Serco Employee Review

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Friendly environment
Call Centre Agent (Current Employee) –  Oshawa, ON4 March 2013
It was nice to work with friendly people, receive calls about road test appointments. Supervisor was very friendly and easy to talk to. It was difficult to have angry or upset people on the phone. It was great to talk to happy people.
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Focused on operational excellence and change management
Business Transformation Partner/Aboriginal Liaison (Current Employee) –  Happy Valley-Goose Bay, NL3 September 2017
Customer service is key; management focused on efficiencies and staff engagement.

Staff asked for opinions on efficiencies and process improvements to improve operational approach.
Pros
Great work life balance
Cons
DND yet to release 5 Wing Goose Bay's operational role
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Great Company
Customer Service Representative (Former Employee) –  London, ON30 March 2017
I enjoyed helping customers face to face, learning the computer system, unfortunately, my learning skills were not adequate according to the London Office Manager.
Pros
Good Pay
Cons
Discrimination against my learning disabilities
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Overall rating

3.6
Based on 2,725 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.4