Serco Employee Review

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A poor company to work for
Customer Service Associate (Former Employee) –  Barrie, Ontario30 January 2013
Work environment stressful, no support from management, extensive travel involved, not fair distribution of workload between staff. Hopefully you'll be a favourite, if not watch out. Management from supervisors to top of company not good. It's a shame, the wages are decent, but no job security. You'll get sent home all the time when it's quiet so don't actually think just because your full time or you have seniority that you will work a full week. You will have to work weekends in the summer, mandatory overtime and sent home in the winter. It's constantly an unpleasant environment. the reviews I read on hear none of them are from Serco DES all different parts of the company from all over the world. so take them with a grain of salt, company is not run the same everywhere.
Pros
decent wages
Cons
horrible environment, stressful, lacks job security, bad management
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Focused on operational excellence and change management
Business Transformation Partner/Aboriginal Liaison (Current Employee) –  Happy Valley-Goose Bay, NL3 September 2017
Customer service is key; management focused on efficiencies and staff engagement.

Staff asked for opinions on efficiencies and process improvements to improve operational approach.
Pros
Great work life balance
Cons
DND yet to release 5 Wing Goose Bay's operational role
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Great Company
Customer Service Representative (Former Employee) –  London, ON30 March 2017
I enjoyed helping customers face to face, learning the computer system, unfortunately, my learning skills were not adequate according to the London Office Manager.
Pros
Good Pay
Cons
Discrimination against my learning disabilities
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Overall rating

3.6
Based on 2,727 reviews
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Ratings by category

Work/Life Balance
3.5
Salary/Benefits
3.4
Job Security/Advancement
3.2
Management
3.2
Culture
3.4