and many of the people and teams who work there are amazing. The company is, however, growing so quickly that it's in a tough 'teen' stage - and many changes are occurring all the time as management tries to survive success.

It's also a place where there's poor work life balance. Be prepared to work 50-60 hours a week just to survive
Pros
free snacks
Cons
workload
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Great Company
FIELD SECURITY ENGINEER/SR. SECURITY ENGINEER (Current Employee) –  Chesapeake, VA30 November 2017
ServiceNow is a great company to work for but internal movement is rather difficult. Often times people are hired from outside the company rather than promoting from within.
Pros
Work life balance, Benefits
Cons
lack of advancement
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Great
Customer Support Technician (Current Employee) –  San Jose, CA28 November 2017
ServiceNow is one of those companies that you're grateful you have a job there. It celebrates all different types of cultures. There are a lot of opportunities throughout the year for food which is a plus!
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Travail pas très intéressant techniquement
Technicien de proximité (Current Employee) –  92400 Courbevoie27 November 2017
Les journées sont bien chargées et le temps passe très vite. Installation de poste, mouvement de poste, backup de données utilisateurs (outlook et autres), remplacement de composants informatique, déploiement d'applications à distance ou manuel...etc. Mais dans mon cas je trouve les taches trop justes techniquement parlant. L'ambiance au sein du service est très bonne et la proximité avec les utilisateurs est l'aspect positif du poste.
Pros
L'ambiance de travail
Cons
Manque d'aspect technique informatique
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Productive and fun work place
Software Engineer Intern (Current Employee) –  Santa Clara, CA16 November 2017
It is good company. The workplace is good. Not stressful work. Life balance is good. Very good management.
Internship conversion to full time is difficult.
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good
Quality Assurance Analyst (Current Employee) –  Santa Clara, CA7 November 2017
Good company to work. and co-workers are friendly. A product is well liked by customers.
The job always kept you on your toes, the best part is the communication and collaboration among team members.
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great company but poor sales management
Territory Manager Americas - Performance Analytics (Current Employee) –  Fort Collins, CO26 October 2017
see above. I was unlucky and worked for someone unqualified as a leader or manager. This is typical of fast growing companies where early employees are pushed into roles that can't handle
Pros
fast growing
Cons
managers not qualified and inherited job
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Poor culture in marketing organization
Marketing and Communications Senior Director (Current Employee) –  Santa Clara, CA22 October 2017
Pros:
- Talented CEO and new CHRO
- Fair compensation
- Product is well liked by customers

Cons:
- Marketing culture is toxic due to CMO who is narcissistic, a micromanager, and a bully
- HR has been fairly non-existent leading to structural and cultural issues
- Lack of understanding/effort/discipline to best incorporate global and remote workers via basic technologies such as webex video.
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Worked as Consultant
Integration Analyst (Former Employee) –  Gloucestershire16 October 2017
Worked with the ServiceNow team to integrate to CGI Remedy, the team worked well but there was some confusion as to who was doing what.

How project was delivered on time and to budget.
Pros
Good environment
Cons
Accountability
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Nice experience at ServiceNow
Summer Intern in IT Service Management (Former Employee) –  Santa Clara, CA15 October 2017
I had a very positive experience working as an IT developer and getting the opportunity to be a part of ServiceNow. I've worked at half a dozen technology companies already in my career and ServiceNow does a phenomenal job at valuing it's people, providing a clearly defined career growth path, and providing challenging work while rewarding top performers.
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Too short a period of time
Training Manager (Former Employee) –  Santa Clara, CA13 October 2017
I did not work at this company long enough to form an opinion that I could give during this review about working at Servicenow in the training department.
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High growth company leading the edge of technology in the service management space
Technical Consultant (Current Employee) –  Remote9 October 2017
The hardest part of the job is sometimes keeping up with the ever-changing technology. There is always something to learn. It can be a challenge to get a good work/life balance when working remote. Company provided benefits are exceptional. Company events are inclusive of the employee's and their families. The overall atmosphere in the office is team-building. ServiceNow is a great company to work for, especially if you thrive on technical challenges.
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fast growth
Technical Trainer (Current Employee) –  Staines-upon-Thames, Surrey6 October 2017
everyone is expected to do too much for too little compensation. Management constantly changes. Lots of training provided. Excellent building and facilities, OK benefits
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productive but fun work environment catered to its employees
Intern (Former Employee) –  San Diego, CA27 September 2017
ServiceNow was a great place to intern, the employees are welcoming and serious about their jobs. The company itself had free snacks and interesting things to do during the lunch hour.
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work
Administrative Assistant (Current Employee) –  Kissimmee, FL4 September 2017
Work in de office, in the wordhouse, driver of transportation, insurance of live and Protection Legacy sale, and Notary Public, workhelf and workhouse, Driver Uber and Lift.
Pros
lunch
Cons
short breaks
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New IT management doesnt know what its going on
IT (Former Employee) –  Santa Clara, CA26 August 2017
ServiceNow was a great place to working until a recent change in IT management. Its now a cut-throat culture with a lot of politics and backstabbing. Even your own manager will throw you under the bus to save her own skin. Upper management isnt in touch with the staff because all information is filtered through the manager and the manager fires anyone that attempts to communicate with upper management directly.
Pros
flexible schedule
Cons
management
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Overall rating

3.8
Based on 67 reviews
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Ratings by category

3.4Work/Life Balance
3.9Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.6Culture