Serco Employee Review

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data entry of location using internal geological information system software
Data Entry Operator (Former Employee) –  San Francisco, CA16 September 2012
I rode my bicycle to locations to gather meter numbers then went to library or coffee shop to enter the numbers in the portable system.

I learned how to use a GIS, geological information system.

There was a change in project management but soon things were running smoothly with the project.

It was a friendly staff and we enjoyed good humor.

The job was not difficult in any way.

I enjoyed working out of the office.
Pros
friendly staff, working out of the office, seeing beautiful places and different parts of san francisco.
Cons
temporary assignement
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all in all challenging everyday
Customer Service Agent (Current Employee) –  Etobicoke, ON20 February 2018
Serco runs the drivetest centers for Ontario. Typical day is processing applications for all kinds of transactions required for getting a Drivers Licence.
This job has honed my skills for people management, eye for minute details. The most interesting training we receive Fraudulent training to check documents.
Pros
meet all kinds of people.
Cons
many people not pleasant
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Mobbing
QA Tester (Former Employee) –  Bay Street16 December 2017
Contractors are mobbing against new employee
Way to improve:
1. Each job should be defined with clear objectives
2. Need an open and honest work environment
3. New updates should be communicated to old and new employees
Pros
Free coffee and snacks
Cons
Feel cornered
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Overall rating

3.6
Based on 2,889 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.1Job Security/Advancement
3.2Management
3.4Culture