Serco Employee Review

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Terrible company to work for
Driver Examiner (Current Employee) –  Toronto, ON24 January 2013
Employees are a liability to this company. Treated awful. Paycheck was only reward. No room for advancement, management terrible, very very negative environment. No job security, sent home all the time if quiet, and docked pay. Laid off, called back, laid off... Dangerous, stressful job with no support from supervisors. Treated as children, the only thing that matters to this company is making money at any expense. There is a terrible attrition rate which is surprising becausing it does pay decent. But the environment in most of the offices is terrible. I highly recommend choosing another career choice. This is a privatized government contract that does expire this September 2013.
Pros
pay
Cons
stressful working conditions, no management support, negative environment
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Mobbing
QA Tester (Former Employee) –  Bay Street16 December 2017
Contractors are mobbing against new employee
Way to improve:
1. Each job should be defined with clear objectives
2. Need an open and honest work environment
3. New updates should be communicated to old and new employees
Pros
Free coffee and snacks
Cons
Feel cornered
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Focused on operational excellence and change management
Business Transformation Partner/Aboriginal Liaison (Current Employee) –  Happy Valley-Goose Bay, NL3 September 2017
Customer service is key; management focused on efficiencies and staff engagement.

Staff asked for opinions on efficiencies and process improvements to improve operational approach.
Pros
Great work life balance
Cons
DND yet to release 5 Wing Goose Bay's operational role
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Overall rating

3.6
Based on 2,789 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.4