Call Centre Agent (Current Employee) – Oshawa, ON – 4 March 2013
It was nice to work with friendly people, receive calls about road test appointments. Supervisor was very friendly and easy to talk to. It was difficult to have angry or upset people on the phone. It was great to talk to happy people.
A great source of customer relations experience to be had.
Driving Examiner (Former Employee) – Downsview Park – 24 February 2017
I would arrive uber early to get my desk and things organized. Then we would go to dispatch to pick up road test for the morning. The job was very stressful in that I was in a vehicle marking a sometimes inept new driver or alternately a driver aspiring for higher licensing. The traffic with the mix of a nervous candidate made for a somewhat dangerous possibility. In order to relay the results of a negative test one had to develop very strong diplomacy and sensitivity as failure is sometimes not accepted well. This was a very difficult part of the job. I had people that had been failed multiple times who actually felt very positive about their experience with me and asked if they could have be do their next booked road test.
very busy bustling environment
very long stressful day with very little down time
Fun workplace but upper management does not treat their employees very well
CUSTOMER SERVICE AGENT (Current Employee) – Toronto, ON – 16 February 2017
This is good place to work as I have been able to develop many new skills and further my professional growth. The only issue I would have with Serco is that management does not treat their employees very well, specifically the part-time employees. Schedule changes from week - to - week in terms of hours and employees are expected to come in on their days off, supervisors also always fighting with employees over how much time was worked (having to argue over 15 minutes of overtime?) is a real drag. I have been lucky in that I have been given opportunities to learn different tasks and ascend up the ladder a bit but most have not been so lucky.
Team Lead AFC (Current Employee) – united Arab Emirates – 27 January 2017
I had one experience during execution of project as per client expectation they want to complete their project completion before committed time period. After that i finished that project with the support of my colleague.
After that i learnt how to work finish under the time limit without compromise of quality of work.
Commissionaire (Current Employee) – Goose Bay, NL – 21 January 2017
I like more hours here working schedule 12 Hours shift night and Day.I love the company and co-worker they're very supportive and accomodating.I like that they encourage the worker to do some training courses that provided by the company..The hardest part of this job during the bad weather..but i love this job but not enough to support my financial needs.
Customer Service Representative (Former Employee) – Brampton, ON – 19 November 2015
A great place to work effectively and efficiently as a team to complete set projects. variety of assigned tasks such as managing people, imputing data, verbal/written testing. Great understanding among each other made me feel like a sports player on a team facilitating to achieve victory.
excellent souce to learn/develop language and professional skills
DRIVER EXAMINER 4 (Current Employee) – SAULT STE MARIE – 10 August 2015
I am responsible in executing various road tests for all classes of licences throughout the workday in order assess the driving capabilities of individual applicants. Provide services required by each individual to assist with licencing inquires and administering all class of drivers licences. I am dual trained as a driver examiner and customer service agent in order to provide support to my co-workers. I enjoy working with new clientele on a daily basis
Customer Service (Former Employee) – Toronto – 11 June 2015
It was so bad, the person they brought in to run the sinking ship of a company LEFT!
Management is a joke, this is strictly a company that only promotes people who you are married too, or related too. Don't ever think that you will advance in this company. The worse HR department in history, unethical and full of "simple" people who have no other experience outside of this one company. So don't think you can bring any concerns to them, because they don't care. ALL the managers there are former MTO workers, who have no clue what it takes to run a successful business, and don't care about there employee's again unless you are a relative, a friend of a friend, or a "favourite" YES they are that simple and childish they don't care about you.
If you are smart, don't think this is a a easy driving examiner gig, or customer service role. You would think the money they put into training people, they would care, but once released to the wolves, just keep your head down get paid for the summer and keep it moving! You will be completely disappointed. There is no job security and you will be wasting your time. Don't be fooled, there is nothing there for you.
Can't think of any
Legacy workers, who don't have ANY other experience outside of MTO or Serco.
Finance Supervisor (Former Employee) – Ottawa – 12 June 2014
• Met the month end deadlines for the period end processes including the preparation of year end working papers. • Performed variance analysis and provided explanations for the material variances to business managers. • Assisted the process owner process with continuous improvement initiatives and system upgrades. • Approved the bank reconciliations and general ledger reconciliations prepared by direct reports. • Adhered to Canadian GAAP co-ordinated the activities pertaining to consolidating, revenue accrual and revenue deferral process. • Prepared financial and operational information on retail sales accounting to highlight the trends and unusual developments. • Ensured integrity of postings to the general ledger by analysing, reconciling and monitoring of various asset, liability and expense accounts.