ServiceNow Employee Reviews

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Good place to work if you have the right manager and upper management
Commercial Account Executive (Current Employee) –  Santa Clara, CA8 May 2017
The company is growing rapidly and there is an entrepreneurial spirit. However the growth is happening a fast pace and too many layers are being added to the Org Chart. Managers and VP's spend the majority of their time looking at sales call notes and moving percentages a couple points up / down for their forecast calls. Strong armed sales tactics will only last so long until SN is viewed as obnoxious. Management needs to practice what they preach from establishing value with their Sales teams and customer base.
Pros
good pay
Cons
Cutthroat
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good organization
ServiceNow Developer (Current Employee) –  Bengaluru, Karnataka23 March 2017
good organization. friendly nature, i learn alot in Tech mahindra limited i was very lucky because my carrier is started with growing tool servicenow.
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A Good Challenge
Senior Problem Manager (Former Employee) –  Kirkland, WA1 March 2017
The Overall culture and company are good. They compensate their employees very well. Some management is very good, others were too inexperienced. Over all great company, awesome product.
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N/a
Director of Event Marketing, Americas (Former Employee) –  Santa Clara, CA27 February 2017
I elect to not respond to this question. The contract you sign does not allow anyone to say anything about this company.

I would go to other public descriptions of how it is to work at this company.
Pros
N/a
Cons
N/a
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Fast growing Company
Finance (Current Employee) –  Amsterdam12 February 2017
Fast pace environment, growing company, nice people, good compensation package, stocks
Demanding environment, not the best place to have a work/ family life balance (above all if you have kids) as you need to be flexible. Working weekends is considered as normal. The job is the priority, the rest is secondary.
Servicenow employees are nice, talented, motivated and dedicated to achieve their goals.
In term of culture, the Company is performance driven, only results matter. The company has a model hire and fire, so basically they take what they need from you and then move on and…You too.
Pros
Growth, salary
Cons
Work Life balance
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Awesome and fun place to work
Associate Application Developer (Former Employee) –  Hyderabad, Andhra Pradesh10 January 2017
Value for every employee in the hierarchy, fun place to work and not to forget the evening snacks were awesome.
Talented co-workers and very understanding management
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Started great but went downhill fast
Director of Development (Former Employee) –  San Diego, CA15 December 2016
New management have destroyed the company quickly. Sweeping changes without notice, meetings where team members are not looped in until they screw up, as they did not follow policy.

Badly run company now
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Fun workplace
Business Technical Analyst (Former Employee) –  Orlando, FL4 October 2016
The job always kept you on your toes, the best part being the communication and collaboration among team members.
The level of transparency among the peers and managers is also worth praising.
Pros
free lunches, good management
Cons
no time flexibility
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Fast Pace and Explosive Growth
Program Manager (Current Employee) –  Remote4 August 2016
Working at ServiceNow is like drinking out of a fire house. Very bright folks. Everyone is driven and carries their own weight. Never a dull moment. Lots of restructuring making it difficult to have job security and advancement.
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Awesome work experience.
Data Analyst (Current Employee) –  Santa Clara, CA2 August 2016
Awesome work experience. Nice exposure to work.Learned a lot from this work experience. Had good time and the team was really cool.
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Good people; too much focus on Billable hours
Business Process Consultant (Current Employee) –  Remote8 July 2016
The people who work for ServiceNow are amazing. Highly intelligent, hard working, and team supporting. If you need help, they are there for you!

The challenge is this: Billable hours are the mantra in Professional Services. You are constantly pushed to make your billable hours, but you have limited or no control over what is sold. If you are not meeting your billable hours, which varies in requirements from quarter to quarter based on what Sales "says" they are going to close, you are constantly reminded that you have not met your quota.

Though there is never an overt "threat" that you will be let go if you don't meet your hours, there are enough "reminders" that make you feel insecure.

If you are technical at ServiceNow, this is not a problem. There is always more than enough work. If you are non-technical (process, organizational change, governance), this is a constant challenge. ServiceNow, despite individual groups attempts to change the culture, is a "Software House" -- platform is king.
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ServiceNow
Admin user/Developer (Current Employee) –  Bangalore, Karnataka18 May 2016
ServiceNow is web based ticking tool, now a days in so many companies and projects are using this tool to track their day to day work
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ServiceNow.com
Procurement Agent (Current Employee) –  Kirkland, WA20 April 2016
ServiceNow is an excellent young company with potential. If you are a valued member of ServiceNow your job is secured. During my time here I have seen a lot of turnover in other departments. You can be here one day and gone the next week. This is the only discouraging thing about SNC.
Pros
Free kitchens, parking, Gym, Esp
Cons
Job stability
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Good place to work, high growth company
Project Manager/Sales Senior Consultant (Current Employee) –  Mexico, MO18 April 2016
Great company with high Growth. Excellent product line. The company is going into a transformation process to support new product lines and new startegies. Sometimes too US centric in startegies and decision making..
Pros
HIgh growth company
Cons
US Centric
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Great Place to Work!
HR (Current Employee) –  Santa Clara, CA23 February 2016
Great company culture, dog-friendly, perks are amazing. Hands-on, collaborative work across departments. Have fun on a daily basis and above all get stuff done!
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Too short Contract
Problem Manager (Contract) (Former Employee) –  San Diego, CA11 February 2016
Great place to work, people are amazing and some of the smartest people I have met. Only there for a 6 month contract.

Training could have been better, and longer.

Got used to drinking from the firehose.

Hardest part of the job was trying to keep up to requirements during training.

Best part of the job was at 5pm I got to leave it until the next day.
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We are the value
Solutions Consultant (Current Employee) –  Remote20 January 2016
This company truly invests in and values the employees. The culture is incredible and the product is solid. Im truly inspired regularly through working with different teams and collaborating on what can be done! I'd highly recommend working here:)
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Great Company Work Hard Play Hard
Sr. Communications Engineer (Former Employee) –  San Diego, CA18 January 2016
This was a great company to work for. I started working there during its infancy, but now it is becoming a 1 Billion dollar company.

I have learned a lot, traveled a lot, and was very loyal to the company.

Great place to be if you have a chance.
Pros
Great compensation, great environment to work in.
Cons
Upper management still needs a bit of work.
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Best place to start the career
systems engineer (Former Employee) –  Hyderabad, AP10 January 2016
Best place to start the career
Friendly atmosphere
Learn basic skills and to improve further not so good
Immediately has to move to better opportunities
If not given onsite, then there is no point in sticking around
Pros
good for freshers
Cons
saturation
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Very hi energy
Senior Director (Current Employee) –  Santa Clara, CA30 December 2015
Fast paced culture, going thru the typical growing pains, very good product development. Bright future for this company. Smart management team.
Pros
good benefits
Cons
hard to create work life balance with the required hours
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Overall rating

3.9
Based on 39 reviews
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Ratings by category

Work/Life Balance
3.4
Salary/Benefits
3.9
Job Security/Advancement
3.3
Management
3.4
Culture
3.7