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22 reviews

Service Experts Employer Reviews

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Good place overall. Good people and local managers!
Service technician (Former Employee), Calgary, AlbertaAugust 13, 2013
Pros: benefits package and the local managers in service and installs
Cons: wages need to be increased and senior management is clued out
Enjoyed working as a technician here and left for other opportunities in the industry. The local managers especially the service manager who used to be there were really supportive and effective. Good team environment and benefits but the wages could be about 10% higher I think. Most techs agreed. They tried keeping you busy and did a good job communicating – more... goals and objectives. – less
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Nice place to work
Labourer - Pick (Former Employee), ottawa-eastJanuary 17, 2013
Pros: work with you when you have an appointment.
Cons: carring furnace into basements
Deliver furnaces to new homes. start early and get off early. do inventory once a month. Free lunch doing inventory.
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great knowledgeable staff
refrigeration technician (Current Employee), Edmonton, ABMay 23, 2012
Pros: large customer base
Cons: employment is seasonal and weather dependant, bad weather indicates no work and no money
enjoy meeting with a variety of customers and a variety of work from controls to furnaces , AC units to zoning and HRV systems

When the season is slow we are sent home so it is a feast or famine and difficult to balance family .

On call one weekend of every month and one day a week makes family life stressful.

Co-workers are great and share any information – more... pertinent to new technology . Plenty of updates in innovation of new ductless split systems. – less
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Training could be better
HVAC Technician (Former Employee), Raleigh, NCSeptember 4, 2014
Pros: job security
Cons: pay and training
I worked in the Raleigh, NC branch. Management was supportive and knowledgeable. Pay and training was lacking. The industry is always changing, but the training did not support that. The Raleigh branch is one of the top-selling branches. No Christmas bonus for the two years I was there. I needed to transfer branches and was told I could do it. The branch – more... I was transferring to told me to come. Before starting at new branch, I was told that there was no space for me. Poor management from Savannah branch. – less
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not great place to work for
Service Technician III (Current Employee), Broken Arrow, OKFebruary 17, 2014
need to change a lot of things at corperate level. need more people working in the field than in office buildings.
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HORRIBLE PLACE TO WORK (FORMER EMPLOYEE)
MAINTANCE TECH (Former Employee), OVERLAND PARK KSFebruary 3, 2014
Cons: the company as a whole
I WAS HIRED AS A MAINTANECE TECH I WORKED THERE IN OVERLAND PARK KS I DID NOT RECEIVE MY FULL PAYCHECK THE 1ST, 2ND, 3RD OR 4TH TIME I HAVE BEEN DUMPED ON BY MULTIPLE PEOPLE INCLUDING CORPORATE OFFICE I HAVE HAD TO CALL MY BILL COMPANIES AND RESCHEDULE PAYMENTS CAUSE NUMEROUS PEOPLE HAVE DROPPED THE BALL AND NOT CARED ENOUGH TO INFORM THE PERSON WHO – more... IT AFFECTS ME!!!! I HAVE HAD ENOUGH I AM GOING TO CALL NEWS STATIONS AND SPREAD OVER SOCIAL MEDIA ABOUT HOW THIS COMPANY HAS RIPPED ME OFF AND NOT VOWED TO TAKE CARE OF IT THIS IS THE END!! – less
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Great place to work
Lead HVAC TECHNICIAN (Former Employee), Cincinnati, OHJanuary 2, 2014
Great place to work. Hours were slow. Only work 25-30 hours a week.
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Fast paced enviroment
Service Manager/Mathews ACS (Current Employee), Corpus Christi, TXOctober 25, 2013
Pros: paid vacation, company car, healthcare
Hand built my team of technicians all of whom are easy going and highly knowledgeable.
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Productive, great work environment and staff
GL Accountant (Former Employee), Norcross, GAJune 13, 2013
Pros: flexible, great environment, friendly staff
Very well structured and organized. Lots of team involvement and great management.
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TERRIBLE PLACE TO WORK
Plumber (Former Employee), Scotia, NYMarch 22, 2013
Cons: making a mistake of taking a job with this company.
A typical day: 12 to 18 hour days The long hours and the inconsistent hours wears on a person. We are not robots and that is how this company treats you. They will send you home at about 8 PM to turn around and send you back out. What I learned: This company is totally messed up from corporate level all the way to low level management. Co- workers are – more... decent men trying to work a difficult job. The hardest part of the job is actually robbing a customer through excessively high prices. They forced me to try to sell products to those that cant afford their high prices. The most enjoyable part of my job was actually being fired. I was injured on the job and they shut off all of my medical benefits on the day I was injured and when I went in to talk to HR I was told I was being rude. I was not being rude. I wanted answers to why I now couldnt go to a doctor. Is this the way to treat an employee that worked hard for the company. If I had to give anyone my recommendation, it would be do not work for this company. They will treat you like a robot and throw you away when they are done with you. I just had to rate this company. Work/life balance is a joke. They act as if you have no life and no family. – less
