Citizen services officer (Current Employee) – New Liskeard, ON – 22 May 2017
I have worked with several federal departments and they are by far the worst. There is no trust between staff and management. They treated me like I was a child that did not know how to do my job and expected me to be grateful.
Payment Service Officer (Current Employee) – Bathurst, NB – 18 May 2017
A typical day at work would be checking emails, getting ready to answer calls for CPP and OAS clients. Job is very repetitive and there is no advancement or challenge. Hardest part of the job would be sitting and answering phones for 8 hours a day with no opportunity or challenge.
Great place to work at and was given good opportunity to learn something new
Casual Support Clerk (Former Employee) – Edmonton, AB – 3 April 2017
Working hours was great and was given an opportunity to have some overtime depends on budget. It was a good learning opportunity and had a chance to work on different projects. Salary was pretty good considering the type of work that we do. A bit of a downside was lack of lunch hours given to only stay in the work place to have lunch. It was just only 90 days casual position for a full time work hours and no benefits and will have to apply to wait on the pool to get accepted for a term position so therefore job security wasn't that good.
having some overtime, good salary for the type of work
just temporary position and no benefits for full time work, lack of lunch hours
Program Officer and Communications Advisor (Former Employee) – Ottawa, ON – 20 March 2017
Service Canada is an employer that gave me many opportunities to grow with interesting projects and wonderful people to work with. 2012 was a devastating year for cutbacks and due to HR and management errors in paperwork I was part of those cutbacks.
Payment Service Officer (Former Employee) – Canada – 6 March 2017
The money is good, if you can receive your pay and can deal with the internal hierarchy issues. Do not expect proper pay or benefits as the payroll system has too many issues. And supervisors (or anyone else) are unable and unwilling to help sort these out. The problem starts at the very top.
Payment Service Officer (Former Employee) – Greater Sudbury, ON – 16 February 2017
A typical day at work is being on the phone call after call. Constantly talking to individuals who are having financial difficulties and it wasn't the right fit for me personally. Hardest part was exactly that, a lot of negativity during the work hours. The best part was at the end of the shift you didnt't have to worry about work anymore, every call is a new slate.
Agente de Paiement (Current Employee) – Montréal, QC – 29 November 2016
The work is the same everyday, customer service. Very well paid for what you do. Can get monotone but great job for job security and benefits and possible job advancement. Not the most fun or motivating job environment of culture, but its a typical government office environment. Mostly for 30 years and up.
Production Oriented/Transparent/Policy Enforcement
Payment Service Officer (Employment Insurance) (Current Employee) – Kitchener-Waterloo, ON – 27 November 2016
Production based work day with speed of service with quality monitoring in a super controlled environment focused on public transparency, policy adhesion and collective group effort to meet standards of the government. Multi-tasking was invented here.
I learned to be skilled in listening (weeding through conversations for truths), coping with an ever-changing environment (policy, administrative (application/governmental, management). Knowing what program used what specific inputs (on a given day, over 10 programs open for assessment). Complicated and involved job that required attention to detail.
The most enjoyable part of the job was helping people who really needed the financial assistance and learning about patience while honing empathy and understanding for other human beings and their stations in life.
I've learned when to talk and when not to. Diplomacy and tact - expert level.
Interesting work, good career with benefits and pension.
Client Service Agent (PM1) (Former Employee) – St. Catharines, ON – 8 November 2016
Dealing with many issues regarding pensions and employment insurance. Issuing social insurance numbers, change of address for federal benefits. Assist clients with forms. Continuous training and updating on current legislation and policies for Old Age Security Pension, Canada Pension Plan Pension and Employment Insurance benefits. Nice people to work with in modern office environment.
Enjoyed helping client qualify for their pensions and benefits.
Difficult to see people struggle with lose of employment and for those that did not qualify for pensions.
modern office, good working hours, Monday to Friday only.
Extremely busy office with shortage of staff at times.
Payment Services Officer (Current Employee) – North Vancouver – 19 September 2016
A typical day at work: Sitting in front of computer, view claims, call clients or employers to fact find and calculate claims. Excellent co-workers and management team. Most enjoyable part of the job: Helping others