IT Technician
Servicom - Sydney, NS

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Title: IT Technician
Company: JNET Communications, LLC
Location: Sydney, NS
Job Category: Permanent/Full Time
Hours: Must be Flexible
Reporting to: IT Operations Manager
Manage: Non-management

Join the company that keeps growing!! We are currently seeking an IT Technician for our dynamic IT Team.

Job Description:

The IT technician will be responsible for technical support and operations for the Sydney call
center and supporting a centralized helpdesk model across the JNET corporation. The candidate must have at least 5 years experience providing technology support within a corporate environment. The candidate should have excellent written and verbal communication skills, team player who works well with others.

The candidate should possess the following fundamental core competencies:

  • Production support / triage
  • Helpdesk support
  • Trouble ticket system experience
  • Project Management/Support
  • Outage reporting / statistics
  • Client support and relationship management
  • Weekly status reporting

Primary Technical core competencies

  • Inbound / outbound campaign management platforms
  • Campaign lead loads / file processing
  • SER Dialer platform / speech compressors
  • Network management / Exposure to Webservers / Security Tools
  • SQL database
  • Telephony / Voice – Cisco IPCC, IVRs,
  • Witness call monitoring platforms

Secondary Technical core competencies

  • Aspect eWFM workforce management
  • Call Center reporting
  • Autosys – batch job scheduler
  • Ceridian HR/Payroll & Time/Attendance

Must be legally entitled to work in Canada. Shift hours are 11am to 7pm. On call 7pm to 8am every second week (Friday to Thursday).