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Easy place to work.
Residential Service Technician II (Current Employee), Conyers, GAFebruary 25, 2013
Management out of the loop. Customer base is shrinking. Dispatch is useless. Supervisors at the local level are competent and great to work for. Very knowledgeable and friendly.
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More interest in sales than repair
HVAC Tech (Former Employee), Scotia, NYFebruary 4, 2013
Pros: health care
Cons: everything else.
I was hired by this company to be an HVAC Tech, but once the company was bought over by Service Experts, it became very apparent very quickly that they wanted to the techs to sell rather than repair. When I voiced my opposition, I was told that I was a "dinasour". Well this "dinasour" is still alive and kicking and still REPAIRING equipement, only replacing – more... equipement when absolutely necessary. – less
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A fun place to work with very nice people.
GENERAL LEDGER ACCOUNTANT (Current Employee), Lawrenceville, GAJanuary 5, 2013
Pros: free coffee
Cons: healthcare
At Service Experts no day is typical. There is always AR to be posted, credit/debit memos to be entered. In the time that I have worked with this company, I have learned to read financial statements, prepare monthly bank reconciliations, file sales and use tax. The hardest part of the job was not being able to move to the next level. The people I worked – more... with were great and friendly; however, the company did not offer many opportunities for promotions to the next level. – less
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OK Place
HVAC Technician (Current Employee), ohioDecember 12, 2012
Ok place to work. Would have liked to have more consistant hours.
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Work in progress
Senior/Lead Technician (Current Employee), Savannah, GAOctober 11, 2012
Pros: flexible with family issues
Cons: challenging to keep up with corporate changes
Company in still in its infancy as far as a large corporate company attempting to 'feel like a local HVAC company'
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Great Company!
Office Manager (Former Employee), Charlotte, NCSeptember 19, 2012
This job was only temporary. I would have liked to been able to be employed by this company.
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Very unorganized operation.
General Manager (Former Employee), Indianapolis, In.September 16, 2012
Pros: dedicated employees and loyal customers.
Cons: poor upper management with no leadership.
Prior to the Service Expert takeover, Broad Ripple Htg. & Air was a thriving and growing business. There were some administrative changes that could have been implemented, along with some human resource policies as well, outside of that the business had a strong customer base and was well reputed. Changing the name was the first mistake, removing the – more... practice of contacting service contract clients was the second mistake. The rest reads as a sad story of demise of a business model that took 50 years to build. My co-workers were the key element that kept me there. – less
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Co-workers were easy to get along with
HVAC Helper/Installer, Plumber (Former Employee), Jeffersonville, INJuly 31, 2012
Pros: healthcare was okay.
Cons: they don't know how to run a company.
I never had a problem with my co-workers. Everyone got along and the typical joking around was common. THEY HAVE HORRIBLE TRAINING METHODS!! They don't teach you anything. The one thing I didn't like there was there is no advancement. The only way you could move up on install is if the lead installer quit. Plus, if you had any issues with anything, – more... instead of the management taking care of them or try to work them out, they demote you and put you on duct cleaning. And don't get hurt. They try their hardest to NOT pay for your medical bills. One employee got hurt on the job and after he was released to return to work, they let him go. Another employee fell down some steps and hurt his back. The company tried to say that he had back issues before that had happened and didn't want to pay the medical bills. If you are looking for a job that works 10 hours a day, then calls you up and sends you to do another job and you don't get home til midnight, then this job is for you. If you don't like advancement, this job is for you. If you want a boss who is more interested in updating his FaceBook status than taking care of the company, this job is for you. – less
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Very team orientated, always willing to help you improve your skills.
Maintenance Technician (Former Employee), Overland Park, KSApril 12, 2012
Pros: always willing to help you improve your skills.
Cons: the months where there are alot of downtime.
A typical day consisted of picking up your parts everyday, making it to your first call on time, always checking in with management should any questions come up that you are unsure of while maintaining a positive professional attitude, most importantly you have to love what you do, i believe that is the key to success.
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Woorking with grate people that care you and the coustmer
installer (Former Employee), jacksonville flaFebruary 26, 2012
Pros: company truck vacation personal day
Cons: i have none
Not only i have grown with this company it offer a lot of time to learn new and grate thing in my life out side of work and within