Service Canada Employee Reviews

Found 78 reviews matching the search
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Awful expirence
Citizen services officer (Current Employee) –  New Liskeard, ON22 May 2017
I have worked with several federal departments and they are by far the worst. There is no trust between staff and management. They treated me like I was a child that did not know how to do my job and expected me to be grateful.

0/10 not recommended
Pros
Good salary
Cons
Alone, long hours, no work culture
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Service Canada
Payment Service Officer (Current Employee) –  Bathurst, NB18 May 2017
A typical day at work would be checking emails, getting ready to answer calls for CPP and OAS clients. Job is very repetitive and there is no advancement or challenge.
Hardest part of the job would be sitting and answering phones for 8 hours a day with no opportunity or challenge.
Pros
helping clients
Cons
repetitive and long days
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Fun place to work
Citizen Services Officer (Current Employee) –  Calgary, AB4 May 2017
If you like to work with the public this is the place to be. You get to meet clients from all over the world. The pay is good and the management is pretty good.
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Great place to work at and was given good opportunity to learn something new
Casual Support Clerk (Former Employee) –  Edmonton, AB3 April 2017
Working hours was great and was given an opportunity to have some overtime depends on budget. It was a good learning opportunity and had a chance to work on different projects. Salary was pretty good considering the type of work that we do. A bit of a downside was lack of lunch hours given to only stay in the work place to have lunch. It was just only 90 days casual position for a full time work hours and no benefits and will have to apply to wait on the pool to get accepted for a term position so therefore job security wasn't that good.
Pros
having some overtime, good salary for the type of work
Cons
just temporary position and no benefits for full time work, lack of lunch hours
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Enjoyed the job, sometimes long hours
Interviewer (Former Employee) –  Cobourg, ON29 March 2017
Enjoyed this job however sometimes the hours were long which is a given in almost any job. Workplace was great, co-workers were friendly and very helpful
Pros
work mostly on my own
Cons
sometimes long hours
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Great people and interesting projects
Program Officer and Communications Advisor (Former Employee) –  Ottawa, ON20 March 2017
Service Canada is an employer that gave me many opportunities to grow with interesting projects and wonderful people to work with. 2012 was a devastating year for cutbacks and due to HR and management errors in paperwork I was part of those cutbacks.
Pros
Wonderful people. Exciting projects
Cons
Management not understanding HR processes
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Highly stressful and poor pay system
Payment Service Officer (Former Employee) –  Canada6 March 2017
The money is good, if you can receive your pay and can deal with the internal hierarchy issues. Do not expect proper pay or benefits as the payroll system has too many issues. And supervisors (or anyone else) are unable and unwilling to help sort these out. The problem starts at the very top.
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Great Place With Friendly Staff
Payments and Processing Clerk (Former Employee) –  Nanaimo, BC17 February 2017
Very welcoming staff made for an easy transition into a completely new area of employment. Willingness to support and train made adapting to a new environment easy.
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review
Payment Service Officer (Former Employee) –  Greater Sudbury, ON16 February 2017
A typical day at work is being on the phone call after call. Constantly talking to individuals who are having financial difficulties and it wasn't the right fit for me personally. Hardest part was exactly that, a lot of negativity during the work hours. The best part was at the end of the shift you didnt't have to worry about work anymore, every call is a new slate.
Pros
Awesome co workers
Cons
Negative calls
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Great job
Payment Service Officer (Current Employee) –  Scarborough, ON1 January 2017
great job and company and very fun enviorment have lots of fun working here its very enjoyable working here and occasionly lunchs
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As an Adjudicator
Project Coordinator (Current Employee) –  Timmins, ON19 December 2016
Was on production, had to have great knowledge of the EI program, Act and Regulationstime management, organizational skills. Fluent in both official languages.

Had to have great interpersonal skills to deal with clients, staff and management.

I enjoyed all aspect of the job and to me there was no hard part of the job!
Pros
Gratifying job
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good work security, okay culture
Agente de Paiement (Current Employee) –  Montréal, QC29 November 2016
The work is the same everyday, customer service. Very well paid for what you do. Can get monotone but great job for job security and benefits and possible job advancement. Not the most fun or motivating job environment of culture, but its a typical government office environment. Mostly for 30 years and up.
Pros
good salary and benfits
Cons
boring environment
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Production Oriented/Transparent/Policy Enforcement
Payment Service Officer (Employment Insurance) (Current Employee) –  Kitchener-Waterloo, ON27 November 2016
Production based work day with speed of service with quality monitoring in a super controlled environment focused on public transparency, policy adhesion and collective group effort to meet standards of the government. Multi-tasking was invented here.

I learned to be skilled in listening (weeding through conversations for truths), coping with an ever-changing environment (policy, administrative (application/governmental, management). Knowing what program used what specific inputs (on a given day, over 10 programs open for assessment). Complicated and involved job that required attention to detail.

The most enjoyable part of the job was helping people who really needed the financial assistance and learning about patience while honing empathy and understanding for other human beings and their stations in life.

I've learned when to talk and when not to. Diplomacy and tact - expert level.
Pros
Benefit system in place & salary
Cons
Tiring and emotional at times
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Interesting work, good career with benefits and pension.
Client Service Agent (PM1) (Former Employee) –  St. Catharines, ON8 November 2016
Dealing with many issues regarding pensions and employment insurance. Issuing social insurance numbers, change of address for federal benefits. Assist clients with forms. Continuous training and updating on current legislation and policies for Old Age Security Pension, Canada Pension Plan Pension and Employment Insurance benefits.
Nice people to work with in modern office environment.

Enjoyed helping client qualify for their pensions and benefits.

Difficult to see people struggle with lose of employment and for those that did not qualify for pensions.
Pros
modern office, good working hours, Monday to Friday only.
Cons
Extremely busy office with shortage of staff at times.
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great place to work
CRS (Former Employee) –  Regina, SK6 November 2016
it was a great place to work, no real complaints. The training is very extensive, requires a lot of research. It is a call center so the normal call center stats still apply
Pros
government
Cons
call center
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Very good career.
Client Service Agent (PM1) (Former Employee) –  St. Catharines, ON27 October 2016
I enjoyed my work, helping others. Very busy environment. Served clients that needed help with pensions OAS,CPP, EI. Hard to see people struggling with finances and job loss.

It was very satisfying when I was able to help people obtain what they were looking for from our department.
Pros
Good working hours.
Cons
At times too much travel.
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Very positive environment
Software Developer (Former Employee) –  Ottawa, ON27 October 2016
Strong and friendly team environment, up to date with latest technology, environment, Recognition for Hard Work, a fun open concept atmosphere, and filled with passionate people.
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Fun work place
Payment Services Officer (Current Employee) –  North Vancouver19 September 2016
A typical day at work: Sitting in front of computer, view claims, call clients or employers to fact find and calculate claims.
Excellent co-workers and management team.
Most enjoyable part of the job: Helping others
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A great place to work at!
Program and Service Delivery Assistant (Former Employee) –  Toronto, ON24 August 2016
Service Canada is a great place to work at. Salary is awesome. Ability to learn and acquire new skills. Management is approachable and very helpful.
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great workplace and made a difference with society and people
Citizen Service Officer and Executive Assistant (Former Employee) –  Toronto, ON19 July 2016
My last office was amazing and completely fulfilling. It was busy at times but completely rewarding. Making a difference in peoples lives made a difference. Ask me more.
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Overall rating

4.1
Based on 79 reviews
5 stars
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
4.2
Job Security/Advancement
3.3
Management
3.6
Culture
3.7