Excellent Experience with Government Policy
Citizen Service Officer (Former Employee) – Toronto, ON – August 21, 2012
The main role I served was as a point of client contact, answering detailed and complex inquiries regarding Employment Insurance and related programs. This required a nine-week course in government legislation and regulation, and as such I gained a great deal of knowledge and experience. The management was professional, and co-workers were a pleasure. The hardest part of the job was of course dealing with irate clients, but this was also conversely the most rewarding aspect, particularly when I was able to solve a problem and help a client during a difficult time.