Serco Employee Review

View all Serco reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly environment
Call Centre Agent (Current Employee) –  Oshawa, ON4 March 2013
It was nice to work with friendly people, receive calls about road test appointments. Supervisor was very friendly and easy to talk to. It was difficult to have angry or upset people on the phone. It was great to talk to happy people.
Was this review helpful?Yes 2No 4Report

Other Serco Employee Reviews

Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Mobbing
QA Tester (Former Employee) –  Bay Street16 December 2017
Contractors are mobbing against new employee
Way to improve:
1. Each job should be defined with clear objectives
2. Need an open and honest work environment
3. New updates should be communicated to old and new employees
Pros
Free coffee and snacks
Cons
Feel cornered
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Focused on operational excellence and change management
Business Transformation Partner/Aboriginal Liaison (Current Employee) –  Happy Valley-Goose Bay, NL3 September 2017
Customer service is key; management focused on efficiencies and staff engagement.

Staff asked for opinions on efficiencies and process improvements to improve operational approach.
Pros
Great work life balance
Cons
DND yet to release 5 Wing Goose Bay's operational role
Was this review helpful?YesNoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Serco. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 2,888 reviews
5747
4961
3722
2236
1222

Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture