Serco Employee Review

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Awesome place to work
ADVISOR (Former Employee) –  Mumbai, MH1 January 2013
Good working environment comfortable
Work handling technique, training people about process
Good management
Co-workers are good
Hardest part of job would be understanding the process
Being on floor for calls was best and enjoyable part of job
Pros
growth, ample of learning and work handling oppurtunity
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Other Serco Employee Reviews

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Mobbing
QA Tester (Former Employee) –  Bay Street16 December 2017
Contractors are mobbing against new employee
Way to improve:
1. Each job should be defined with clear objectives
2. Need an open and honest work environment
3. New updates should be communicated to old and new employees
Pros
Free coffee and snacks
Cons
Feel cornered
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Focused on operational excellence and change management
Business Transformation Partner/Aboriginal Liaison (Current Employee) –  Happy Valley-Goose Bay, NL3 September 2017
Customer service is key; management focused on efficiencies and staff engagement.

Staff asked for opinions on efficiencies and process improvements to improve operational approach.
Pros
Great work life balance
Cons
DND yet to release 5 Wing Goose Bay's operational role
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Overall rating

3.6
Based on 2,780 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.4