Serco Employee Review

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A poor company to work for
Customer Service Associate (Former Employee) –  Barrie, Ontario30 January 2013
Work environment stressful, no support from management, extensive travel involved, not fair distribution of workload between staff. Hopefully you'll be a favourite, if not watch out. Management from supervisors to top of company not good. It's a shame, the wages are decent, but no job security. You'll get sent home all the time when it's quiet so don't actually think just because your full time or you have seniority that you will work a full week. You will have to work weekends in the summer, mandatory overtime and sent home in the winter. It's constantly an unpleasant environment. the reviews I read on hear none of them are from Serco DES all different parts of the company from all over the world. so take them with a grain of salt, company is not run the same everywhere.
Pros
decent wages
Cons
horrible environment, stressful, lacks job security, bad management
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Mobbing
QA Tester (Former Employee) –  Bay Street16 December 2017
Contractors are mobbing against new employee
Way to improve:
1. Each job should be defined with clear objectives
2. Need an open and honest work environment
3. New updates should be communicated to old and new employees
Pros
Free coffee and snacks
Cons
Feel cornered
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Focused on operational excellence and change management
Business Transformation Partner/Aboriginal Liaison (Current Employee) –  Happy Valley-Goose Bay, NL3 September 2017
Customer service is key; management focused on efficiencies and staff engagement.

Staff asked for opinions on efficiencies and process improvements to improve operational approach.
Pros
Great work life balance
Cons
DND yet to release 5 Wing Goose Bay's operational role
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Overall rating

3.6
Based on 2,880 reviews
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Ratings by category

3.5Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.4Culture