Production Oriented/Transparent/Policy Enforcement
Payment Service Officer (Employment Insurance) (Current Employee) – Kitchener-Waterloo, ON – 27 November 2016
Production based work day with speed of service with quality monitoring in a super controlled environment focused on public transparency, policy adhesion and collective group effort to meet standards of the government. Multi-tasking was invented here.
I learned to be skilled in listening (weeding through conversations for truths), coping with an ever-changing environment (policy, administrative (application/governmental, management). Knowing what program used what specific inputs (on a given day, over 10 programs open for assessment). Complicated and involved job that required attention to detail.
The most enjoyable part of the job was helping people who really needed the financial assistance and learning about patience while honing empathy and understanding for other human beings and their stations in life.
I've learned when to talk and when not to. Diplomacy and tact - expert level.
Benefit system in place & salary
Tiring and emotional at times